Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it wasn't up to date..... I thought I was buying gold at 6.95 and it ended up 14.99? wasn't pleased”

Helpful Report

Posted 6 years ago

Hi. To clarify - the charge of £6.95 per report applies if you pay for 3 at one time. Many thanks for your comments on service

Posted 6 years ago

“I've just paid to have a Cazana history check on a vehicle. I am buying a Northern Ireland cat S repaired vehicle which is for sale on the UK mainland, so I already knew it had been an insurance write off. However I was under the impression that would receive the previous MOT history. The only MOT record showing on your report is this year from the UK mainland which is obviously available for me to view on the free UK government MOT check site. I needed at least the MOT history of the car from it's previous years in Ireland. Your report did not tell me anything that I hadn't already read on your free information page apart from the fact that there was no outstanding finance on the car but the salvage dealer had already confirmed this anyway. I have to say I feel that I have completely wasted my money on your report and I am non the wiser about the vehicle I am buying.”

Helpful Report

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“Regrettably the first of three checks purchased did not return any data for CV02HMC”

Helpful Report

Posted 6 years ago

“Did not tell me anything I did not all ready know a waste of money”

Helpful Report

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“I purchased a package from Cazana for £6.45 and got billed for £14.99. How does that work.”

Helpful Report

Posted 6 years ago

Hi. To clarify - the charge of £6.95 per report applies if you pay for 3 at one time. Many thanks for your comments on service

Posted 6 years ago

“Firstly I was charged £14.99 for a 1 gold check when the web page firstly I was charged £14.99 for 1gold check, when the web page said £9.99 for 1 (or £20 for 3). The report showed that the car was a ‘cat s’ failure, but no other info about that failure, or on its repair, subsequent DVLA blessing and reintroduction to the road or where to access any of that info. A simple ‘written off’ told me nothing! Furthermore a Cazana ‘fail’ meant what? I’m looking at a car that is on the road with a V5! Very overcharged and disappointed. Never again. Once bitten.”

Helpful Report

Posted 6 years ago

“The information provided was somewhat misleading in that the report stated that the car had originally been blue in colour. This was manifestly incorrect, the car was signal red and had always been that colour- this was verified by the paint code on the VIN plate.”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“The check was fine. However it stated the gold check was from £6.65 I was quite shocked to find my PayPal had been charged £19.95. This wasn't displayed clear enough. In future I will use another company that is more upfront about the cost as this is expensive”

Helpful Report

Posted 6 years ago

Hi Victoria. To clarify - the charge of £6.95 per report applies if you pay for 3 at one time. Many thanks for your comments on service

Posted 6 years ago

“It was very frustrating as the system took my money but the car report link wouldn't work - i didn't get it until the next day - but i had to make the decision on the car with out the knowledge the report would have given me.”

Helpful Report

Posted 6 years ago

Hi Richard, sorry to hear about the delay in getting the report. Please email us at support@cazana.com so we can investigate this for you.

Posted 6 years ago

“Sorry but you did not tell me anything worthwhile about the car. There were several mistakes such as current mileage, value, mpg and other bits and pieces. Certainly not worth the cost you have charged and I consider that the information was not worth more than £2. I cannot ever recommend your service to anyone and a few of my associates agree. David Neil Parish. Website was used.”

Helpful Report

Posted 6 years ago

Hi David, Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate.

Posted 6 years ago

“Still not received all the information as some was contradictory and DVLA are being contacted by Cazana apparently”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“We were looking at purchasing a GLC 250 2017 modle so we decided to check on your website to see if the vehicle had been in accident or if any outstanding finance was owing on the vehicle. One of the other reasons was the road fund licence of £140 per year which helped us towards making the decision to buy the vehicle. Today we bought the vehicle and when i purchased the road fund licence which we found to our surprise of £450 per year. Just hope the rest of the information is correct?”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Could not print out the entire contents of the report. Even after speaking to the customer services.”

Helpful Report

Posted 6 years ago

Thank you Sukunan, We are continuously reviewing our process and your feedback is therefore much appreciated and has been passed on. SW

Posted 6 years ago

“I felt cheated. I expected to pay £6.99 and at the last second paid £9.99. Very disappointed - I won’t be able to recommend you!”

Helpful Report

Posted 6 years ago

“Printing off was very hard to do!”

Helpful Report

Posted 6 years ago

Sorry to hear this - I will feed it back to the IT department

Posted 6 years ago

“Lack of details only showed what we already knew.”

Helpful Report

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“expensive for the information supplied, other car check companies I have used provide the same information for one third the price”

Helpful Report

Posted 6 years ago

Hi Michael, Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“Very little information. No valuation, no MOT history and nothing that could not have been obtained from elsewhere for free. No details of when previously for sale and nothing in timeline other than when first registered and current MOT. Incorrect basic information on the vehicle itself eg down as 5 speed auto when it is 6 speed. Very poor value for money.”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“I was hoping it would show previous registration numbers did not tell me anything i did not know already. wont bother again.”

Helpful Report

Posted 7 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Have to say I was very disappointed as the check does not show basics like plate changes, the number of owners or when changes in ownership happened, so I found it pretty useless in comparison to the HPI checks used in the past.”

Helpful Report

Posted 7 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 7 years ago

Cazana is rated 4.2 based on 3,561 reviews