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Chilton Furniture Reviews

4.9 Rating 897 Reviews

97 %

of reviewers recommend Chilton Furniture

Company Reviews

Product Reviews

4.9

Based on 897 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

866.883.3366

Email:

contact@chiltons.com

Location:

410 Payne Road
Scarborough
04074

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Chilton Furniture 5 star review on 18th April 2024

Chilton Furniture 5 star review on 18th April 2024

Chilton Furniture 5 star review on 10th April 2024

Chilton Furniture 5 star review on 29th February 2024

Chilton Furniture 5 star review on 8th January 2024

Chilton Furniture 4 star review on 4th January 2024

Chilton Furniture 5 star review on 10th August 2023

68

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love our new Metro Chairs that we bought from the Clearance Barn. Sad that this style is discontinued but we did get a discount which was lovely. Customer service was excellent. I wish the warranty applied to Clearance Barn purchases but hopefully these chairs will give us many years of happy dining.”

Chilton Furniture 4 star review on 4th January 2024

Posted 3 months ago

“My order review rating is 4 1/2 stars. I couldn't give 5 stars because I was disappointed with an indented surface flaw on the wood they chose for the table's surface. You would think that the entire surface would be inspected to be smooth on a build order. Reflected light makes the indention noticeable. The Shaker Huntboard, and the six spindle chairs were flawless. The delivery and setup person was very efficient and professional. It could have been a perfect 5-Star rating.”

Chilton Furniture 4 star review on 10th March 2023

Posted 1 year ago

Thank you for taking the time to share your feedback, we really appreciate it! We appreciate your willingness to communicate with us about this grain pattern and are glad that you are happy with your furniture! We know these pieces will serve you well for many years to come! If there is ever anything we can do for you, please don't hesitate to reach out! Warmest wishes, The team at Chilton Furniture Co.

Posted 1 year ago

“The furniture is great but the delivery charge was not. $395.00 for 1 chair is not reasonable.”

Posted 1 year ago

We're so glad to hear that you're enjoying your new chair! While we certainly understand that the delivery cost can seem high, we wanted to highlight a few details about it. It's a white glove service, which includes bringing the furniture inside and setting it up. Importantly, delivery prices are a flat rate for an unlimited quantity of furniture, which offers a considerable value for larger orders.. We have tried more cost conscious common carrier methods in the past and found that more often than not, the furniture was damaged in transit. We strive to keep the quality of our delivery as high as the quality of our furniture, and we hope that this helps shed some light on where that cost comes from. We are grateful for your business, and please don't hesitate to reach out if there is ever anything we can do for you! Warmest wishes, The team at Chilton Furniture Co.

Posted 1 year ago

“Excellent service. Chairs in perfect condition although in my opinion, each should be wrapped considering the expenditure…”

Posted 1 year ago

“Store personnel were helping. Shipping slow.”

Posted 1 year ago

“Love the product! Count on it being top quality! At the store locations, I still would like seeing the sales staff away from the computer and chating about product with me....old school, I know, but hey!?”

Posted 1 year ago

“Material and workmanship top notch.Great service at the store on the phone and delivery.”

Posted 2 years ago

“Bought king size cherry platform bed. Love the wood selection and finish. Only complaint is what I consider the poor metal attachments linking the side rails to the head and foot boards. The attachment design is inferior and doesn’t allow for a secure linkage of the bed components. If this linkage was better you would most definitely have a 5 star rating.”

Posted 2 years ago

Hi John! Thank you for speaking with me about the construction of your bed, I'm glad to hear it feels secure. We are grateful for the feedback! Going forward, we are going to make sure we're offering assembly instructions for all beds that are picked up at a showroom. We are happy to hear that you are enjoying the new bed and look forward to seeing you again soon! If there is ever anything we can do for you, please don't hesitate to reach out! Warmest wishes, Eleanor Soule Head of Service Sales Associate Chilton Furniutre Co. eleanor@chiltons.com (207) 865-4308

Posted 2 years ago

“The Furniture is great. Delivered earlier than predicted Wanda Trip was delightfull The installation and delivery man was delightfull The "gentleman" ( term used loosely) who called in early January to say the furniture was complete and demand payment should never be allowed to have contact with the public. He has a very poor manner ..... If he had been my first contact with Chilton I would never have placed the order.”

