“I have been trying to reach this company for a while now but all my emails go unanswered,
I bought a chicken guard electric door opener which has stopped working after 4 months and two 30 litre drinkers which just keep emptying when you fill them I tried replacing the rubbers but still not working.
I wouldn't recommend anyone buying from this company as there is no after sales service.”
orders placed on the non urgent service are normally delivered within 8 working days from receiving the order. You should receive it today or tomorrow. We have already apologised for the slightly long than normal despatch time as we were waiting for an item to arrive.
“I ordered 2 items. The first arrived in good time but I have yet to receive the rest of my order and receive any email explaining what the delay is and when I might expect it.”
“After sales customer service is dreadful. It is impossible to speak to anyone. The only form of contact is via an email contact address. The first time I made contact after receipt of an order, because I wanted to find out how to return something, it took a week to receive a reply. The second time I contacted them to ask when I would receive a refund for the returned item..... well, I'm still waiting for a reply to that, plus the follow up email I sent. I won't use them again.”
It is correct that we don't have a manned phoneline. Your emails were answered and the refund has been processed. Please check your bank account and if it's not there contact your card provider.
“Long delay in receiving part of the order with no explanation, phone never answered, phone messages never returned, emails never answered. Probably the worst customer service I can remember. The remaining items turned up just in time before the transaction was going to be reported as fraud.”
“I ordered three items from Green Valley Poultry Supplies several months ago. I only received two of these items and I was charged for all three. I have sent several emails and left several voice messages regarding the matter. Nobody has got back to me regarding the delivery or a refund. I will not be using them again.”
“Still awaiting for an order to be delivered that was returned to you over the Xmas period. I have left 2 messages and also sent an email and had no reply.”
We have replied to your email and in turn you have replied to our reply - maybe there is more than one person there replying to your emails. As you are aware, you ordered some bags of chicken feed to be delivered but when the carriers attempted delivery they found you were closed. As there was no attempt to collect the order or arrange a re-delivery it was returned to us.
“Unfortunately I have had to leave a poor review as I have been unable to get any response from the company. I have repeatedly e mailed, telephoned and left messages. I ordered a chicken feeder which arrived very quickly, however there were some parts missing- I have had no response when asking for these parts to be supplied. Disappointing after an initially good sales transaction.”
“The boxes arrived promptly, but not the colour ordered, I called and left a message on the companies answer machine, to tell them of the mistake, they have not contacted me back. Poor customer service, I am afraid.”
“Item arrived poorly packaged. Delivery box very damaged and items inside were really scratched. Also there were no labels on a couple of the items, which had labels on in the store page picture.
Delivery driver from ukmail.com was very rude, he didn't even offer help to carry heavy package inside.
My overall experience from my purchase with this vendor has been rather poor. I doubt I will order from them again in the future.”
I'm sorry your found this poor although i'm not sure which items were shown with labels - the order was for a 5 kg feeder,some mite powder and a tub of insects. the insects and mite powder had labels on them and the feeder is unlabeled. The total weight would have been around 2 kg so not particularly heavy. The drivers aren't normally allowed into people's houses.
