Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£20 wasted didn't tell me much at all!”

Helpful Report

Posted 7 years ago

Hi Norman - I have reviewed your report. Can you let me know by emailing support@cazana.com what information you were expecting that is not included? Geoff

Posted 7 years ago

“Your review system is pointless as I first checked 'Acceptable' and then you gave me no facility to say anything negative after inviting me to say something positive! How will you ever improve your service if you don't give customers who find your service merely 'acceptable' a chance to point out any shortcomings. Looks to me like this is just fishing for compliments so you can publish meaningless statistics. Rubbish!”

Helpful Report

Posted 7 years ago

Thank you for your feedback, as you can see by the rest of the reviews we welcome all comments, negative and positive. James.

Posted 7 years ago

“The check revealed that the vehicle had no current MOT - which is incorrect. The current MOT runs out in a month or two!!!”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we have reviewed the report and it is showing that it has a valid MOT until November 2017. James.

Posted 7 years ago

“I do not like Overselling. Too little info for money. More money required for full re[port.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we constantly review our pricing and believe we offer the best value on the market. James.

Posted 7 years ago

“Only wanted to buy one hpi check but was charged for 3. Feel slightly conned as I won't use the other two”

Helpful Report

Posted 7 years ago

Thank you for your feedback we are always looking to improve our website. We will take your comments on board, FL

Posted 7 years ago

“I was sent an email saying the car I purchased was a fail because it had 2 MOT failures in the past. Yet it was a bargain at 1/2 the provided valuation. I wrote and asked for £9.99 to be returned as I considered this online fraud. 24 hours ago and I have only had this survey as a response”

Helpful Report

Posted 7 years ago

Hi - many thanks for taking the time to leave a review. You should now have received a separate email from us - apologies for the delay - confirming that this confusion was due to an error with our email system GD

Posted 7 years ago

“I bought this to ascertain where the car had been MOT perhaps there is a reason for this but there is little information as to what you are purchasing for your £3.99.”

Helpful Report

Posted 7 years ago

Good afternoon Daniel, thank you for taking the time to leave us a review, We put all information provided together in one place making our checks easy and simple to use, unfortunately at this time MOT addresses aren't provided to us, Kind regards Terri.

Posted 7 years ago

“Sorry to say I bought 3 gold checks and only got 2 , is this a con”

Helpful Report

Posted 7 years ago

“Didn't get the report I requested, and took more than they should have from card, I have received an apology and offered full refund.”

Helpful Report

Posted 7 years ago

Hello Clifford, We apologise once again for any inconvenience caused. Kind regards, Kate

Posted 7 years ago

“did not get enough information”

Helpful Report

Posted 7 years ago

Hi Errol, Thank you for taking the time to leave a review. A personal email has been sent to you regarding this as we would like to know what information that you think was not given. Regards Seaneen

Posted 7 years ago

“Paid £19.95. Got one check instead of three as advertised. Got another Check on a different car.Was charged for it as a single check and was told 2 free checks available. Couldn't get first check results restored for view.”

Helpful Report

Posted 8 years ago

Good morning, thank you for taking the time to leave a review. I have emailed you directly regarding this. Regards, Seaneen

Posted 8 years ago

“Very expensive”

Helpful Report

Posted 8 years ago

Good morning, thank you for taking the time to leave a review. I am sorry to see that you have not bee fully satisfied with our service. We have responded to you directly in relation to the issue you have raised. Kind regards Seaneen

Posted 8 years ago

“A few things do not add up”

Helpful Report

Posted 8 years ago

Good morning, Please can you advise what you think doesn't add up on your check and we will look into this for you. Thank you for taking the time to leave a review and I look forward to your reply. Regards Seaneen

Posted 8 years ago

“Not accurate on a couple of points so not sure if I can rely on the check. had to contact them only to find out some of the report was wrong.”

Helpful Report

Posted 8 years ago

“Never received my report via email!!!”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for leaving a review. I have sent you a personal email with your link included. Regards, Vicki

Posted 8 years ago

“Hi I am not sure how long these things take to come through but I have not yet received any history on my vehicle, please can you chase up for me, thanks.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for leaving a review. I have sent you a personal email with your link included. Regards, Vicki

Posted 8 years ago

“It was not worth the charge. There are cheaper options available and I believed I was getting more for my money.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for taking the time to leave us a review, we are sorry to hear you didn't get the information you believed you where getting, I can see you purchased a single gold check which has provided you with all the information we advertise with our vehicle checks Kind regards Terri.

Posted 8 years ago

“I paid my fee to be told that my car was an insurance write off. It didn't specify if it was Category C or D. This is important as it's indicative of the severity of the damage/condition. I am disappointed.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your review. I have sent you a personal email with further information on your car check. Kind Regards, Vicki

Posted 8 years ago

“The technical spec was wrong and my complaint to support was ignored.”

Helpful Report

Posted 8 years ago

Hi John. I am sorry to hear that you were disappointed with the report although I cannot trace receipt of a complaint. I will email you separately GD

Posted 8 years ago

“I requested a HPI check on a mini cooper which I have for sale and have the V5 but no one will go near it for some reason so trying to find out why. Picked your company as it was at the beginning of the google search as I imagine most other people have done and you told me dvla has no record of it, which is the kiss of death if you are trying to sell something. I rang the dvla and flew into them and they read all details back to me and said they cannot update there records as they are ok and car is all good. And said the problem is with the HPI company and thats YOU . and for that it cost me £9.90 but worst of all you would and probably already have put off potential buyers. However a full refund was given without hesitation.”

Helpful Report

Posted 8 years ago

Hi, We obtain details from various sources and the DVLA being only one of them. Unfortunately on this occasion there has been an error whilst running your check. This is usually caused by our database not having any details present for a vehicle currently registered to VE05 RHZ. I can confirm a full refund has been given. A personal email has been sent regarding this. Regards Seaneen

Posted 8 years ago

Cazana is rated 4.2 based on 3,561 reviews