Posted 2 years ago

Thank you so much for taking the time to share your feedback, we really appreciate it! We're glad that overall you've been happy with your experience and that you're enjoying your furniture, but we are sorry to hear about that interaction regarding payment. We are looking into this and will address it with our team to ensure a better experience in the future. If there is ever anything we can do for you, please don't hesitate to reach out! Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“It would be excellent except for the long delay between my ordering the chair and it being available for pickup. (2 months).”

Posted 2 years ago

“The furniture was excellent but the communication with us about its delivery was poor. Initially it was suppose to arrive at their warehouse in 10 days. It took almost 2 months before it arrived and only after we inquired about its status one month into the process did Chilton tell us that it was delayed.”

Posted 2 years ago

Hi Mark, Thank you for taking the time to share your feedback, we really appreciate it. We are sorry to hear that we dropped the ball on communication when your order became delayed. We have implemented a new process whereby we are checking the status of orders on a weekly basis to ensure we are able to better communicate any delays. We are glad to hear that you are enjoying your new furniture, and if there is ever anything we can do for you, please don't hesitate to let us know! Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“The bookcase is great. I was disappointed that the back panel was not perfect. I never thought to inspect the back side. I love the finish on the cherry wood. The bookcase will be beautiful as it ages and get that beautiful patina.”

Posted 2 years ago

Peter, Thank you so much for sharing your feedback! We are sorry to hear that the backing was less than perfect, and per our correspondence we will be happy to take care of that for you! If there is anything else we can do for you, please don't hesitate to reach out! Very best, The team at Chilton Furniture Co.

Posted 2 years ago

“The furniture is beautiful, and we are very happy with it. The delivery of the furniture into the house went perfectly. The order was ready many, many weeks later than originally quoted. While we understand COVID has made things extra complicated, nevertheless, this was frustrating for us. We would rather hear up-front "3 to 6 months", than "2 to 3 months" and have it take an additional 2 months. All in all, we are very happy with the end product, and would order from Chilton again. However, if timing was a critical factor in our decision-making process, honestly we would probably consider taking our business elsewhere.”

Posted 2 years ago

Robert, Thank you so much for taking the time to share your feedback, we really appreciate it! We can certainly understand how frustrating that lead time delay was. Our builders are doing their best despite supply shortages and staffing shortages, and we really appreciate your patience! We hope that you are enjoying your new pieces, and please don't hesitate to reach out to us if there is ever anything we can do for you! Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“Furniture excellent. Delivery time extremely long.”

Posted 2 years ago

Charlton, Thank you for taking the time to share your feedback. We are so glad to hear that you are pleased with your furniture. We apologize for the delayed build times, COVID has caused many supply shortages resulting in delays, and we thank you very much for your patience! If there is ever anything we can do for you, please don't hesitate to reach out! Warmest wishes, The team at Chilton Furniture Co.

Posted 2 years ago

“The stools are solid and just what we wanted. My only complaint is that they were covered in dust, which I’m not sure if it was from when they were made or from the transport. Otherwise, we are very happy with our purchase.”

Posted 2 years ago

“The delivery crew kept me appraised of their schedule, even arriving earlier than originally planned. They were professional, masked, installed my table efficiently and cleaned up after themselves. They were also helpful in explaining how the cherry wood will darken and recommended I install all the extension leaves initially to ensure they mature evenly.”

Posted 2 years ago

“Love our new Tappan chairs and love that they are made in NH”

Posted 2 years ago

“Door is not completely straight, but otherwise good quality”

Posted 3 years ago

“Excellent delivery services”

Posted 3 years ago

“Very nice furniture overall but doors on buffet needed considerable adjustment and one door appears a little warped. Doors could be a little tighter. Most recent bookcase also good but shelves do not fit as tightly as I believe they should although the books keep them level and in place.”

Posted 3 years ago

Olaf, We are very sorry to hear that your newest pieces are not living up to your expectations. As mentioned in the email we sent, we would like to work with you to make this right. Warmest regards, The team at Chilton Furniture

Posted 3 years ago

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Chilton Furniture is rated 4.9 based on 897 reviews