Chilton Furniture Reviews

Name: Chilton Furniture
Address: 100 Commercial Street, Portland, Maine
Rating: 4.88

4.9 Rating 995 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 995 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

207.883.3366

Email:

orders@chiltons.com

Location:

100 Commercial Street,
Portland
Maine
04101

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Chilton Furniture 5 star review on 24th April 2025

Barbara

Chilton Furniture 5 star review on 24th February 2025

Laurie

Chilton Furniture 5 star review on 18th April 2024

Dan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice furniture overall but doors on buffet needed considerable adjustment and one door appears a little warped. Doors could be a little tighter. Most recent bookcase also good but shelves do not fit as tightly as I believe they should although the books keep them level and in place.”

Helpful Report

Posted 4 years ago

Olaf, We are very sorry to hear that your newest pieces are not living up to your expectations. As mentioned in the email we sent, we would like to work with you to make this right. Warmest regards, The team at Chilton Furniture

Posted 4 years ago

“I am pleased that I went with Chilton Furniture. I went to the showroom because I was hesitant to buy without seeing the piece. It is beautiful. The delivery was great My only concern was that the bed did not have any "gliders" on the legs. (Scratchy floors) I would recommend Chilton”

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Posted 4 years ago

“Table is great, staff is friendly and helpful. I am very satisfied. The only reason it is a 4 star is because nobody called/emailed when the table came in and I had to call and ask if it was there.”

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Posted 4 years ago

“awesome furniture we love the bed and mattress we bought for our daughter.”

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Posted 4 years ago

“Furniture is gorgeous but one minor flaw… on 2 of the feet for the media console, the leg caps came off and left behind just 2 nails protruding. Once they put the media console in the TV room I attempted to move it and heard a sickening scratching sound on my wood floor. Result was a deep scratch on my wood floor. I replaced the leg caps with new ones I purchased from Lowes. May want to warn delivery people to check that the leg caps are still in place when they deliver them. It was not something I thought to look for but will so in the future. Otherwise, happy with the furniture.”

Helpful Report

Posted 5 years ago

George, We are glad to hear that you are happy with you new media console but so sorry to hear about the leg cap coming off and scratching your floor. As a result of your feedback, and because not every customer even wants a leg cap, we are going to be switching to felt (and if the felt comes off, there will not be a nail there that could scratch). We will follow up seperately to address your floor. Thanks very much, The Team at Chilton Furniture

Posted 5 years ago

“It would have been a SIX if the live edge had been left on our headboard and dressers, as they appear to be in the pictures.”

Helpful Report

Posted 5 years ago

Hi Nancy! Thanks very much for your feedback. We will follow up with you by email because your bed's headboard certainly should have had the live edge on it and we would replace it if it did not. For the dressers and nightstands, a few years ago we changed our standard to NOT include a live edge because we wanted to focus all of the attention on the bed's headboard, although we DO offer a live edge as an option (and this is indicated on our website, and we have removed the photos showing live edge on the nightstands and dressers). Again, we will follow up to make sure we are not misunderstanding your review. Thank you again! Sincerely, - The Team at Chilton Furniture

Posted 5 years ago

“Easy responsive helpful customer service, and great follow up and follow through on delivery timing”

Helpful Report

Posted 5 years ago

“We are very pleased with the quality of our new cherry sleigh bed frame. The cherry is beautiful and the workmanship is very good. However, I am not using the platform structure as it is plywood with flimsy support legs. I have retained the folding steel frame and assembled the new bed frame around it.”

Helpful Report

Posted 5 years ago

Jeff, Thank you for your candid feedback on the platform structure. We have transitioned most of our platform beds to a slat system that is both elegant and solid, with a thick center support rail replacing the legs. Your comment may be just the kick-in-the-pants we need to encourage the builder of our Penobscot beds to make a similar change. Very glad to hear you are happy with your new sleigh bed overall, and hope to see you back soon. Warmest regards, The Team at Chilton

Posted 5 years ago

“I'm quite pleased with all three items, bed, dresser, and chair. The deliverymen were pleasant and professional.”

Helpful Report

Posted 5 years ago

“We are enjoying our new Penobscot Arbor Storage King bed and the two drawers on either side are quite functional (not huge but not too small either) and they glide very nicely. I gave it 4 stars instead of 5 because we had to wait a LONG time for delivery and then when it came to delivery, it took several phone calls to sort it out because of a change of delivery company as well as a change of our address. Ordered in February and received the bed in mid June.”

