Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Chemical Planet Reviews

4.7 Rating 1,225 Reviews

93 %

of reviewers recommend Chemical Planet

Company Reviews

Product Reviews

4.7

Based on 1,225 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Chemical Planet:

Market leader Research Chemistry UK is BACK as Chemical Planet

Currently the most progressive research chemical supply company, we are striving to become Number 1 In the research chemical field once again. Having been involved in the research chemical industry since 2010 as Research Chemistry UK we have researched and refined our suppliers and our chemicals. We have listened to huge amounts of customer feedback, and are now confident enough to guarantee that you will only ever receive the finest service and products available.

Visit Website

Email:

supportdesk@teebaytrading.eu

Location:

Unit 42
3602AR

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good quality, however i'm not sure if every blotter i ordered has the same % of substance”

Posted 2 years ago

Hi there, Thank you for your feedback! it helps us to become a better place for researchers all over the world :) We'd like to ensure you, that all of our blotters have the same potency and come with 98% purity from the most reliable and respective manufacturers. If you have any questions regarding our products - please, contact us via info@chemicalplanet.net. Our product specialist will be happy to advise you! Best regards, Chemical Planet Customer Support Team

Posted 2 years ago

“As always, impeccable service, but unfortunately this time I waited a bit for the delivery. Thanks to your chemical team. See you”

Posted 2 years ago

Hi Gilles, Thanks for your kind feedback! We appreciate it! We're sorry that you faced a delay with delivery. Standard Airmail typically takes 1-4 weeks, but sometimes it may take longer. We had to put a warning note on our website for our clients that possible delays might occur. Therefore we highly recommend selecting trackable and faster shipping methods like DPD. Feel free to check more details on our delivery page. Hope you won't face any delays with your further orders :) Best Regards, Chemical Planet Customer Support Team

Posted 2 years ago

“there was some mistakes in the order, but everything is cool with it.”

Posted 2 years ago

Hi Duarte, Thank you for your feedback! We appreciate it! We're sorry that you faced any inconvenience with your order. We'd like to resolve it for you without further delays. Our team would like to leave you completely satisfied! We have contacted you via e-mail and looking forward to hear back from you :) Best Regards, Chemical Planet Customer Support Team

Posted 2 years ago

“Although a minor hiccup occurred that was swiftly solved by always alert and fast reacting CS. The ordering , packing and delivery went spotless. The service a customer enjoys is second to none”

Posted 2 years ago

“Good products good service thanks”

Posted 2 years ago

“good communication, good quality products and fast shipping. I am currently satisfied”

Posted 2 years ago

“The delivering became slowly”

Posted 2 years ago

“Overall a good service just a little be more attention on customer care!!”

Posted 2 years ago

“Best RC store”

Posted 2 years ago

“Good CHEMICALS”

Posted 2 years ago

“A good service but I was a trouble with the tracking of my order. Without that it was perfect”

Posted 2 years ago

Hi Mael, Thank you so much for your Feedback! We highly appreciate your initiative in reaching out to us regarding this matter. It helps us to become a better place for researchers all over the world. Every day we work very hard on our warehouse operations in our infinite striving to become the best company for our clients! Kindly note that tracking numbers usually take up to 24-48 hours to become activated by the carrier's tracking system.

Posted 2 years ago

“order: quite difficult to place the first order on web site delivery: good and fast price: a bit too hight packaging: to improve, the esternal box in paper was not resistent to the rain quality: not tested jet”

Posted 2 years ago

Hi there, Thank you so much for your Feedback! We highly appreciate your initiative in reaching out to us regarding this matter. It helps us to become a better place for researchers all over the world. We are very sorry to hear that you faced any issues while placing your first order. We would highly appreciate if you could get in touch with us through e-Mail or chat with more details. We already e-mailed you and looking forward to your reply :)

Posted 2 years ago

“Very polite friendly delivery driver (even gave my dog a doggie treat). Updates were a little slow, sometimes 3 days without updates but in general very happy with service. Van driver could not of been any nicer 😁”

Posted 2 years ago

Hi Siobhan, Thank you so much for your Feedback! We highly appreciate your initiative in reaching out to us regarding this matter. it helps us to become a better place for researchers all over the world Every day we work very hard on our website operations and shipping methods improvement in our infinite striving to become the best company for our clients! Please accept our apologies on behalf of the DPD for the delay that occurred. We wish we could speed up the delivery process, however, we regret to inform you that it's not under our control. There are a lot of factors affecting the delivery timeframe, such as sorting centers maintenance, warehouse overloading, and the current pandemic situation that may cause a delay, so their tracking system does not always provide the recent updates instantly. We hope you will have only the best experience from this carrier next time! If you have any questions or concerns - kindly e-mail us or contact our chat support agent, and we'll be happy to help you!

Posted 2 years ago

“Long delays, but good quality of produkts.”

Posted 2 years ago

“Some orders never arrived. But online support has been very attentive and has done its best to satisfy me. Frankly, I doubted at one point their honesty, but I must say that they were very professional. Thanks”

Posted 2 years ago

“Delivery to Greece, really good products. I would prefer the old good UPS delivery option than DPD.”

Posted 2 years ago

“responsibole good quality ...the only reason wich i dodnt give the 5 star is the delivery -courrier options ....”

Posted 2 years ago

“Quick delivery.Efficient stuff.”

Posted 2 years ago

“Rapide et efficace ! Ça n'est pas le prix le plus bas mais le service est présent. Je n'ai jamais été déçu des produits en plus.”

Posted 2 years ago

“Customer service was very helpful. I only received part of my order so I emailed to ask what happened. After sending a photo of the delivered items they shipped the item I did not receive. Only thing that could be improved is the response time, it took a day or two each time for my message to be answered.”

Posted 2 years ago

«
1
...
2
3
4
5
6
»

Chemical Planet is rated 4.7 based on 1,225 reviews