Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lied about price said car check was £3.99 and took a Payment of £14.99.complete scam.”

Helpful Report

Posted 5 years ago

Hi. To clarify the charge of £3.99 per report applies if you pay for a multiple report - 5 reports - at one time. A single report costs £14.99 and the prices of our checks are shown on the checkout before a check is purchased.

Posted 5 years ago

“Very good it saves wasted money On a dodgy car”

Helpful Report

Posted 6 years ago

Thanks for the review.

Posted 5 years ago

“Information was out of date. Got more up to date information free from the DVLA. Oh and the £4 check is actually £14! Don’t bother - just use dvla website complete waste of money”

Helpful Report

Posted 6 years ago

Sorry to hear this. Please email us at support@cazana.com with more information to enable us to investigate.

Posted 6 years ago

“Been charged £14.99 for a car check when on they website it was £3.99”

Helpful Report

Posted 6 years ago

The prices of our checks are shown on the checkout before a check is purchased. The charge of £3.99 per report applies if you pay for 5 at one time When the checkout page loads the £14.99 check is chosen as the default option as this is the most popular check bought by our customers. If the silver check is not selected, then a gold check will be purchased. Unfortunately, in this instance we are unable to provide a refund for your check as you have received the full benefits of the gold check for your searched vehicle.

Posted 6 years ago

“Terrible service. Not for the first time I purchased a multi vehicle check to only be able to use one check! ! Waste of money! Do not use!!”

Helpful Report

Posted 6 years ago

You will need to reset your password on the login page. You will receive an email (may go into junk or spam) to reset your password and login in to Cazana.

Posted 6 years ago

“Report didn't even get the basics ( as per DVLA ) correct. If the basics aren't correct can you believe the rest?”

Helpful Report

Posted 6 years ago

Sorry you've had this experience. We received your email regarding this and it is being investigated.

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“I had made a report on a vehicle. I got a wrong report claiming the vehicle was a written off cat c. But then had vehicle description as a completely different car. This is very bad and a very bad report on the car. After calling up and notifying you guys, I was told I would get a call or email back regarding this. I’ve had nothing. Very very unhappy with this report!”

Helpful Report

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“DID NOT EMAIL REPORT AS PROMISED....HOWEVER, DID EMAIL ASKING FOR REVIEW”

Helpful Report

Posted 6 years ago

Hi Robert The report was e mailed on Monday at 10.36. Please check your spam and junk box. I hope this helps?

Posted 6 years ago

“Rubbish I wanted to see if a vehicle was on finance for me to find that out I need to upgrade this app told me no more than I get for free on various govermrnt sites-save your money there are many free sites that are more informative”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“said 3.99, i paid 15...... pathetic”

Helpful Report

Posted 6 years ago

Hi - to clarify the charge of £3.99 per report applies if you pay for 5 at one time. Many thanks for your comments on the service.

Posted 6 years ago

“When buyinga hpi check I pressed for the£2.95 basic one through PayPal then it charged me £14.99 so not happy make sure you it don’t happen to you.”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Not clear, telling me car wads write off yet doesn’t give dates etc”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“I would rate it 0 stars but i can’t. Failed to give any informations about the car that i sold 6 months ago. It is not seing the last MOT done on it. Total waste of money.”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“ABSOLUTLEY TERRIBLE !! Having Paid for a car report it did not include the data promised. I’ve tried to contact the Admin team but after many attempts I’ve heard nothing. All I wanted was to get what I paid for... this has not happened. Don’t bother using Cazana !”

Helpful Report

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“i ordered £3.99 ..THEY CHARGED MY BANK £19.99!!!! Spoke to them told to email. NO HELP. untrustworthy company . Untrustworthy”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

This has now been fully refunded.

Posted 6 years ago

“Hi, Your report is not very detailed so I don’t get what I’ve paid for. When checking MOT valid until your report says 25th May 2018 which has clearly expired however when I check the DVLA it shows a more up to date check valid to May 2019. Your report does not show the May 4th MoT check so there is clearly a lot of detail missing from you acclaimed comprehensive report that gathers data from various databases. The data you have provided gives me no confidence and leave me in no better position as to whether the vehicle is a good buy or not. I’ve purchased the 5 vehicle check and quiet frankly I don’t intend to use them as I don’t think the reports provide the needed detail to give any buyer the confidence. I would like a refund. Regards, Marlon”

Helpful Report

Posted 6 years ago

Sorry to hear this. We are investigating this for you, following your email in and I will come back to you as soon as I can.

Posted 6 years ago

“I couldn't even view the report I had paid for. Just kept on loading. Not needed anymore as went to another source. I should ask for a refund!”

Helpful Report

Posted 6 years ago

I'm sorry you couldn't access your report. If you email support@cazana.com I can send you the link to it.

Posted 6 years ago

“Terrible payee wanted to see if there was finance and it didn't even show me”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Nothing I could not have found myself.”

Helpful Report

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“The information provided added no aditional value over what is freely available elsewhere. The 'additional' information regarding 'buyer info' should be renamed something like 'serial numbers' and is quite misleading.”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

Cazana is rated 4.2 based on 3,561 reviews