“Hello Jeff and ChessUp Team,
I love my ChessUp! I know I have asked way too many questions, but you have answered all of them promptly and efficiently, and I am grateful for that! I think with future updates it will be unmatched in the world of electronic chess computers.
It is my humble opinion from extensive research that your only competition at the moment is the Chessnut Air. It has some features that are currently lacking in ChessUp, i.e. position set up, pgn export, analysis of games, chess 960, and piece recognition. Now I know your team is actively engaged in updating the ChessUp app with these improvements except for piece recognition. I don't think you can do anything about that, and that's alright. But, in order to stay ahead of the competition, updating as quickly as possible is paramount to increase sales with the holidays just around the corner.
However, there are features that are present in ChessUp that don't exist in Chessnut Air. Most notably, the assistance given by the lighting up of the moves. Also, ChessUp will be prove to be a great learning tool by the learn function found in the app. I'm sure the GMs are providing inciteful instruction for that.
I had not heard of ChessUp before and it was by accident I came across it from a YouTube video. And, if I may be so bold as to suggest, to get your brand out there in a huge way, I recommend a wonderful third party retailer in Chesshouse.com. I have used them in the past and think they are a marvelous company.
I have played chess for around 50 years, bought computer chess sets when they were terrible in the 1970s. They have fortunately evolved to where they are today, thank goodness!
I purchased a Square Off Pro before I heard of ChessUp. Sadly, it became defective 4 months after the purchase. Fortunately, I bought it from Chesshouse.com and they gave me a store credit. I am confident I won't have the same issue with ChessUp.
I sincerely believe in your company. I want you not only to survive but thrive. I humbly offer these comments as possible considerations for your review. I have been around chess for many years and I believe I have a little knowledge and expertise in this area.
I truly wish you the very best and continued success in what I think could quite possibly be the finest chess computer we will see! Sorry, this wasn't too short. Best regards, Jim Karras”
“The Bryght Labs team has put together the best chess board on the market today. Their customer service is second to none, and the communication the team displays to the Chessup community on a daily basis is fantastic. The team at Bryght Labs has been open and transparent every step of the process with their Chessup board from kickstart to getting their product in the hands of their customers. They have earned a life time customer from me, and I’m excited to see what the future brings for their company. Cheers, Bryght Labs! and thank you for a wonderful product.”
“I love the board and pieces!!!! I think that the software is a good start and I know that you are working to improve it and get the bugs out asap. I’ve never played chess otb having learned online, and I love the physical aspect that your product allows. Keep up the development!”
“The ChessUp board from Bryght Labs is beautiful, intuitive to use, and incredibly helpful for teaching Chess. My students love the varying levels of support that it offers. The built-in AI is as powerful as most of us on the team could need, but the option to integrate with the app to access additional features and review our games makes this one of the best tools for learning and playing Chess out there. So happy with this product!”
“I love the board and how responsive it is. However, I am hoping that the app will have additional features, including the ability to choose an opponent, a pop up mentioning that an opponent has resigned or disconnected, and the ability to see the rating level of an opponent. I would also love the ability to set up a custom position on the board and have the app recognize it for the purpose of puzzle solving.”
“Bryght Labs has gone above and beyond by creating a chess board that makes the game exciting for all ages. Our daughters (11 &14) have even joined the chess club at their respective schools! The only complaint about the product itself has been that the sensors for the placement of the pieces have been finicky at times. Otherwise, great job on such an innovative project!”
“Really great communication. I was able to give some input from my very new chess player perspective and it felt like they really listened and were interested in what I had to say. Much appreciated.”
“I"m very pleased with my experience pre-ordering a ChessUp board. The company did a great job providing updates and setting expectations. They put quality first throughout the build process instead of rushing to market with an inferior product.
I got and love my board. More importantly, the ChessUp team has made itself available through its community forum to answer questions and help resolve technical issues. I couldn't be happier.
I'll echo the sentiment shared by others... It has brought me so much joy to sit with my six y/o son and play with him. The light-up board and assistance make it fun for him. He asks to play over and over again. You can't put a price on quality time with the kids. Thanks, ChessUp!”
“Grandkiddos enjoy playing on this board with assistance. I'm impressed with the work Tatev has been doing to build educational content (lessons) that make use of the board. Work continues on the apps in general and I can see the potential there. All in all, well worth the wait.”
