Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The check on the car came back showing that the car was still on finance, I put off buying the car until i could contact the finance company first thing on the monday morning only to be told that the car was finance clear and they sent me an email to prove it”

Helpful Report

Posted 8 years ago

Good morning, thank you for taking the time to leave a review and i'm sorry to see that you have not been fully satisfied with our service. Please be advised that once a vehicle has been cleared of finance it is down to the finance company to update their records. Sometimes it can take a while for them to do this, which is why we provide their contact details for you to double check. Regards Seaneen

Posted 8 years ago

“Paid 10 pound for car check and no information about the car was available, it just kept saying unknown when I rang customer services the Customer service advisor was rude and condescending. Definitely do not recommend.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review and I am sorry to see that you have not been fully satisfied with our service. I can confirm a full report of your check was emailed to you on 07.03.17. I have sent you a personal email regarding this and I look forward to your reply. Kind regards Seaneen

Posted 8 years ago

“Unfortunately because of the way the information is set up for mobile phones, I didn't scroll sideways and see that the car had been written off!”

Helpful Report

Posted 8 years ago

“Provided no information on the finance that was found to be linked to the car I checked. Had to pay another service (AutoTrader) the same fee again so that I could get the fincance details such as policy holder, policy number and contact number. I will be writing several online reviews recommending using other services and rating Cazana 1 star/very poor as I essentially had to pay twice for checks and should have gone with another service in the first place.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your review. Im sorry you are unhappy with your service and have passed your points over to our tec team. Regards, Vicki

Posted 8 years ago

“Not a quick enough response. I thought it was expensive for the results I received, actually I missed out on the car at auction because of the delay on the response”

Helpful Report

Posted 8 years ago

“Never received a email about the car I wanted to check”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for your review. Our customer service department is open from 8.30am til 5.30pm to answer any calls or emails, and we would have been happy to help with this issue. I have sent you a personal email including the link to your check. Please do check your spam/ junk folder as the original copy is probably in there. Kind Regards, Vicki

Posted 8 years ago

“well cazana £9.99 check on ford fiesta said had MOT and it never rang cazana still waiting for manager to ring back ,spend a bit more this service is rubbish cliff bater ford fiesta for my son never use you again,”

Helpful Report

Posted 8 years ago

Hi Cliff. I am sorry you feel this way. You will recall that when we spoke on Friday I promised to investigate the problem and call you back which I did within 10 minutes but you were unavailable. We spoke very shortly thereafter when I confirmed that the vehicle did not have an MOT. I am unsure why you feel you are still waiting for a call from a manager as I believed the situation had been resolved. Geoff

Posted 8 years ago

“scrap,information”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for leaving a review. I have sent you a personal email to understand your issues further. Kind Regards, Vicki

Posted 8 years ago

“the car you gave details about is my own car. your information about the car was factually incorrect. you are a pest , you portray yourselves as some sort of consumer protector? when in actual fact you charge a fee for information which is inaccurate and false.therefore that makes your site a waste of time and money. please be aware information is worthless unless it is factual and properly researched and correct.”

Helpful Report

Posted 8 years ago

Good Morning, Thank you for your review and sorry to read you have not been satisfied with our service. I have sent you a personal email to further understand your issues. Kind Regards, Vicki

Posted 8 years ago

“rubish,been charged 3.99 received nothing,scam!”

Helpful Report

Posted 8 years ago

Good Afternoon, I have sent you a personal email containing your silver vehicle check. Should you not receive that I suggest you check your 'spam' box for both the original email and the one ive just sent you. Regards, Vicki

Posted 8 years ago

“You took my money for the three gold bundle I used one out of the three then when I went to use again there was only the option to pay again so I had to by another one. In short terms you robbed me.”

Helpful Report

Posted 8 years ago

Good Morning, I did reply to your email yesterday and have sent you the retrieval link for your multi check. Also within the same email I did inform you of your refund options. If you have not received this email please let me know and I will happily send it again. Kind Regards, Vicki

Posted 8 years ago

“Came up with an error tried emailing them no response rubbish”

Helpful Report

Posted 8 years ago

Good Afternoon, I have sent you a personal email regarding your check. Kind Regards, Vicki

Posted 8 years ago

“Information you have given about car milage was incorrect it quoted as miles and DVLA data and dealers data says they are kilometers.Your information says the car is not an import and the car was imported to UK in 2004.”

Helpful Report

Posted 8 years ago

“I was led to believe that had I paid £9.99 I would have gotten more details about the car...after paying the £9.99 The information was very basic that I could have gotten from a google searched or even the DVLA for free. So NO you're site is absolutely not good!”

Helpful Report

Posted 8 years ago

“The report was not tailored to the current car the reg was on, so the report was misleading.”

Helpful Report

Posted 8 years ago

Hi and thanks for taking the time to leave a review. I am however a little confused by your comment and will email you separately - at the time of the report the registration searched was registered to the vehicle shown GD

Posted 8 years ago

“I paid by PayPal 3.99 then all i got was a message that said Whoops something has gone wrong and nothing else. Is this a scam!!!!!!! Roger Clarkson”

Helpful Report

Posted 8 years ago

Hi Roger. With apologies - I have emailed you separately but we are investigating why you have had problems with our report GD

Posted 8 years ago

“Technical spec was wrong the car has a 3.0 litre engine but your report said 2148 this car has 6cylinders and your report says 4.etc Absolute waste of time.”

Helpful Report

Posted 8 years ago

Hi - many thanks for leaving a review. I have checked your report and have emailed you separately to resolve this matter

Posted 8 years ago

“link from email would not work. Link from site would not work. Telephone number would not work. Have reported company to police as a fraud site.”

Helpful Report

Posted 8 years ago

Hi. Really sorry that you have had problems with our service. I have emailed you separately but rest assured we will resolve for you GD

Posted 8 years ago

“The service did not provide the full check on the previous plate so the check was not comprehensive and was ineffective. This service is not as advertised and is poor value for money. Refund was requested but not provided.”

Helpful Report

Posted 8 years ago

Hi, A personal email has been sent you regarding this. I look forward to your reply and thanks again for taking the time to leave a review. Regards Seaneen

Posted 8 years ago

“I got 3 checks for 20f but i use only 1 and i cannot use others !!”

Helpful Report

Posted 8 years ago

Good Morning. I have sent you a personal email containing the link to obtain your further 2 checks. Kind Regards, Vicki

Posted 8 years ago

Cazana is rated 4.2 based on 3,561 reviews