Chelsea Megastore Reviews

Name: Chelsea Megastore
Address: Chelsea Megastore c/o Kitbag Ltd Greengate, Manchester
Rating: 1.25

1.3 Rating 122 Reviews

6 %

of reviewers recommend Chelsea Megastore

1.3

Based on 122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 20th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where is the customer service????? Ordered over week ago, no tracking available( stated when I ordered items 3-5 days) No reply emailed several times.”

Helpful Report

Posted 4 years ago

“Don’t ever buy from Chelsea Megastore. Once they have your money they don’t care about your actual order. Customer Service constantly lie, then call you a liar. It is absolutely disgusting the way they treat there customers. They ignore emails you send and don’t stick to there own time frames that are clearly outlined on their website. All they say is ‘Sorry’”

Helpful Report

Posted 4 years ago

“do NOT order in this store. I ordered by express, an additional charge of 16 euros, and have been waiting for my delivery for 14 days. the order is not even processed. "picking" since 14 days customer service replies with a pre-prepared mail after 3 days .... no information about my order. I have spent over € 170 and expect my order to be delivered on time. I have now canceled my order by email, and here too, no response from customer service unbelievable how you deal with your fans!”

Helpful Report

Posted 4 years ago

“I think one(1) star is to generous. Absolutely dreadful and shocking treatment of customers. Ordered July 29th and still no trace of delivery. Just bevakar one single item is out of stock, and they cannot tell when it will be in stock again. Therefore I’m stuck with replicas, jacket for my kid and other thing at This company. And my money of course. Because don’t expect that they answer your E-mails. It hurts that you cannot buy from your own club, instead orderingång from extern suppliers. Terrible customer service 1-.”

Helpful Report

Posted 4 years ago

“They are the absolute worst! I regret buying a jersey for my husband from Chelsea Megastore. Once you place an order you are stuck! There are no options to edit or cancel your order. Customer service is just poor overall”

Helpful Report

Posted 4 years ago

“I would urge all Chelsea fans to purchase directly from Nike. Just cost me €9.20 to return a shirt which was too small. Disgraceful policy to charge for returns. I have had problems before with purchases which got lost in transit, but this takes the biscuit.”

Helpful Report

Posted 4 years ago

“Charged twice..no response...will never order again”

Helpful Report

Posted 4 years ago

“bad shopping experiences and will never order again . Have paid and purchase 4 items since from Dec last year . on Jan , no info and check them , replied me 2 items are out of stock and parcel on hold without any advise. Then bal 2 PCs are send as adviced on Jan and now is June that in 5 months after and I still haven't recieve it . Asked for refund and cs no reply and just need me to check fm my post office in hk but without providing me any tracking no. and how to check it ?”

Helpful Report

Posted 4 years ago

“WARNING ⚠️ PLEASE TAKE NOTE, To put it simply, don’t bother ordering from the Chelsea store online. No reply’s to your emails, No customer service support, No possible way to return unwanted items. BUY the goods from Nike direct online or wait until lockdown finishes to buy from licensed shop retailers directly. SHAME on Chelsea for mugging off their own fans. 🙁”

Helpful Report

Posted 5 years ago

“I ordered the hoodie for my bf by international shipping on 30d of November. I hoped that I would receive it by end of December to give it as a gift for bf. but unfortunately I didn’t received it . I wrote so many times customer service but they didn’t reply me then I called and after call they finally replied me back . it was already 2d January. Then We agreed and I chose full refund and They made it”

Helpful Report

Posted 5 years ago

“Ordered a Christmas gift for my boyfriend in November 2019 (intl. delivery) -- it's January 2020 now and the parcel still has not arrived. After 3 very slow email exchanges, they offered to resend the order and asked for a confirmation of my shipping address, and when I provided it, they proceeded to tell me they were out of stock. I've now waited a month and a half only to need to go buy another extremely belated gift. My boyfriend studies overseas and only comes back to visit twice a year. Christmas is a precious time for us. I am so utterly disappointed in the service. PLEASE save yourself the trouble, DON'T order from the megastore.”

Helpful Report

Posted 5 years ago

“Definitely do not use this site. Sent wrong size. Customer service no help whatsoever. Had to send kit back at our own expense. Young fan missed his Xmas kit.”

