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Cazana Reviews

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

4.2

Based on 3,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Cazana 5 star review on 13th October 2017

Cazana 5 star review on 22nd May 2017

Cazana 5 star review on 7th April 2017

Cazana 5 star review on 14th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website looks nice. I bought a single gold check and viewed it on the website. It wasn't emailed to me and it is impossible to now find it on the website. I should have followed the advice on Pistonheads and used one of the other sources as it looks like I need to do that anyway!”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 6 years ago

“The information supplied was seriously out of date, the vehicle showed as being financed which on contacting the garage and then the finance company where re-assured that the finance had been settled over 4 months previously. We took this issue up with Cazana who advised that they could only supply the information they have on file. We took this issue up with them and were please to receive a refund without quibble. However another issue we took up with Cazana and to date has not been rectified is that the printer version of your report does not transpose correctly from the information you supply on screen. In our particular case the on screen value of the vehicle was £24636 yet on the printout (and this is the document you would wish to show to a prospective buyer) showed the value as 12,176 which is in fact your estimated mileage figure on screen. We have uploaded screen shots of your on line report and a copy of your printer friendly report, please check out the discrepancies. As the sole purpose of checking out the vehicle history using your report is to give people reassurance when purchasing a vehicle it has done nothing but supply out dated information and incorrect printouts, the most unsettling process of us buying our vehicle was taking out this car check with Cazana which was supposed to offer peace of mind. As a vehicle check company the information you provide is next to useless if it is so out of date. We sincerely hope that there are no other documented problems with the vehicle that has not come to light because of your out of date data. Just one more thing the cost of car tax on your report is out of date too :( I hope you appreciate the considerable amount of time we have taken to highlight your short comings and to relay our bad experience so you can improve your services for future car purchasers and they can have the peace of mind you purport to offer.”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 6 years ago

“Incomplete history, no history from August 1991 to October 2005 @ 67,652 miles”

Posted 6 years ago

“Firstly I think the service is rather expensive for what you get. But more importantly I was very disappointed that I could not print the full report giving all details on MOT's.”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 6 years ago

“i went on to your site and was charged £14.99 and then what appeared to be a better report giving full detail of write off damage was charged £9.99 and ..it was the same report!!! bit of a con that one!!!!”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 6 years ago

“The full cost wasn't detailed b4 I'd already paid. I thought it was £6.75 or whatever it was and I got charged £9.99. If I'd of known that I'd of gone elsewhere. So on that basis I won't use you again.”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 6 years ago

“no data regarding specific accidents and poor info with owners vehicle general data which can be detected with your own eye - i guess the forte point is " not stollen " search”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 6 years ago

“Not up to date!”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 6 years ago

“other company have been generated more and better details about car I've have checked .”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns.

Posted 6 years ago

“the information is not worth £15. it is very limited”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns

Posted 6 years ago

“Not a huge lot more info than you get for free. Still don't know the number of owners of the vehicle I was checking”

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns

Posted 6 years ago

“Some promised data missing like previous prices and some incorrect- like number of Seats and estimated value..”

Posted 6 years ago

Sorry to hear this, I I will email you separately as I would be interested in what information you feel is missing.

Posted 6 years ago

“For the price I was expecting far more information. Most of the information could be found without paying on other websites. Left feeling ripped off. Well you did ask !!”

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for,also car details by emailing us at support@cazana.com Kind regards Joy Cazana Support

Posted 6 years ago

“The finance was in red saying HP was outstanding. But RIC who they had the HP with said it was clear. So the it needs updating.”

Posted 6 years ago

Hi Simon - There can sometime be a delay in the finance companies supplying updated information. Your comments are appreciated, we will strive to obtain updated information quicker JC

Posted 6 years ago

“I tried in vain to copy in order to select what I wanted to print. The friendly version did not include your estimated value. I can get the same information from DVLA.”

Posted 6 years ago

Hi Louis. Many thanks for leaving a review. I am not sure what you mean by your first sentence - can you email me at support@cazana.com with more details? GD

Posted 6 years ago

“Website crashes, can't always view page”

Posted 6 years ago

Hi Saira. Thanks for leaving your review although I am concerned by your comments. Can you email us at support@cazana.com with a bit more information? e.g. when, which page? GD

Posted 6 years ago

“Pretty disappointed at the information I paid for as it did not give me much more than the free version....you recommended not to purchase based on outstanding finance but after speaking to the finance company it is called stocking finance for dealers and it is perfectly safe to continue as there is no lean on the car only on the dealer! Also there is no details of previous owners names so I could not contact at least one of them to check condition/history etc I would respectfully request a refund on this occasion. Regards Ian Brown [brownig@aol.com] tel 07802 669100”

Posted 6 years ago

Hi Ian. Many thanks for taking the time to leave a review. I will respond to you separately via email on the specific points you have raised. GD

Posted 6 years ago

“Paid for something that didn't provide any more information than I already knew. Waste of money!”

Posted 6 years ago

Hi Thank you for taking the time to leave a review. Can I ask you to email us at support@cazana.com with details of what information you were hoping to see that was not available? GD

Posted 6 years ago

“Cazana's free service is great and very useful. On the back of that I decided to buy the check for £14.99 (the car I was looking at was Cat D). The paid service had very little extra info. I had considered RAC and AA online paid for checks and I'm wondering if they might have been better or not. Specifically on Cazana's paid service I am disappointed not to receive a written (printable) report. I got a link to a website that is valid for 30 days but is not printable (as shown on screen) from Chrome, IE or Edge browsers. To me the point of this would be documentable for my records info - or new info which I didn't really get (with the exception of the recorded date of the Cat D - so thanks for that !)”

Posted 6 years ago

Hi Peter. I have reviewed your report. Could you drop us an email at support@cazana.com with an indication of what additional information you had hoped for? We have shown - as you state - the insurance position, finance, import/export and stolen information. Many thanks for leaving a review. GD

Posted 6 years ago

“Too expensive”

Posted 6 years ago

Hi - many thanks for your feedback. We do believe we offer excellent value for money but do take on board all comments. Geoff

Posted 6 years ago

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Cazana is rated 4.2 based on 3,561 reviews