“Ordered red mite powder and lice powder for chickens who already had lice/mites. Delivery was supposed to be within a week but the products didn't arrive. I sent 2 emails and left messages on their answerphone, but no one ever got back to me. Over 5 weeks later the products arrived. By that time I'd bought alternative products from Amazon and had been using them for 3 weeks.
VERY VERY SHODDY CUSTOMER SERVICE. I will be warning all of my poultry-keeping friends to avoid using this company.”
“Bought an automatic chicken door, returned tem in the requested way, perfect condition, waiting over a month for refund, no response from repeated emails and phone calls, no refund and no product.”
“Order placed on 22 July 2016.. confirmation and monies taken from my account ... very quick
Courier never received my parcel from Green Valley Products ....... still waiting
Have asked for refund - non existent
Now claiming back through the Court. Awful company to deal with ... do not return calls, do not reply to emails. Wish I had read other reviews on this dreadful company before I had placed my order.”
“Firstly I didn't receive my order. I tried to track it, sent emails with no reply, after waiting for an answer for 2 or 3 weeks I said I would ask via Twitter as I wasn't sure they received my email. Got a response, goods damaged in transit another order would be sent, not even an apology for the delay in replying.... After another 3 weeks and another email or two I was eventually told they didn't have stock, again no apology, I cancelled everything and got a refund. Was very disappointed. I used Wells Poultry before and was very pleased. I don't ever intend on using Green Valley again and have obviously stopped recommending them.”
“Very pleased with ,automatic opener have only used it on timed opening and shutting so far,but works well and on time . Will use it on light setting as days get longer.would recommend it ,”
“Feeling ticked off. Ordered 2 heat lamp bulbs which came really quickly - great - until one blew after just 6 days use. Have spent 3 weeks trying to get hold of them, e-mailed, phoned, left messages, even posted on their facebook page - they seem to have dropped of the face of the earth. Their customer service is terrible - I'm just glad it was a £5 bulb and nothing too expensive”
“Well over one month ago I ordered some products against red mites. I received the goods in damaged condition and until today I still did not receive a new undamaged order.
Emails have not been replied concerning this issue. I'm left in the dark here. Will I ever receive any of the ordered? I certainly hope so otherwise this was an expensive learning experience never to order there again.
Customer service? No service at all!!!”
