“I spent £150 with this company. One item was missing. The parcel had only one piece of tape across the fold and a hole at one end. I wrote on the delivery slip that the parcel was damaged. I have notified this company 3 times regarding the missing item (worth £7) there has been no reply other than an automated reply saying that it reviewed by support staff. Luckily for me an expensive piece of equipment was in the package.
I would definitely not buy from this company again. I cannot believe that the company did not reply.”
“Just an update on my previous post... Its rapidly approaching THREE MONTHS since I placed my order. I've heard nothing since my initial order confirmation email. Unable to get any response from customer services. Ridiculous.”
“Ordered an item on 20.12.16. Sent 5 emails chasing it. Called the phone number which now goes dead. This is an appalling business with no customer service...do not buy anything from them!”
“Into my 3rd week of waiting for my delivery. I've sent three requests for information and made contact via Twitter but had no response. Website shows items are in stock. Very, very frustrating. Won't be using you again if you can't find the time to either send my order or respond to my enquiries. Poor, poor, poor.”
“I have waited 8 weeks for an a 5 kg Cage mounted Grey Plastic chicken feeder 3083 ordered on 2nd October. It's now 29th November. Numerous emails and I have not received anything back from you. Why? The Chicken Guard AST Extreme door opener arrived after a month, and it is brilliant but why no answers to my emails on that one too. You must receive them because I reply to you on your confirmation of order email, as well as separately to your helpdesk@chicken-house.co.uk address. Please let me know what is going on.”
“Bought an automatic chicken door, returned tem in the requested way, perfect condition, waiting over a month for refund, no response from repeated emails and phone calls, no refund and no product.”
“Order placed on 22 July 2016.. confirmation and monies taken from my account ... very quick
Courier never received my parcel from Green Valley Products ....... still waiting
Have asked for refund - non existent
Now claiming back through the Court. Awful company to deal with ... do not return calls, do not reply to emails. Wish I had read other reviews on this dreadful company before I had placed my order.”
“What went right is a better question, and it would be quicker to answer. Not much. Disgusting customer service. No reply to any emails asking for delivery updates. Countless calls made and no-one ever answered so had to leave messages and only 1 call back over a 2 week period having rung every day to try and find out where our coop was. It was delivered out of the blue with no advance warning, by a delivery driver who can only be described as rude. Product itself is acceptable, save for the fact that not enough wood for frame was supplied and the assembly instructions appear to have been written by a 3 year old. DO NOT ORDER A COOP FROM THIS COMPANY”
Sorry you had a problem. We did send you a reply to your query about when the coop would be delivered. Our offices isn't manned but there is an answer service . Normally the delivery company will give the customer a call once it's in the local depot to arrange a suitable time and get final directions. I'm sorry you found him rude. We weren't aware of any shortages so had no opportunity to rectify this. The assembly instructions as very basic as they covers the basic assembly points but are applicable to both houses and runs of all sizes. The assembly is easy but slightly time consuming and requires a small amount of DIY skill as advised on the website. We also offer an assembly service if you prefer.
“Some of the parts did not arrive, no response to e-mails to customer service, no answer to phone calls...terrible service and I will not be buying from this company again.”
“I ordered a drinker for my hens on 29th June. Unfortunately I was sent a feeder by mistake which I really didn't need. I have contacted Green Valley Poultry via their online helpdesk 3 times and have left 2 phone messages but I've had no response to date. I've had to buy a drinker from elsewhere and just want my money back. I'm extremely disappointed by the lack of service.”
“I had a problem with the treadle feeder I purchased from this company. I called once and left a voicemail I also sent two e-mails and I heard nothing from them. I won't be using them again.”
“Firstly I didn't receive my order. I tried to track it, sent emails with no reply, after waiting for an answer for 2 or 3 weeks I said I would ask via Twitter as I wasn't sure they received my email. Got a response, goods damaged in transit another order would be sent, not even an apology for the delay in replying.... After another 3 weeks and another email or two I was eventually told they didn't have stock, again no apology, I cancelled everything and got a refund. Was very disappointed. I used Wells Poultry before and was very pleased. I don't ever intend on using Green Valley again and have obviously stopped recommending them.”
“My chickens food arrived and there was water inside the plastic wrapper,meaning my chickens feed was unusable.failed to respond to any of my emails.avoid”
“It is impossible to contact anyone from this company!! I am trying to get a response for a damaged part that need to be exchanged but despite email and telephone attempts get no response.
This is not at all satisfactory and I hope someone from the company will respond or even pick up the phone so that I can discuss what to do next.”
“I had to return an item which had turned out to be unsuitable. On March 9th I received an email saying the package had arrived and my refund would be processed "in the next few days". More than a month later I am still waiting.
These people do not answer the phone, do not respond to messages, and do not reply to emails. For all I know, they may have ceased trading.”
“Item ordered on 21st March & we were informed that it had been despatched on 22nd March with an anticipated delivery time of 5 - 8 days. Whilst we expected this to be slightly affected by Easter holiday, we are still waiting for it 16 days later & 'help desk' insist that nothing can be done until Royal Mail return the parcel to them as undeliverable.”
Thank you for your review however your comments are incorrect. We've suggested that you check with your local Royal Mail delivery office as it is most likely waiting there for you to collect. You have not told us the outcome of this. If not then the parcel will be returned to us. Once the parcel is returned to us we will see the details written on it telling us the reason it hasn't been delivered. This will either be due to incorrect address or not collected.
