bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,412 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,412 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The charge point is easy to use but I get duplicate readings when I check usage. For example it will show I have charged my car for x no of hours on a date plus what the costs are. Directly following there will be an identical figure both in units used and the fee but NO minutes on charge.”

Helpful Report

Posted 5 years ago

“Paper work took forever Otherwise very good service”

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Posted 5 years ago

“Very helpful in getting our charger fitted in time for the car delivery”

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Posted 5 years ago

“Equipment and installation process excellent. However, complete lack of any mobile phone signal renders my device "dumb" rather than smart. App of no use whatsoever in these circumstances as no data is collected. A great pity. Please lobby the government to do more to give rural areas a network of some sort. We are being left behind!”

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Posted 5 years ago

“The installation was quite stressful as it was unclear for a while whether or not it could be achieved The system has failed a couple of times since and has had to be isolated to reset it How ever in general it is a great investment and a worthwhile venture”

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Posted 5 years ago

“Works well as intended. No problems.”

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Posted 5 years ago

“Highly effective installation and good advice on improving my domestic supply for the electric car charger.”

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Posted 5 years ago

“vvvvvvvvvvv”

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Posted 5 years ago

“Good service and help when ordering and arranging install.”

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Posted 5 years ago

“The installer guy was very helpful and efficient. There are some bugs in the SmartCharge app, meaning my tracking data is flawed. (I have lots of 0-minute charges with significant £-costs attached to them).”

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Posted 5 years ago

“Does as intended. I live in an area of poor mobile coverage, so unable to use a lot of the features.”

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Posted 5 years ago

“The process from ordering to fitting was very good and help was given when required. Now the charge point has been fitted for several weeks i am experiencing issues with it not connecting to the server so i cant record how much electricity is actually being used. Other than that i am very satisfied with the whole experience.”

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Posted 5 years ago

“The installation took a long time to happen (seven weeks). The admin arrangements seemed a bit chaotic (messages to incorrect emails, urgent agreement signatures, etc.) I don't think this was the staff's fault, they were always very courteous, polite and apologetic. The engineer (Matt) was excellent, did a site visit and confirmed my home electical system was fine). He also did the installation. So, overall, nice staff, great engineer - Chargemaster admin needs improving.”

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Posted 5 years ago

“Did well,pleased with the job”

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Posted 5 years ago

“Call centre staff helpful. Installer very professional. However, installer had to install an earth rod which i was not informed of prior to the installation. Fortunately an area of ground was available. Actual product easy to use but still not received information on how to communicate with it via an app.”

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Posted 5 years ago

“No help from bp with app”

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Posted 5 years ago

“Prompt and efficient installation”

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Posted 5 years ago

“I was promised a morning installation but the engineer did not arrive till the afternoon. Good when he arrived though.”

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Posted 5 years ago

“My manager was not very good he was leaving so obviously not interested. Alan who installed it was brilliant. On time quick neat and explained everything very well. What service should be but so often isn’t.”

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Posted 5 years ago

“Good work”

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Posted 5 years ago

bp pulse is rated 3.9 based on 4,412 reviews