Castle Water Reviews

Name: Castle Water
Rating: 1.06

1.1 Rating 263 Reviews

2 %

of reviewers recommend Castle Water

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1.1

Based on 263 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Castle Water 1 star review on 6th September 2025

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Castle Water 1 star review on 24th July 2025

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Castle Water 4 star review on 12th June 2025

Anonymous

Anonymous // 01/01/2019

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“I sold my land in January of 2021 i have on 5 occasions called to close my account, on each occasion i have been advised it will be done and the refund will be forwarded to me we are now in july 2021 still no refund and still receiving e mails requesting i submit my metre readings they are almost impossible to get hold of and when i do and they see the issues on the account they hang up !!!!! disgusting customer services bar 1 person who still failed to close my account my next step is the ombudsman”

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Posted 4 years ago

“Was sent a bill and then a few days later a letter to say the direct Debit we had set up with them had 'expired'. No warning of this. Sent a new direct debit form to them via email and a week later received a red 'Your payment is overdue' letter. Yes it is overdue because they cancelled the original Direct Debit. No good trying to call them as nobody answers the phone. Hopeless company.”

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Posted 4 years ago

“The only way to get any results is to copy in the CEO or threaten to, to any correspondence, that seems to work miracles. A bill for £1800 was reduced to £27 when I copied in the CEO and they finally adjusted the bill to reflect the meter reading. Previously I had been told that they would just credit future bills against the £1800!”

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Posted 4 years ago

“OMG how I sympathise with all these poor reviewers, I can relate to just about everything they've written. Yes we inherited Castle Water too - would never have chosen them, have tried to leave them but can't - they are currently holding over £200 of our money on an immensely over estimate bill and was taken automatically. The over estimate in no way reflected any of our previous bills and despite giving them an accurate meter reading with photo which they accepted back in May this year we are still waiting for the refund, I have chased, phoned (only if you have an hour to spare each time you call and wouldn't mind as much if it would make a difference but doesn't ..) with absolutely no response, no apology and can't even be bothered to respond to my requests for their complaints procedure ... AVOID AT ALL COSTS. I feel so sorry for all the reviewers here, I can totally empathise especially when most of them like myself had no choice but for them to be our 'supplier' ..... If I could give NO STARS I would. More than happy to provide my name in my review - shocking company!”

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Posted 4 years ago

“Worst company by far, complete rip off !!! Garry Gold is a complete tosser !! Threatening letters even though I had paid debt off !! Was told by there operatives I couldn’t move companies and to pay the bill !! Lies all lies. Now with business stream who do my water supply and waste water. Castle water still trying to charge me for forthcoming years water when I’m not even with them anymore. Terrible customer service !! Every call I get a different reason and a different excuse !! How they were awarded this contract is beyond me !! Steer clear at all costs people”

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Posted 4 years ago

“The worst company I have ever had to deal with ! You never get a chance to talk or chat online with a sensible person. Hours and hours wasting your time on phone while all of the advisers seems to be busy ! They sent me an invoice on 22nd of June which was due on 16 of June ! The invoice was for me to pay for August to end of December ! How could me be charged a late payment interest for the time will be start 6 weeks from now ???? Late payment ?? When ? Why ?”

Castle Water 1 star review on 23rd June 2021

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Posted 4 years ago

“If only I could select ZERO stars - Shockingly abysmal service. They rarely answer the phone, they dont add any value to customers at all, why on earth did SE Water contract out to them. They are just an added middle man in the process hiking prices and p1ssing people off and taking responsibility for NOTHING !!!!! a complete waste of space”

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Posted 4 years ago

“Can't speak to them on the phone”

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Posted 4 years ago

“Worked in the Utilities industry for over 10 year. Castle Water are, without doubt, the worst supplier I have had the misfortune of dealing with. Billing clients up to 1 year in advance and disconnecting vulnerable customers is a disgusting business model. They should be thoroughly ashamed of themselves.”

