Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No good...can get same result for free...waist of money”

Helpful Report

Posted 6 years ago

Many thanks for your feedback - Please can you advise what information you were searching for, by emailing us at support@cazana.com

Posted 6 years ago

“i paid for 3 reports, two of them did not include the current MOT information, and two of them failed to include change of keeper information. I have emailed Cazana to raise this, but have failed to receive a response”

Helpful Report

Posted 6 years ago

Sorry to hear this I have emailed you separately regarding your concerns

Posted 6 years ago

“I paid £ 19 and did not get anything”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate.

Posted 6 years ago

“What a waste of £9.99 tried to find out if there was finance on the vehicle only found out the age what a rip off stay clear never ever use again”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Very bad service phoned twice in bank holiday Monday left messages but nobody bothers to phone back not a good experience won’t be recommending in this comparative business. Still don’t know weather finance is owing on my car or not it doesn’t make it clear I purchased the silver option can someone get back to me if you’re care about my comment”

Helpful Report

Posted 6 years ago

Hi Fiaz, sorry to hear about this. Can you please email us at support@cazanam.com with more detail of the check so we can investigate for you. Katie

Posted 6 years ago

“I paid £19.99 for 3 searches, but it would only allow me to search 1. When I tried to contact the company I was told to leave an answerphone message, which I didn't want to do as I needed to do the searches asap. It's poor service when you have to leave a message anyway. Won't recommend them.”

Helpful Report

Posted 6 years ago

Hi, sorry to hear this, can you please email with more information so we can investigate support@cazana.com

Posted 6 years ago

“Think I have been conned, paid £19.95 for 3 vehicle checks, states can be done anytime within 6 months, checked 1st vehicle I was interested in, all went ok, but no info or details relating to a second or third check, was asked to pay again, what!!!! I already paid £19.95 for 3 checks, why am I being asked to pay again? Very misleading and wrong, complained to ASA”

Helpful Report

Posted 6 years ago

HI, sorry for the inconvenience, if you go to the log in page and select I forgot my password you will be prompted to reset it and then have access to the remaining checks.

Posted 6 years ago

“Misleading description of what I was actually buying....turned out pointless purchase”

Helpful Report

Posted 6 years ago

Hi Robert, sorry to hear this, Can you email us at support@cazana.com so we can investigate further.

Posted 6 years ago

“waiting for reply to my email sent yesterday thank you”

Helpful Report

Posted 6 years ago

Hi Richard, has your query been dealt with? Katie

Posted 6 years ago

“Terrible, wrong information. Customer service doesn’t respond!. Absolutely useless service! I will be sharing my displeasure on social media!”

Helpful Report

Posted 6 years ago

Hi Andrew, Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Paid £9.99 to check info on a Mercedes 16 plate car, the info received was for a Bmw 14 plate car but showing on their data as a Mercedes. When I informed them of this they wanted me to look in to it and pass or the details over. Do your job for you, Life's to short.”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Vehicle history contained incorrect information Checked with Honda Finance Europe Plc - Honda CRV registration SJ15 RXL does not have any outstanding finance due on it. This requires attention”

Helpful Report

Posted 6 years ago

Sorry to hear this, please email support@cazana.com so we can investigate this further.

Posted 6 years ago

“Poor told you nothing 🙈”

Helpful Report

Posted 6 years ago

Sorry to hear this, please email support@cazana.com so we can investigate this further.

Posted 6 years ago

“You are listing wrong and damaging information. You advise not to buy my vehicle, because you state that there is finance on the car. I rang Barclays Bank car finance and they stated that they have no financial interest in the vehicle. Thanks to your incorrect information l have lost a sale on my car.?”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Never again I can tell you that worst experience ever on a car check company and u have nit choice but to rate from 1-5 so I’m rating one not by choice because I don’t rate this site at all”

Helpful Report

Posted 6 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 6 years ago

“Terrible customer service”

Helpful Report

Posted 6 years ago

“The system crashed so vast me £20 for one check. Customer services did not answer the phone”

Helpful Report

Posted 6 years ago

“No report sent for a vehicle I paid £9.95 an sent a email also to cazana been 2 days no reply”

Helpful Report

Posted 6 years ago

“The add said £6.99 for the search and when pressed it, it suddenly charged me £9.99. This is a cheaters website.”

Helpful Report

Posted 6 years ago

“I Purchased a car check which did not come through as promised, as I was wanting to buy the car that day I had to purchase the report from another provider, I tried to call Cazana that day but could not get though despite it been within there stated opening times I did leave a message but have not received a call back - 8 days later, The report was received from Cazana the next working day (What use is this!?!) I have contacted there customer service team via email for a refund but over 1 week later I am still awaiting a reply from them. Shocking customer service ! Purchase elsewhere as they are all a similar cost and save yourself the hassel of using this tinpot company !”

Helpful Report

Posted 6 years ago

Hi, I'm really sorry you have not had a good experience. I can assure this is not something we take lightly, Please email again at support@cazana.com with more information so we can investigate further.

Posted 6 years ago

Cazana is rated 4.2 based on 3,561 reviews