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Cazana Reviews

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

4.2

Based on 3,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Cazana 5 star review on 13th October 2017

Cazana 5 star review on 22nd May 2017

Cazana 5 star review on 7th April 2017

Cazana 5 star review on 14th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm a bit disappointed with what you get for the paid service. The technical data was wrong for the car I checked (showed 4 cylinder engine when it's a 3 cylinder) the advert and MOT info are available for free, and the HPI part showed as CAT N (which is fine as I know this to be the case) but then has lots of red writing and the words FAIL all over the document (not very good to show a customer) All it needs to show are accurate facts without making a judgement. I buy and sell damaged vehicles and want to show customers a data check alongside photos of the repair but the reports are engineered to put anyone off buying a cat N or S vehicle. The valuation for this same vehicle was also £1200 higher than Autotrader or Parkers?”

Posted 4 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 4 years ago

“I am not satisfied. I expected you will provide previous owners details and time period.”

Posted 4 years ago

Hello, We do not receive any details relating to the personal information of the current or former owners. Previous owner details are only obtainable from the DVLA via a V888 form that can be found here https://www.gov.uk/government/publications/v888-request-by-an-individual-for-information-about-a-vehicle

Posted 4 years ago

“Not enough information. Most could be found online”

Posted 4 years ago

Sorry to hear this. Please can you email us at support@cazana.com with more information for us to investigate.

Posted 4 years ago

“Not near enough detail in my humble opinion. Far too expensive for basic stuff”

Posted 4 years ago

I'm sorry you feel like this. I have reviewed your report which I think looks extensive. If you would advise what more information you'd like to see please email us at support@cazana.com

Posted 4 years ago

“I still waiting for 4 check code. Because I pay for 5 check 19.95£”

Posted 4 years ago

I am sorry about the issues you are having redeeming your checks. Please may we ask you reset your password here - https://cazana.com/password/reset Once reset you can log in and redeem your remaining checks.

Posted 4 years ago

“Hi wanted to know if a car I was buying had hpi or written off so I wanted the cheapest one I could get so I ticked the box for £3.99 but I was charged £14 99 not happy?”

Posted 4 years ago

The prices of our checks are shown on the checkout before a check is purchased.

Posted 4 years ago

“It says write-off check but when you buy its asking you for gold member to fully check what you need Not going to recommend to anyone”

Posted 4 years ago

Our free check will only give certain information. We have a gold check for £14.99 and also a multi check for £19.95 which gives you 5 gold checks for £3.99 each.

Posted 4 years ago

“Didn’t tell you very much about the vehicle.”

Posted 4 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 4 years ago

“Paid 14.99 for a review of a Peugeot 2008 66plate got info about mots dating back to 2011 and with high miles 1st registration sept16 So 14.99 down the drain and no come back from Cazana”

Posted 4 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 4 years ago

“Ι keep buying 5 searches but I seem to be able to do only one search. I do not know what happens to the other 4!”

Posted 5 years ago

You will need to log into your account to access the rest of the checks. When the first check was created, the account was given a temporary password so you will need to reset this. Once reset you'll be able to log in and access the other 4 checks. If you have any problems email us at support@cazana.com

Posted 5 years ago

“I paid by Paypal for one vehicle check £3.95 but you took enough for five checks£14.99 which is not what i asked for. Very misleading.”

Posted 5 years ago

The prices of our checks are shown on the checkout before a check is purchased. When the checkout page loads, the £14.99 check is chosen as the default option as this is the most popular check bought by our customers. If the silver check is not selected then a gold check will be purchased. To clarify, our multiple check is £19.95 which gives you 5 checks for £3.99 each.

Posted 5 years ago

“I was disappointed that the report gave me little more information than I could have found for free on the DVLA website. The additional info, for what it was did not really help either. If Cazana really want to add value for those considering a car purchase the information has to be a lot richer and helpful than it is. Also the 'print friendly' summary contained less information than the web site report so was even less helpful. In summary I would advise others to go to the DVLA site first.”

Posted 5 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 5 years ago

“Don't understand when you pay for q service you can't keep it after a month?”

Posted 5 years ago

All checks are valid for 6 months. We can't go on any longer after that as the information can change.

Posted 5 years ago

“In a nutshell I paid £15 for a full comprehensive vehicle check. FULL being the reason why. The results were appaulling. The owner change history only went back to 2017 therefore showing just 2 changes? The MOT history was nonexistent just the current mot status which you can obtain for free on Directgov website. There was however other minimal information like accident history, stolen, hpi check etc but it was far from a FULL comprehensive vehicle check so you don’t get peace of mind after parting with your money. Sent a complaint via email but never received a reply so clearly they are just about making money and not delivering what they say. Avoid paying for this service especially from this site as you maybe non the wiser and definitely out of pocket.”

Posted 5 years ago

Hi Paul This is being investigated by our technical team and as soon as I have any information I will let you know.

Posted 5 years ago

“Not happy I was charged 14.99 by card should only be 5.99 why is this joke”

Posted 5 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 5 years ago

“.”

Posted 5 years ago

Sorry to see only the two stars - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 5 years ago

“Engine number differed from car and logbook. Did not include latest MoT information.”

Posted 5 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 5 years ago

“Very basic check, would expect keeper change dates in addition to number of previous owners. Also confused by the fact that the car was a 52 plate yet the check indicated date of reg as July 03 which would ordinarily put the car on an 03 plate - did not appear to be a cherished plate and no suggestion of being imported??? This has put me off buying the car but niggling doubts in the back of my mind that check data is incorrect.”

Posted 5 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate.

Posted 5 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate.

Posted 5 years ago

“I felt that the information received was rather limited for the cost compared with other services I have used in the past. Items such as change of colour and/or registration was not available, which I know the vehicle had incured.”

Posted 5 years ago

Sorry to hear this. Please can you email us at support@cazana.com with more information to enable us to investigate.

Posted 5 years ago

“I had clicked on one car check.. when the payment went through it charged me 3 checks.. I rang to cancel the mistake and the phone number that was given was false and belongs to another company. Be careful”

Posted 5 years ago

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Cazana is rated 4.2 based on 3,561 reviews