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Posted 4 years ago

“Csstle water to not need govement loans they are well funded riping customrrs off bteath of fresh air chaging from them and reading reynolds how wondefull he runs this first class crape outfit the man who writes books on ethics does not no the meaning of the word”

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Posted 4 years ago

“I work for a charity which has about 18 shops. We pay by DD yet we get no bills. We had an invoice with a random £43 added on. After many attempts to acertain what is was turns out it's because we cancelled the DD even though the account was clear. Because the £43 hasn't been paid, they have now charged another £40 for debt collection. Unable to get on phone or "live" internet chat, had to send e mail and put letter in post. I HATE THEM!!!!!!”

Helpful Report

Posted 4 years ago

“In my professional life I deal with all of the retail water companies. Based upon my experience of this shower it's fair to say that Castle Water are the absolute worst regarding customer service. I'd recommend any other water retailer above this lot.”

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Posted 4 years ago

“Absolutely worst rip off company ever. Worst customer service.stay well away”

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Posted 4 years ago

“The worst water supplier in uk”

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Posted 4 years ago

“Absolutely awful company paid all bills and left three months later they started chasing for more money Tried phoning no answer eventually put credit company onto me. Explained situation dropped the case followed by another credit agency same again . They finally put solicitors onto us unfortunately due to Covid had to instruct my own solicitor who cost more than debt. Ended up having to pay bill or stack up more costs! Worst company we have ever dealt with in over 40 years. Apparently based in the British virgin Isles so no tax bill here then.”

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Posted 4 years ago

“Sending letters to say bill isn't paid, even though they haven't even sent a bill in the first place. Don't respond to email. Then even though you pay amount with no bill, they send another letter saying its outstanding still. Poor service”

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Posted 4 years ago

“Jonn reynolds who is responsibal for water meater readings he is caslle water this has been cofirmed by our wholesaller affinity water which gave us a ref number on this to confirm we are unabal to read our meater and invite reynolds to make an appoinment to read ours himself instead of sending super imposed pictures or why not bring his solicter aswell who is makeing threts let them put there arms down this three foot hole with there camra and see if they can get a readable picture no will not happen might get there shirt dirtey reynolds you do talk a lot of rubbish you say on your bills give you areading but if a customer can not read the meater fob them off and say it is down to the wholesaller all you want to do is get up front estimated payments to fund your tin pot outfit go and play your bag pipes and of course reed all your company reviews inc employers the worst we have seen minus ten stars very sad ceo which makes an even sader company”

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Posted 4 years ago

“Obsessed with chasing money for water they do not supply. Believe everything you read.”

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Posted 4 years ago

“. Castle water obtained my contact details without my authority, and, I suspect, in breach of the data protection legislation. They seem to have "appointed me" to be their customer. I have repeatedly told them I am not their customer, have never been and do not expect ever to want to be. To avoid any evidence suggesting that I might be acquiescing to their claims I have never paid any money to them. They bill me increasingly larger sums from time to time making ridiculous claims. Twice they have involved debt collectors. On both occasions a letter to the debt collectors stating that I am not and have never been a Castle Water customer resolves that - then a while later Castle Water writes making further demands! It's very silly as I would have thought, by now, (some 3 or 4 years), they should have realised that as I'm not their customer, I owe them nothing. All very silly as alienating customers is not a good long term business strategy! One star - and they get that out of sympathy! .”

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Posted 4 years ago

“WORST COMPANY EVER WORST COMPANY EVER: Dealt with hundreds if not thousands of suppliers in 20+ years of business and I can safely say CASTLE WATER LTD are by far the worst company ever. I have spent nearly 12 months trying to get them to deal with an issue. They are incompetent, dont return calls, dont reply to emails, dont deal with leak claims. Look at any review site or even their own twitter account you you will see the same complaints over and over that are all similar to our experiences.”

Helpful Report

Posted 4 years ago

Castle Water is rated 1.1 based on 263 reviews