Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found my report to be lacking information that was very important to me. In particular, I was looking for information regarding the yearly running costs, which came back as “unknown”. I was also looking to confirm whether the car was RWD or AWD (4x4), and none of that was specified.”

Helpful Report

Posted 7 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 7 years ago

“I didn’t get the valuation I paid for I want a refund”

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Posted 7 years ago

Sorry to hear this I have emailed you separately regarding your concerns. JC

Posted 7 years ago

“Bought a car check but it didn't match with my paperwork and was behind. The car is finance clear and 5k more miles than the details i was given by Cazana.”

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Posted 7 years ago

Sorry to hear this - I have emailed you separately. JC

Posted 7 years ago

“The car has and still is being used in a fraud case which I have reported last week and yet you have not replied to me or taken down the advert, do you even know if the person selling the car is the actual owner of the car, probably not.”

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Posted 7 years ago

Sorry to hear this I have emailed you separately regarding your concerns

Posted 7 years ago

“Too expensive for what you got for your money. Didn't even include previous owners names!”

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Posted 7 years ago

Hello, we are sorry to hear you did not find the check value for money. Unfortunately, due to data protection, we can not provide the names and addresses of current or previous owners. Please, can you email us at support@cazana.com so we can see if we can assist further with other details you felt are missing?

Posted 7 years ago

“Wrong information”

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Posted 7 years ago

Good Afternoon Please can you clarify your comments - you have failed to leave details of the vehicle on which you conducted your search. JC

Posted 7 years ago

Sorry to hear this I have emailed you separately regarding your concerns

Posted 7 years ago

“The information about the cars history was wrong.”

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Posted 7 years ago

Sorry to hear this - please can you email us at sopport@cazana.com with more information to enable us to investigate. JC

Posted 7 years ago

support@cazana.com

Posted 7 years ago

“On checking out a Ford Transit as I was planning to buy, Cazana flagged up it had outstanding finance. This was very concerning and initially I was glad I did the check. However, I contacted the leasing company and they informed me that the contract had indeed been cancelled in 2016 and fully paid up with no outstanding debt. I was glad of this information because I really liked this van. If I had not done this check myself and relied on the info supplied by Cazana I would not have considered buying this van and that would have been a shame. In the end I paid for a search that was not worth it as it was incorrect. I should get a refund at the least. Cazana need to ensure there info is up to date especially when they charge for it. If you use there info, make sure what ever is flagged up you check it out for yourself. It could be worse as there info was not up to date, maybe HP info is also not up to date. DOUBLE CHECK!!!”

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Posted 7 years ago

Sorry to hear this I have emailed you separately regarding your concerns JC

Posted 7 years ago

“I wanted to do a car check but the web site sequence of ordering and checking is silly and so I ended up paying for a check on a number plate that I did not intend to enter. Stupid.”

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Posted 7 years ago

Hi Adam Really sorry to hear this - I will email you to try to resolve. JC

Posted 7 years ago

“I check a car yesterday he show mi car is good no problem but realty this is cad ,d car I spend 8000£ for what he show mi wrong information tanks”

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Posted 7 years ago

HI Syed. I am sorry to hear this but unfortunately you did not purchase the gold check at £14.95 which would have shown this information. GD

Posted 7 years ago

“I have paid for it but I didn't received enough information. It is a lot free web sites and app where we can find the same information for FREE.”

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Posted 7 years ago

Hi. I have reviewed your report which look very extensive. I will email you separately as I would be interested in what information you feel is missing or can be obtained for free. e.g. finance information, write off history etc GD

Posted 7 years ago

“Hi You could save on what this service ,silver.cost as can get all this info free If your serious getting an hpi check is a must”

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Posted 7 years ago

Hi Ian. Many thanks for taking the time to leave your feedback. Whilst much of the information - although not all - is available if you know where to look our silver report is intended to bring everything together into one easy to read and understand report for a very low cost of £3.00 GD

Posted 7 years ago

“Wrong car shown, wasted my money”

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Posted 7 years ago

Hi - many thanks for taking the time to leave a review. Can you be more specific as to what went wrong? Please email me at support@cazana.com GD

Posted 7 years ago

“I have all ready complained by email and by phone and not received any response. I'm going to slate you on social media if I don't get a response soon”

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Posted 7 years ago

Hi Gary. Many thanks for your email response. We hope this is now resolved to your satisfaction GD

Posted 7 years ago

“I have purchased the same vehicle check twice and emailed yourselves to resolve this but I am still waiting.”

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Posted 7 years ago

Hi Stephen. With apologies - we have no record of your email but have arranged to refund this second payment. GD

Posted 7 years ago

“I paid for 3 vehicle checks and was only able to use 1 of them. I then had to purchase another check because I was waiting for a response from Canzan. Terrible, they never answer the telephones. They called me back after 3 days! They still have not responded to my email sent over 10 days ago. I still have not been issued any refund, apology or access to the 2 outstanding checks. There are better companies out there; I would suggest you use them instead.”

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Posted 7 years ago

Hi Neil. With apologies - I have located your original email and will reply to this in full. Apologies again GD

Posted 7 years ago

“Bit of a rip off ..advertised from £3.99 then it £6.00 and thencharged £9.99...will never use again”

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Posted 7 years ago

Hello, thank you for your review. We provide 3 different checks. Our lowest price is £3.99 for our silver check, £9.99 for our gold check and £19.95 for our multi-check. The multi-check includes 3 gold checks at a cost of £6.65 per check. I am sorry if this was confusing and we hope the check provided the information you required.

Posted 7 years ago

“The report was inaccurate.”

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Posted 7 years ago

Hi David. Thank you for leaving a review. We are investigating your separate email and will get back to you shortly. GD

Posted 7 years ago

“Seriously - £15 to tell me that the car was originally green and basically nothing else. Couldn't tell me what the original engine type was, what the original configuration was or anything else useful. Complete waste of money and time.”

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Posted 7 years ago

Hi - many thanks for taking the time to leave a report. Although there were a few gaps in the engine specification (due to the age of the vehicle) all other areas of the report were complete. GD

Posted 7 years ago

“Bought 3 car checks, only let me do one. Phoned and left message but no call back, poor service”

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Posted 7 years ago

Hello Richard, We contacted you via email to let you know how to redeem your remaining checks. Please do let us know if you still have any issues. Kind regards Charlie

Posted 7 years ago

Cazana is rated 4.2 based on 3,561 reviews