“Exceptionally poor customer service. Delivery timescales very poor, bad communications. I tried to cancel my order due to long delay but GVP made things very difficult and refused to collect chicken feed. Overall a very unpleasant experience. I will never place another order with Green Valley Poultry.”
We are aware that the delivery time was longer than the customer wanted although it was the service they chose and paid for.
The order was placed on the afternoon of Thursday, 3rd March. Delivery option was the cheaper, non urgent service. We expect this to arrive within 8 working days but typically is 3-5 days. We also have a slightly more expensive service that would normally arrive in 1-3 days. 5 working days would be delivery on the 11th. The order was processed and despatched early in the week. On the 9th you contacted us saying "I URGENTLY need this order as I collect my Hens on Friday." We have no way to change the speed of delivery once processed. Had you not chosen the no urgent delivery it may have arrived earlier. The first part of the order did arrive on the 9th, the bags of feed arrived on the 11th. This is the timescale we expected throughout as heavy items like feed can't be handled automatically so sometimes take a little longer to arrive. On the 10th you asked to cancel the order. We said you could at your expense with the exception of the feed as it is a consumable and non returnable. We are not difficult about this - it is stated in the returns policy.
“It's Well made, easy to use, does exactly what it said it would. I Had been looking for a while for quality door opening system, I'm well pleased with my purchase and so are my chooks.”
“Quick delivery and items exactly as described.
One think that could help is free postage over £30 or offer free delivery on your next order as since purchasing I have found a cheaper price. Not for the product but if you take into account the postage cost they are cheaper.”
“The heated disk that goes under our tall Eltex drinker is very good, this winter has been vey mild with minus 8 being the lowest. What happens if we have -23 degrees as we have in the past we will have to wait and see.”
“Appalling. Payment was taken in February 2016 for my order but I never received my large order of various items. Instead I received one item which I had not ordered. I emailed several times to ask for my correct order and to arrange for collection of wrong item, I had one reply but nothing further. I never received the goods that I paid for. Will never use this company again. This review is dated 5th April 2016.”
“I ordered two plastic poultry feeders online but when they arrived I was unable to attach the top to the bottom sections as the fit was too tight.
I rang Green Valley Poultry Supplies and explained the problem and they sent two replacement top sections the very next day which fitted perfectly - no questions asked, and I didn't even have to send back the faulty sections.
EXCELLENT SERVICE.”
“I ordered three items from Green Valley Poultry Supplies several months ago. I only received two of these items and I was charged for all three. I have sent several emails and left several voice messages regarding the matter. Nobody has got back to me regarding the delivery or a refund. I will not be using them again.”
