bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,413 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,413 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and quick turnaround”

Helpful Report

Posted 5 years ago

“Helpful advisor. Fairly easy process to sort out. Fitter was very good. Finished installation works perfectly, although there is a lot more external pipework on show than we had imagined! Overall, a good experience.”

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Posted 5 years ago

“Working as it should be. A big thank you to the electrical engineer you sent to install it. He was extremely helpful and did a great job.”

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Posted 5 years ago

“Good customer service”

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Posted 5 years ago

“All good im happy with the service i received”

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Posted 5 years ago

“Chargemaster were very efficient at installation but the reason I have only given 4 stars is because the app is rubbish!”

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Posted 5 years ago

“It was generally very good from start to fitted finish, but the bureaucracy associated with the grant was tedious. I guess that is imposed on Chargemaster?”

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Posted 5 years ago

“Good Service.”

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Posted 5 years ago

“Early days, only used a couple of times so far, no issues with actual unit. The app is not so good, drop outs, non acceptance of passwords, have to reregister/reboot, needs serious tweak/update stability.”

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Posted 5 years ago

“Easy installation but would have liked the EV switch to have been put in a secure box on wall instead of one that anyone can open. Charger failed after one days use had to reboot it to get it worker lets hope thsi does not happen again.”

Helpful Report

Posted 5 years ago

“The people I dealt with on the phone kept calling me and asking me to photograph different things, they also expected me to know things I had no way of finding out - they told me to ring my electric company to find the answers, the electrical company told me it wasn't up to me to chase the information it was up to Chargemaster to call them and ask about the details of my electrical system. Having said that, which was very disappointing, the young man who finally came to fit it did a superb job. Joe. He was polite, tidy, asked several times if we had questions, when I did he answered them thoroughly. Excellent. He alone bumped up my score for the company.”

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Posted 5 years ago

“Very helpful in navigating through the grant process.”

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Posted 5 years ago

“Installation was slightly troublesome - new regulations required dismantling a driveway to install an earth bonding spike. Nothing was pre-notified about this need, and it caused issues on the day. Forewarned is forearmed, but that was not the case.”

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Posted 5 years ago

“Some confusion over my order but the installation was excellent.”

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Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“I found the actual booking process through the call centre rather clumsy. Although the call centre staff were polite and cheery, and relayed information, follow up calls were slightly confusing and it wasn’t really all clear if the installation would be within limits. The electrician on the day was great. Alan worked really hard to make the installation neat, tidy and came up with great solutions to cause as little issues as possible. Overall a worthwhile investment and all was done well in the end.”

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Posted 5 years ago

“Fitting was good but the amount of information needed beforehand was excessive”

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Posted 5 years ago

“Fitter arrived on time and was very thorough.”

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Posted 5 years ago

“The actual installation was well executed. Some of the initial conversations proved disjointed and seemed to show a detailed lack of knowledge on occasions. Staff were however always polite and clearly were trying to help.”

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Posted 5 years ago

“The installation was well done but it ceased to charge a few days later. I called the Jaguar help line and they attended, were helpful but did not cure the problem. In the end I may have fixed it by closing everything down and restarting the system. OK now, but not without problems.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,413 reviews