Helpful Report

Posted 5 years ago

“Would give 0 if I could. Lost order, terrible customer service, money taken, no updates on whereabouts. Would have been better off ordering from ANYWHERE but here. False advertising on website, paid extra for delivery to be by a certain date and they happily took my money and weeks later, item still not delivered! Customer service advisor (apparently a “supervisor”) was very rude and spoke over me, didn’t listen to anything I was saying and was implying it was my fault the order was lost because I never ordered from them before?? Then had the cheek to say he “doesn’t get paid enough to deal with this and will drop the call right now” because he «couldn’t be a**ed dealing with it». I’ve worked customer service roles before, I get they’re not great, but if you hate it that much get yourself skilled up like an ambitious human does so you can move on, don’t take it out on your customers - attitude is ridiculous, way to show people you might actually belong at the bottom of the food chain - no wonder this company is quickly building such a bad rep. Wouldn’t employ this waste of space anytime soon and I hope this store takes a good look at who they employ! Either way, weeks later - still no order, had to raise a claim with my bank in hopes of getting my money back as their customer service threatened me with not getting anything at all because it was apparently my request to put in a complaint that’s going to stop everything?? Such a shame as I was ordering this as a gift as well and now the time has passed so I’ve had to tell the person I arranged this surprise for which kind of ruined the fun of it all, that’s something you can deal with but the attitude of the rude person on the phone is what’s upset me most of all. Never going to order from here again. I hope they actually do issue me with a refund otherwise I’ve paid a significant amount of money for nothing.”

Helpful Report

Posted 5 years ago

“Ordered a Cup Printing jersey with the Europa League Champion badge. It turned out sending me a premier league printing with the European badge!!! This is ridiculous!!! Sent over 10 emails, waited more than 7 days for customer services to promise me for a correct replacement. Pathetically received an exact same faulty jersey!!!! NEVER BUY STUFF FROM CHELSEA MEGASTORE!!!!!”

Helpful Report

Posted 5 years ago

“Please if you ever want Chelsea gear do not, i repeat DO NOT order from the Chelsea megastore. They provide a disgraceful quality of customer service. They took an extra 8 days to ship my parcel. After 5 emails they never responded to i was forced to make a long distance call and they offered no explanation as to why but will try to ship it on the next day. When it finally did ship the next day i received the email notification that it would arrive 3-5 days. On day 7 i again call and they tell me it will now take 16 days to arrive. A truly pathetic excuse for customer service. Save your time and money and order someplace else”

Helpful Report

Posted 5 years ago

“Extremely poor customer services. Purchased 2 items but had to return both items packaged together in one parcel. Posted...signed for delivery. Only received refund for 1 item. 5 weeks on still no refund for other item despite promises from customer services that this will be dealt with. Now have PayPal dealing with this issue. Hoping they will resolve this. Never ever use this website again. Awful experience”

Helpful Report

Posted 5 years ago

“Recently, goal.com published an article referencing a return policy and discount for this season’s jerseys (see my attached photo below). When I contacted customer service, over the course of 3 emails, I was informed they would not be honoring this policy. I informed them this was false advertising and I would take my business elsewhere. To which they did not reply. Furthermore, I attempted to order a jersey 2 years ago. After 2 weeks I had not revived a tracking number or proof of shipping. When I emailed customer service I was informed the order had not been processed or shipped yet. I cancelled my order and should have known better to attempt to order from this website again. Save yourself the trouble and do not order from this website.”

Helpful Report

Posted 5 years ago

“Ordered on 20 July - still waiting a month later. Sent an email last week and still no follow up from the store. I wish I had read the reviews before ordering.....It is amazing how many places manage to get it so right - I have never had an issue ordering online before and in fact generally pleasantly surprised that they have delivered beyond expectations (eg Boden; Next). How can this store be so bad? L. Australia”

Helpful Report

Posted 5 years ago

“Shocking customer service... 4 emails sent 0 replies... Multiple phone calls 0 returned calls... All the staff lie and say you will get a reply or a phone call and it never happens... All they do is string you along long enough to get your money and then say you can’t get a refund... Richard decided it would be funny to laugh and me, shout over me and call me mate during the whole phone call conversation with him... I was furious when I got off the phone.”

Helpful Report

Posted 5 years ago

“I ordered the away kit for my son as soon as Chelsea Megastore showed it as being available and in stock. After approximately 2 weeks I still didn’t receive my order. I called and was told it hadn’t been despatched as the socks weren’t in stock. I asked them to send the kit. I then received the kit but still no socks and they are not responding to my emails! My sons friends all got their kits including socks within a couple of days of ordering them despite ordering them 2 weeks after I ordered my child’s kit. They all ordered from the Nike store! Where the customer service appears to be much better! I will have to contact my credit card company to recover the money Chelsea Megastore have stolen from me. I will warn all my sons football club friends parents not to shop with you. Do you check the reviews you have online! About time you sorted out the bad service!”

Helpful Report

Posted 5 years ago

Chelsea Megastore is rated 1.3 based on 122 reviews