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Cazana Reviews

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

4.2

Based on 3,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Cazana 5 star review on 13th October 2017

Cazana 5 star review on 22nd May 2017

Cazana 5 star review on 7th April 2017

Cazana 5 star review on 14th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially, using Cazana was a positive experience. Before going to look at a car, I'd check details regarding it using the number plate and decide whether or not to continue my interest in it. However, at some point three years ago, various features were removed such as owner changes, registration swaps and one free valuation meaning there was no longer a reason to favor Cazana over other history checkers. This was a shame, as they really had a USP over other car checking services. Things appear to have gotten worse still since the takeover by Cazoo as an error message appears when trying to access the website. It won't be long until this once resourceful website is forgotten about.”

Posted 2 years ago

“I purchased 5 car check HPI pack which worked as it should. The only issue is that the platform didn't save the HPI checks so when I ran the same number plate again it wanted to charge me.”

Posted 2 years ago

I'm sorry you weren't able to use your checks. You would need to log in and any remaining checks should be available for you to use. Please can you email support@ukvehicle.com with the details and we can have a look for you.

Posted 2 years ago

“I was interested in the MOT history of my car. Was unable to get this information. Was hoping to uncover information about possible plate changes which also weren’t in the data set so overall waste of money for me.”

Posted 2 years ago

Sorry to hear this - please could you e mail us at Support@ukvehicle.com to enable us to investigate it further.

Posted 2 years ago

“Beware you don’t see the actual price until you have paid”

Posted 3 years ago

The prices are displayed on the screen to enable you to purchase the correct check for you, whether it is a single check or a multi check.

Posted 3 years ago

“Instant report but most of the details were available for free online. MOT data was not up to date only reporting 2019 and earlier dates. Regarding previous articles offering vehicle for sale it provided details but not the source and date. I eventually found the details using open-source research. Would not recommend”

Posted 3 years ago

If you would like to email in to support@ukvehicle.com with details of what you found incorrect on the check, we can investigate that for you.

Posted 3 years ago

“Read what they offer properly.”

Posted 3 years ago

Hi Paul If you would like to email us at support@cazana.com and explain what the problem was, we will try to help.

Posted 3 years ago

“They don't make it easy for you to get other checks done after you buy more than one Web site not as easy to use as total car check”

Posted 3 years ago

I'm sorry you had problems retrieving your other checks. When your initial check is made we create an account which has a temporary password. This password just needs to be reset to enable you to access the rest of the checks.

Posted 3 years ago

“Poor as information given was out of date”

Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 3 years ago

“Service fine but results of doubtful merit in dispute with Insurer. This is because the valuation is based only on data at DVLA and the valuation that I was given did not have the correct up to date mileage of the car which is 10% lower than that estimated mileage by your algorithm based programme. On questioning the result you had no way of amending the valuation to a fair value. Other authorities such as the Financial Ombudsman would receive similar misleading results.”

Posted 3 years ago

I'm sorry you were disappointed with our service. Please feel free to email or call us again to discuss the issue.

Posted 3 years ago

“I the car check said it was 3.99 but charged me £14 instead. Not happy”

Posted 3 years ago

Our prices are as follows: Gold check - £19.95 for 5 checks (at £3.99 each) - contains full information but only available as a bundle of 5 One off check - £14.99 for a single full check The price of your chosen purchase is clearly stated at checkout.

Posted 3 years ago

“Sorry but your report didn't show that the car was actually a badly damaged repair. I found the pictures of it on an auction site and it was equivalent to either a Cat S or Cat N before repair. Your report gave the car a clean bill of health.”

Posted 3 years ago

Hi Andrew We supply the information as supplied by the insurance company, if they haven't categorised it as a Cat S, Cat N etc, we wouldn't be able to share it on the report. If you would like to email us with more details, we will be happy to invetigate for you. Customer Service

Posted 3 years ago

“I already knew the Car was a Category S, I wanted to know details of the damage to the Car, information supplied was almost worthless (& over priced, I could have got the same information for £1.99), never again”

Posted 4 years ago

I'm sorry you felt that the report didn't give you what you required. No report of this type would.

Posted 4 years ago

“A waste of £20.”

Posted 4 years ago

Was there a specific issue with the check? If there was a problem with the information, please email support@cazana.com and let us know.

Posted 4 years ago

“Had a bad experience with Cazana. Wouldn’t care about my concern and they are more expensive for not more than the other competitors”

Posted 4 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 4 years ago

“Highlighted the car was a Cat N however gave no details of what the Cat N was? If you are offering a so called comprehensive report as advertised then more details must be included as I could have obtained the same report for significantly less than what I was charged for this report.”

Posted 4 years ago

Cat N (formerly D) - vehicles have not suffered structural damage, so the issue may be cosmetic or have a problem with the electrics that isn't economical to repair. Don't assume that these vehicles are safe to drive - non structural vehicles faults may include brakes, steering or other safety related parts

Posted 4 years ago

“Not what i expected, & no more than i already knew.. wasted money really Got the same info off general vehicle info free sites Wouldn’t recommend”

Posted 4 years ago

Hi Gary I'm sorry you didn't feel the report was good enough. If you could email into support@cazana.com with details of what you would expect to see for free or what you felt was missing, I can get this looked in to.

Posted 4 years ago

“you do not send a link so you can redeem your other purchase. This is something you need to look into. Without this how are you supposed to know how to redeem them. Waste of money and sad you cant redeem”

Posted 4 years ago

I am sorry about the issues you are having redeeming your checks. Please may we ask you reset your password here - https://cazana.com/password/reset Once reset you can log in and redeem your remaining checks.

Posted 4 years ago

“FOUND THE RIGHT DATA VERY QUICKLY BUT NO REPORT EMAILED OR SAVED ON THEIR WEBSITE. SO UNABLE TO ACCESS IT ONCE WEBPAGE IS CLOSED.”

Posted 4 years ago

Hi Billy A report should have been sent to the e mail that was provided when the check was purchased. Sometimes it does go into your spam or junk mailbox.

Posted 4 years ago

“Disappointing. Little extra given for £14.99.”

Posted 4 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 4 years ago

“Has less info on mot advisories than gov.com,not got last mot on astra”

Posted 4 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 4 years ago

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Cazana is rated 4.2 based on 3,561 reviews