Chelsea Megastore Reviews

Name: Chelsea Megastore
Address: Chelsea Megastore c/o Kitbag Ltd Greengate, Manchester
Rating: 1.26

1.3 Rating 116 Reviews

6 %

of reviewers recommend Chelsea Megastore

1.3

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 15th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered new shirt 13th May has not showed up customer services ignore emails extremely bad service from the club shop”

Helpful Report

Posted 2 years ago

“No way to get hood of anyone. No one responds to emails. I get an email that my order was cancelled and that I will be reimbursed but it didn’t happen.”

Helpful Report

Posted 2 years ago

“Their customer service is abysmal. It took them 3 days to respond and by that time my order was already processing and couldn't get my problem fixed.”

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Posted 3 years ago

“I’ve deleted an item added my details and starts to process then just keeps freezing!!”

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Posted 3 years ago

“Where can i contact them?”

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Posted 3 years ago

“Once they have your money they don’t care about your order. It’s been 2 months and I haven’t received my jersey. I’ve requested a refund but I am not getting any response. They have no idea where my package is.”

Helpful Report

Posted 3 years ago

“Have ordered presents for Xmas .Now end of January and still not with us . Customer service doesn't update or give alternatives.they don't know when it will arrive .AVOID !!!”

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Posted 3 years ago

“On their site they say "order usually takes 3-5 days to deliver". Then i email them and they say (i finally get an answer after few days) i will have to wait 20-30 days. Horrible communication, horrible site. Then they won't answer anymore, they take your money and dont give a sh*t anymore.”

Helpful Report

Posted 3 years ago

“I ordered a beanie from the store which they claimed had arrived. After several emails with them they insisted that it had been delivered without offering any proof whatsoever and claimed that it had been picked up by a man named "Henry". My name is not Henry and nobody I live with is called Henry and my neighbours are not called Henry either so this must have been very poorly communicated with the courier which is extremely unprofessional or they simply made this part up. As a lifelong Chelsea fan I am absolutely shocked to be treated like this by my beloved team's web store. This terrible service is a disgraceful embarrassment to Chelsea FC and I can't imagine what kind of reputation this leaves to other fans. A friend of mine suggested I support Tottenham Hotspur FC or Arsenal FC instead as they do not treat their fans so poorly. Chelsea FC you must do something about this and get rid of this horrible service for the sake of your fans. Stadiums are empty anyway at the moment but expect one seat to stay empty even post-pandemic. This is a disgraceful breach of the consumer rights act. If anyone else experiences similar issues with the web store, follow the advice from Citizens Advice Bureaux (I was not allowed to provide a link by Trustpilot) and it will provide you with more information on why you are well within your rights to claim a refund. Do not let them lie to you like they have done to me and countless other people writing reviews. Love Chelsea FC but I refuse to be treated like this. #KTBFFH”

Helpful Report

Posted 3 years ago

“Compre 2 artículos en septiembre.. y a día de hoy no llegan el código de seguimiento no corresponde a lo que pedí escribo por email y nunca responden..mal servicio no compren”

Helpful Report

Posted 3 years ago

“Bueno chelsea megastore estafa compre online 3 productos el 11 de septiembre a día de hoy 29 de octubre no llega ni responden los correos piensen bien antes de comprar”

Helpful Report

Posted 3 years ago

“I think this must be a fraud. I ordered items for my Nephew's birthday (firs week of October) in mid September. I still have not received the items. They no longer respond to my emails and the tracking number they provided me is not related to my order nor does it provide any information. I hope you read this before you think of purchasing anything from this site. Your will be throwing your money away. This site should be investigated. It is a shame that Chelsea FC allows their name and reputation be tarnished by this scam.”

Helpful Report

Posted 3 years ago

“I ordered a home kit September 11th. I got a mail September 14th which said that my order was shipped (I live in Norway btw). It is now October 9th, one month later, and guess what... I still haven't received the package.”

Helpful Report

Posted 3 years ago

“We ordered 2 shirts on 8/1, it is not 10/5. They can't / won't answer where 1 shirt is and the other they now say will ship in Feburary 2021, 6 months after the order. DO NOT ORDER from the Chelse Mega Store from outside the UK. Breaks my heart because I am a Chelsea fan but there is something very wrong with Fanatics International, who opperates the online store.”

Helpful Report

Posted 3 years ago

“Where is the customer service????? Ordered over week ago, no tracking available( stated when I ordered items 3-5 days) No reply emailed several times.”

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Posted 3 years ago

“Don’t ever buy from Chelsea Megastore. Once they have your money they don’t care about your actual order. Customer Service constantly lie, then call you a liar. It is absolutely disgusting the way they treat there customers. They ignore emails you send and don’t stick to there own time frames that are clearly outlined on their website. All they say is ‘Sorry’”

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Posted 3 years ago

“do NOT order in this store. I ordered by express, an additional charge of 16 euros, and have been waiting for my delivery for 14 days. the order is not even processed. "picking" since 14 days customer service replies with a pre-prepared mail after 3 days .... no information about my order. I have spent over € 170 and expect my order to be delivered on time. I have now canceled my order by email, and here too, no response from customer service unbelievable how you deal with your fans!”

Helpful Report

Posted 3 years ago

“I think one(1) star is to generous. Absolutely dreadful and shocking treatment of customers. Ordered July 29th and still no trace of delivery. Just bevakar one single item is out of stock, and they cannot tell when it will be in stock again. Therefore I’m stuck with replicas, jacket for my kid and other thing at This company. And my money of course. Because don’t expect that they answer your E-mails. It hurts that you cannot buy from your own club, instead orderingång from extern suppliers. Terrible customer service 1-.”

Helpful Report

Posted 3 years ago

“They are the absolute worst! I regret buying a jersey for my husband from Chelsea Megastore. Once you place an order you are stuck! There are no options to edit or cancel your order. Customer service is just poor overall”

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Posted 3 years ago

“I would urge all Chelsea fans to purchase directly from Nike. Just cost me €9.20 to return a shirt which was too small. Disgraceful policy to charge for returns. I have had problems before with purchases which got lost in transit, but this takes the biscuit.”

Helpful Report

Posted 3 years ago

Chelsea Megastore is rated 1.3 based on 116 reviews