Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. Cheap, Easy And Quick”

Helpful Report

Posted 7 years ago

“Do not buy, will not let you use all the checks.”

Helpful Report

Posted 1 year ago

“Very good service and great value with the 5 checks for £19.99”

Helpful Report

Posted 2 years ago

That's great thanks very much.

Posted 2 years ago

“well i found it a complete waste of money it told me nothing that wasn’t on .gov mot or my logbook not one single thing no history for the car whatsoever very disappointed won’t be using it again”

Helpful Report

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 3 years ago

“You advertise the price for 3.99and I was charged 14.99 so it looks like the way you worded the things in your advert is misleading the service is good just the price is wrong”

Helpful Report

Posted 4 years ago

I'm sorry you feel that way. Our checks are as as follows: - Silver check - £3.99 - some information such as stolen, written off and finance information is not included - Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 - One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout

Posted 4 years ago

“Very bad service phoned twice in bank holiday Monday left messages but nobody bothers to phone back not a good experience won’t be recommending in this comparative business. Still don’t know weather finance is owing on my car or not it doesn’t make it clear I purchased the silver option can someone get back to me if you’re care about my comment”

Helpful Report

Posted 5 years ago

Hi Fiaz, sorry to hear about this. Can you please email us at support@cazanam.com with more detail of the check so we can investigate for you. Katie

Posted 5 years ago

“I paid £19.99 for 3 searches, but it would only allow me to search 1. When I tried to contact the company I was told to leave an answerphone message, which I didn't want to do as I needed to do the searches asap. It's poor service when you have to leave a message anyway. Won't recommend them.”

Helpful Report

Posted 5 years ago

Hi, sorry to hear this, can you please email with more information so we can investigate support@cazana.com

Posted 5 years ago

“Think I have been conned, paid £19.95 for 3 vehicle checks, states can be done anytime within 6 months, checked 1st vehicle I was interested in, all went ok, but no info or details relating to a second or third check, was asked to pay again, what!!!! I already paid £19.95 for 3 checks, why am I being asked to pay again? Very misleading and wrong, complained to ASA”

Helpful Report

Posted 5 years ago

HI, sorry for the inconvenience, if you go to the log in page and select I forgot my password you will be prompted to reset it and then have access to the remaining checks.

Posted 5 years ago

“Misleading description of what I was actually buying....turned out pointless purchase”

Helpful Report

Posted 5 years ago

Hi Robert, sorry to hear this, Can you email us at support@cazana.com so we can investigate further.

Posted 5 years ago

“Wrong information”

Helpful Report

Posted 6 years ago

Good Afternoon Please can you clarify your comments - you have failed to leave details of the vehicle on which you conducted your search. JC

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns

Posted 6 years ago

“Was about to buy a car, drove up from cornwall to Birmingham. Ran a quick check on the car which was advertised at 80,000 and Casana found an advert from earlier this year with 130,000 miles stated. Then the service book didn't look right so I didn't purchase. So Cazana was very helpful and I'm glad I was made aware of it.”

Helpful Report

Posted 6 years ago

Thank you for your review, we are happy that we have helped you make a secure decision! James, Cazana Support

Posted 6 years ago

“"Extremely happy with the details and reports given, more up to date information than other sites. You have helped and provided me with some very important information that will help me in so many ways"”

Helpful Report

Posted 6 years ago

We appreciate you taking the time to write this review and we are happy to have been able to help you, many thanks James, Cazana Support.

Posted 6 years ago

“It was great to have something like this to use. I found out alot about a car my son wanted to buy including a notice about it being written off. Thanks goodness I used this or we could have wasted alot of money & my son could have been injured or have injured others due to this”

Helpful Report

Posted 6 years ago

We are grateful for you taking your time to write this review and we are happy that we were able to inform you of these details. Many thanks,James, Cazana Support.

Posted 6 years ago

“I was sent an email saying the car I purchased was a fail because it had 2 MOT failures in the past. Yet it was a bargain at 1/2 the provided valuation. I wrote and asked for £9.99 to be returned as I considered this online fraud. 24 hours ago and I have only had this survey as a response”

Helpful Report

Posted 6 years ago

Hi - many thanks for taking the time to leave a review. You should now have received a separate email from us - apologies for the delay - confirming that this confusion was due to an error with our email system GD

Posted 6 years ago

“Peace of mind when purchasing a new car.”

Helpful Report

Posted 7 years ago

Thank you for leaving a review. So glad you had peace of mind and hope you are pleased with your new purchase. Kind regards, Kate

Posted 7 years ago

“The information should include some possible reasons why the finance check failed. In my case, the dealership handling the car had taken out finance while the car was on their forecourt, but the large red FAIL on the report suggested rather prematurely that the car was no good. The same goes for the name plate change check - it would help to have some suggestions as to why this could happen - it does not automatically mean something criminal has gone on. Finally, I paid for 3 checks, but was not offered my remaining checks very obviously or easily when I logged in, and when I was logged in the remaining checks were not very obviously available after the search and I had to pay again to complete the next check”

Helpful Report

Posted 7 years ago

Thank you for leaving a review. We have responded to you directly in relation to the issues you have raised. Regards Charlie

Posted 7 years ago

“A few things do not add up”

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Posted 7 years ago

Good morning, Please can you advise what you think doesn't add up on your check and we will look into this for you. Thank you for taking the time to leave a review and I look forward to your reply. Regards Seaneen

Posted 7 years ago

“Just doing a check on my daughters new car, check answered all of the questions thanks”

Helpful Report

Posted 7 years ago

So pleased the report gave you all the information you needed to check your daughter's new car.C

Posted 7 years ago

“It's a easy way to check about a vehicle, I think it could be better, I paid to check a car I'm buying and it showed it had finance on it, so when I asked the dealer he said he paid the it off which he had, it just hadn't been updated yet, but I would have to pay again to check it with this service, I think it would be better if you can check it for up to a week afterwards with the original payment!!”

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Posted 7 years ago

“I check my new car.”

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Posted 7 years ago

Thank you for the 5 star review Terri.

Posted 7 years ago

Cazana is rated 4.2 based on 3,561 reviews