Chilton Furniture Reviews

Name: Chilton Furniture
Address: 410 Payne Road, Scarborough
Rating: 4.87

4.9 Rating 897 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 897 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

866.883.3366

Email:

contact@chiltons.com

Location:

410 Payne Road
Scarborough
04074

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Chilton Furniture 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not happy with how fragile the assembly of the bed is. The rail latches on the headboard and footboard so quickly come apart during assembly that I'm afraid the bed will not be sturdy. Honestly, the bed needs some bolt hardware for a more sturdy construction. I've been trying for an hour to put my new bed together and every time I go to assemble an opposite corner, the bed falls apart. I'm regretting my purchase already having spent a lot of money on a solid wood king bed. Our other queen beds from Ethan Allen and Stickley are substantially better constructed for similar investments.”

Helpful Report

Posted 1 year ago

We are so sorry about the experience you had with our outsourced delivery service. We are glad we were able to provide guidance on how to properly assemble and secure the bed, and that you are enjoying it! Thank you for giving us the opportunity to make it right, and please don't hesitate to reach out if there is ever anything we can do for you! Warmest wishes, The team at Chilton Furniture Co.

Posted 1 year ago

“We bought a recliner and waited 3 months to get it. Then when it arrived there was a defect in it. We were told there was another chair just like it that came in at the same time and that the company would swap out the chairs. When the new chair was delivered to swap out, we found out it wasn’t a new chair, it was the one off the floor, and it had scratches in the wood base. So much for the “new chair “.”

Helpful Report

Posted 2 years ago

Valued Customer, We are sorry to hear about your experience. Chilton would not offer a customer a floor model without first disclosing this to the customer. We have gone back two years in our system and have no records of a recliner being exchanged, and your email address is also not in our system. We are wondering if you have confused us with another company? We have tried emailing you at the Yahoo email listed but have not heard back. If you see this reply, please email us at owners@chiltons.com - if your piece is from Chilton and arrived damaged, we will let you hold onto that piece while we order you a new one. Again - we are sorry for your frustration. If this is a Chilton issue, please let us know so we can resolve it for you. Sincerely, The Team at Chilton Furniture

Posted 2 years ago

“Overpriced, poorly made....I purchased a desk. I waited 10 weeks. The main drawer broke, They sent techs who did a poor repair job. The writing surfaces have warped and cannot be used......trying to get a full refund.”

Helpful Report

Posted 2 years ago

Thank you for sharing your concerns, and we are truly sorry that you've had such a terrible time with this desk. Per our conversation, this desk has had some production issues surface recently, we have pulled it from our website and have assigned it to a new builder who is in the process of redesigning it so that we can offer a better quality product in the future. I am glad that we will be able to replace your desk for you. Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“Currently we have been waiting over three months for a cabinet front which then arrived at your store not made to spec. Getting a expedient response with a solution seems to be a problem. I will not in the future be able to recommend your products to our friends and contractors.We have called multiple times with a response of "we will get back to you" which has yet to happen. I am not sure why you would even ask about the mirror when you should be aware of all the negligence that has been surrounding our cabinet front.”

Helpful Report

Posted 5 years ago

David and Amy, We are aware of and very sorry about your frustrating experience thus far with your Chilton order. As you know, our builder accidentally built a full chimney cabinet rather than just building the cabinet face, which you had requested as a custom order. To make matters worse, the maker of that cabinet happens to be our builder who is the most backed up right now owing to strong interest in our Shaker collection. We understand how frustrating it is for a custom order to come in incorrectly after you have already been waiting a while. Our builder is putting in a rush on your re-do and we will be following up with you with more details today. Thank you and sorry again for your frustrating experience to date--we will do our best to make it right. Sincerely, Jen Levin Co-Owner, Chilton Furniture Co. jen@chiltons.com

Posted 5 years ago

Chilton Furniture is rated 4.9 based on 897 reviews