Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy, will not let you use all the checks.”

Helpful Report

Posted 1 year ago

“Rubbish. Completely rubbish in the last 6 months”

Helpful Report

Posted 1 year ago

“Didn’t make it clear that the search won’t provide certain details of cars registered in the north of Ireland. Waste of money unfortunately for me.”

Helpful Report

Posted 2 years ago

I'm sorry we were unable to provide these details. Some of the information we provide are through the DVLA and they don't have all these details so we can't include them.

Posted 2 years ago

“Review didn’t show finance details so I could ring finance company to see what finance was left on a car I was thinking of buying.”

Helpful Report

Posted 2 years ago

Thank you for your review Scott, I'm sorry the check didn't provide you with the information you required. If you can email in to support@ukvehicle with details of the VRM you ran the check on, and we can have a look at this for you.

Posted 2 years ago

“I was expecting a full report of timescales of previous owners only to find the history of one of the previous owners”

Helpful Report

Posted 2 years ago

Sorry to hear this, please can you email us at support@ukvehicle.com with more information to enable us to investigate.

Posted 2 years ago

“The whole point of my check was to see the valuation of my vehicle, a service they offer. It clearly states the check includes a valuation. On getting the report there was no valuation. I contacted them and they fed me some bull that they do not value vehicles over 250,000 miles. They have mis-sold me a check. I asked for a refund on which they replied back with a valuation from another company.”

Helpful Report

Posted 2 years ago

I'm sorry that you don't feel you received a good service from us. On receipt of your email we replied explaining why no valuation had been included and to advise that we had run a valuation on your VRM and included that information in the email. We further replied that we had refunded the value of your check.

Posted 2 years ago

“Showed incorrect info about my car , stated cat b local loss and gave the totally wrong make an model in vehicle description. Avoid and when I rang they said I had to email the complaint . Waist of time”

Helpful Report

Posted 2 years ago

We raised a ticket for you on this matter yesterday after your call and have responded to that this morning to advise this is being investigated. If you'd like to add any further information on the ticket please feel free to email a reply.

Posted 2 years ago

“total rubbishj they have no idea of mileage they werre over 25000 roughly on mileage”

Helpful Report

Posted 3 years ago

I'm sorry you felt the mileage was wrong. If you'd like to email in to support@ukvehicle.com with details of the vehicle registration, we can investigate this for you.

Posted 3 years ago

“Bought 3 checks First 2 checks amazing Arrived at house 150 miles from home to conduct 3rd check No way, no link would work. Went to cazana web site , no way to state code other than pay again. Paid again Great, check completed. But Bad taste left in mouth. Paid for 3 checks Got only 2. Within timescales. Ripped off Never again. Great service, probable lifetime customer. Extinguished by bad links. Please refund my 9.99 amd rebuild”

Helpful Report

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate. We need the registration of the vehicle that you checked

Posted 3 years ago

“I paid for a service I have not received for a valuation on a vehicle I am told it is being dealt with? How difficult can this be?”

Helpful Report

Posted 3 years ago

Sorry to hear this I have emailed you separately regarding your concerns

Posted 3 years ago

“No vin number, just last 4”

Helpful Report

Posted 3 years ago

The reason that we don't provide full numbers is that these could be copied and used to clone vehicles. The reason we provide this service is to enable customers who are purchasing a vehicle to check the last 4 digits of the engine number and VIN, to ensure that a vehicle or engine has not been copied or cloned.

Posted 3 years ago

“Never had any different details from free search not worth the money .”

Helpful Report

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 3 years ago

“Pointless and not accurate car check, wrong and missing information. 0 stars. Want my money back!”

Helpful Report

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 3 years ago

“Not very good , no email.to.see the report, you just have to read it and absorb the information there and then . On the plus side there was alot of information on the vehicle, I just don't have a photographic memory”

Helpful Report

Posted 3 years ago

Hi Rachael The report should have been e mailed to you to the address that you used to purchase the report. Have you checked your spam or junk boxes as sometimes it goes there? If you would like to e mail in to support@ukvehicle.com and we will happily send you a copy.

Posted 3 years ago

“The hpi cost me a tenner and I can get more information than that for £3”

Helpful Report

Posted 3 years ago

If you would like to email in to support@ukvehicle.com and explain what information you felt was missing, we can have a look into this for you.

Posted 3 years ago

“Very bad and charge Extra than they advertise. Just Picking pockets. Another better options in the markete”

Helpful Report

Posted 3 years ago

Checks are available to customers at three different pricing levels: Silver check - £3.99 - some information such as stolen, written off and finance information is not included Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 One off check - £9.99 for a single full check The price of your chosen purchase is clearly stated at checkout

Posted 3 years ago

“Rubbish would not recommend”

Helpful Report

Posted 3 years ago

If you could email in to support@ukvehicle.com with details of what your issues are, we can investigate.

Posted 3 years ago

“No information supplied. I'm waiting for a refund u can get most of this info free online”

Helpful Report

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 3 years ago

“Robbery, said 3.99 and youve robbed me 30 pounds, i would like a refund!!”

Helpful Report

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 3 years ago

“This vehicle check was bought fraudulently using my pay pal account by another person”

Helpful Report

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 3 years ago

Cazana is rated 4.2 based on 3,561 reviews