Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“where are you?”

Helpful Report

Posted 8 years ago

Thank you Kim, that is great news our report was quick and easy to use and met all your requirements Terri.

Posted 8 years ago

“Not enough information, the information that you specify can be checked for free and there is no information about service and repair .”

Helpful Report

Posted 8 years ago

“Dreadful experience - advertised on google as a same day inspection but took 2 days to do inspection and then another 3 to get the report. Had to chase for updates on when inspection was being performed (i informed them this was important due to it being an ebay auction sale) and then had to chase for the report. Now tried calling and seems to be a problem with their phone system. The report did not also provide a vehicle valuation as claimed on the website and no commentary on any of the advisories. This service is a complete calamity and complete waste of money - should have gone with the AA. I recommend you do the same! :-(”

Helpful Report

Posted 8 years ago

“Didnot recive report on email and they have charge me £9.99 No point to send it now too late Want my full refund”

Helpful Report

Posted 8 years ago

Good Afternoon, I have sent you a personal email containing your vehicle check. Please do also check your spam box as they sometimes end up in there. Kind Regards, Vicki

Posted 8 years ago

“Did not want to purchase three - only one check. Thought this was hidden and want a partial refund”

Helpful Report

Posted 8 years ago

Good afternoon, A personal email has been sent to you regarding this matter. Thank you again for taking the time to leave a review. Kind regards Seaneen

Posted 8 years ago

“Turns out the car was part of a well known long running e bay scam which did not show up on the check very poor service”

Helpful Report

Posted 8 years ago

Good Morning Rory, At UK Vehicle we provide a cars 'history' in our report. We obtain our information from various sources, however we would not be able to tell you if a vehicle was involved in a scam as our data is not collected for that purpose. I have sent you a personal email to further explain. Kind Regards, Vicki

Posted 8 years ago

“The report was not my car, so I needed to get an HPI elsewhere, which was correct. I called to ask for a refund, but you cannot speak to anyone, so I emailed, now a week ago & NO reply at all. Very poor, I would not use again and can't recommend them at all. They've obviously just bought & set up the database & website, then take your money and don't give a damn any further than that - NOT how to run a good company!! =”

Helpful Report

Posted 8 years ago

Good Afternoon, I have sent you a personal email to further understand the issues you describe. Kind Regards, Vicki

Posted 8 years ago

“Total Scam Rip off do not use Put my car details in ... Ok Paid the fee ... Suddenly not able to supply the report I have paid for No refund or correspondence Total Rip Off Scam Avoid 22/10/16 they have asked me to revise my review well it's been 5 days now,promise a refund With in 48hrs NO REFUND TOTAL SCAM AVOID AT ALL COST For total piece of mind USE MyCarCheck.com. Full check £6.95”

Helpful Report

Posted 8 years ago

Good Afternoon. Thank you for taking the time to leave a review. As stated on the check page, any failed checks are automatically refunded within 48 hours. I have sent you a personal email to further explain why your check was unsuccessful. Kind Regards, Vicki

Posted 8 years ago

“Not a lot of info for gold package Had an issue so phoned up and spoke to someone who say they would escalate my issue and get back to me within a few hours Nobody phoned me back what a Waste of money Very poor”

Helpful Report

Posted 8 years ago

Hi Steven, thank you for taking the time to leave a review. I am sorry to see you have not been fully satisfied with our service. I have sent you a personal email regarding this. Regards Seaneen

Posted 8 years ago

“Got even the basic details wrong ( engine size, transmission type, fuel type ) which made the feast of the 'report' pretty much worthless.”

Helpful Report

Posted 8 years ago

Hi Graham, thank you for taking the time to leave a review and I am of course sorry to hear you have not been fully satisfied with our service. I have sent you a personal email regarding this. Thanks again Seaneen

Posted 8 years ago

“I bought car checker but I dont received anything. I want my money back !”

Helpful Report

Posted 8 years ago

Hi Barbara, I am sorry to see you have not been fully satisfied with our service. I have sent you a personal email with the link to your vehicle check. Thanks again for taking the time to leave a review. Seaneen

Posted 8 years ago

“poor document layout and follow up email”

Helpful Report

Posted 8 years ago

Hi, thank you for taking the time to leave a review. I have sent you a personal email regarding this. Regards Seaneen

Posted 8 years ago

“Very little information provided, most fields left blank. After paying for a "gold report" was extremely dissopointed. I emailed to complain and got no response. Total waste of money!!!”

Helpful Report

Posted 8 years ago

Good Afternoon, I have sent you a personal email to try and resolve this issue. Kind regards, Vicki

Posted 8 years ago

“I requested a report on MJ080UW late pm on 30th Oct your report states it hadn't been reported stolen but apparently it was reported stolen on the morning of 30th Oct, can you please confirm this?”

Helpful Report

Posted 8 years ago

“I recently bought a car check from you which did not show up any abnormalities on the car in question. I later found that there was a 30-40 thousand pound tax and import duty bill to pay!! I almost bought this car so your service was not helpful -- can I have a refund?”

Helpful Report

Posted 8 years ago

“I want my money back, I was fooled you, I did not learn anything new”

Helpful Report

Posted 8 years ago

Good Afternoon Demis, Im sorry to read you feel dis satisfied with our service. I've sent you a personal email regarding your car check. Regards, Vicki

Posted 8 years ago

“I have sent several emails stating i have no access to my account. I paid for 3 vehicle checks received 1 on vehicle MJ61YGL need to use service again but i am unable too. Hi Sean Thank you for your review, would you mind revising it or changing your rating now your issue has been dealt with. Click the link below to edit your original review. Kind Regards UK Vehicle Ltd If you can explain how my issue has been dealt with as i still cannot access my account.”

Helpful Report

Posted 8 years ago

Good Morning Sean. I have sent you a personal email containing the link to redeem your multicheck. Regards, Vicki

Posted 8 years ago

“I tried to get the gold report on credit card twice and both times I was charged and the report didn't come up as there was an error. Please can this be refunded ASAP and please notify me when this will be.”

Helpful Report

Posted 8 years ago

“Failed a vehicle due to a number plate that wasn't on the car years ago. Waste of money”

Helpful Report

Posted 8 years ago

Thanks for your review, we have replied to explain why you are given the history of a registration in a separate email D

Posted 8 years ago

“Wrong information provided, really upset.”

Helpful Report

Posted 8 years ago

Hi Niaz. Really sorry to hear that - I have emailed you separately, can you please reply with full details of your concern.i.e. what details you believe to be incorrect so that we can investigate fully. G

Posted 8 years ago

Cazana is rated 4.2 based on 3,561 reviews