Helpful Report

Posted 5 years ago

Hello and thank you for your feedback! We did indeed change delivery companies in May as the mom-and-pop long-time owners of our local service retired. The good news is that our new service has been fantastic, but we had some delays during the transition and we thank you very much for your patience and understanding. We are so glad you are happy with your new bed! Thank you again for taking the time to share your review and we hope to see you back soon. Warmest regards, Chilton Furniture Co.

Posted 5 years ago

“Chilton furniture has been a go-to brand for my wife and I for the last 20 years. We have noticed some decrease in the hand-crafted quality in our most recent purchases but the product is still better than found in any box-store and a better price than other retail outlets. We likely will continue to shop at Chilton for long term high quality purchases but I hope the quality improves to where it once was when we made our first purchases from Chilton.”

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Posted 6 years ago

“Love the bed! Great quality. I would have rated Chilton "Very Good" but the bed arrived about 5 weeks late.”

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Posted 6 years ago

Pam, We do apologize that your bed arrived later than your estimate, but we are glad to hear you are happy with it and thank you for taking the time to share your feedback! We hope to see you back soon. With appreciation, Chilton Furniture Co.

Posted 6 years ago

“Some glitches with delivery and set up. Now there is a squeak when I get into bed. But the bed is beautiful! I love the look of it.”

Helpful Report

Posted 6 years ago

Steve, Thank you for taking the time to share your feedback! We are going to call you to discuss your bed because often (not always) there is a relatively simple remedy for a squeak relating to set up. Very glad to hear that you love the look of your new bed! Warmest regards, Chilton Furniture Co.

Posted 6 years ago

“Could be more forthcoming with updates on status of order.”

Helpful Report

Posted 7 years ago

Terry, Thank you for your feedback. Our Shaker pieces have been in high demand and the builder who makes your workbench has a longer wait time than usual, which we apologize for. The good news is that he recently hired two more experienced full-time woodworkers and is currently looking to hire one more. It's great to be putting people to work and build-times for that piece should be coming back down. We apologize again for any inconvenience and we thank you very much for your business. Sincerely, Chilton Furniture Co.

Posted 7 years ago

“We love the quality of Chilton Furniture. We bought 6 cherry kitchen chairs 20+ years ago and they have held up incredibly well so we were excited to purchase a matching cherry table. The table is stunning yet functional. It has two large leaves that store under the table. The order time took about 10 weeks which is what I was told when I ordered. The set up went well. The only problem was the leaves not aligning correctly but Chilton's sent out their master crafts person to look at it and we are in the process of getting it fixed. I would highly recommend Chilton's.”

Helpful Report

Posted 7 years ago

Thank you so much for taking the time to share your feedback, and nice to still have you as a customer after all of these years! Please let us know if the leaves are not corrected to your satisfaction--we will get them taken care of. Thank you again and very best, Chilton Furniture Co.

Posted 7 years ago

“Staff at Chilton in Scarborough were friendly and helpful.”

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Posted 7 years ago

“Quality of furniture is excellent and service was good, but there should have been a better process of advising progress of the order. It was a 3 month wait, which we knew, but as we approached the end of the lead time, the store was unable to give us any advice on an expected delivery date. They cannot give the impression that it is out of their control because they are dependent on the manufacturer. For the amount paid, they need to be a better ‘front’ throughout the process. This will not stop us returning and hopefully can be used as constructive criticism.”

Helpful Report

Posted 7 years ago

Ian, Thank you for your feedback--we will indeed take that as constructive criticism. We like working with small, local builders whenever possible. We like the passion and accountability they feel for each piece they build, and it helps to support our local economy. However, we do not yet have advanced systems with them for real-time tracking of building progress. That, along with an increase of in-stock inventory, will be an important goal for Chilton over the next two years. In the meantime, they have been pretty good about meeting their build-time estimates and we are glad we were able to get you your collection on time. We are also very glad to hear you are happy with your furniture! Thank you again for your business with Chilton and for taking the time to share your Feedback. We look forward to seeing you again soon. With appreciation, Chilton Furniture Co.

Posted 7 years ago

“The peg rack is lovely and well made, but I am disappointed that there is no mechanism to hang it. I thought there would be holes drilled to receive screws as well as wood caps to hide the screws. I called and was told most people drill the holes themselves.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to share your feedback. We have traditionally not included pre-drilled holes in our peg racks because customers often want to secure them to the "studs" in their walls so that they can hold significant weight. Many customers have older homes with different spacing between the studs, so having pre-drilled holes would mean that they would not fit in many homes. However, we do recognize that the trade-off is that they are more difficult to install without a contractor, and we apologize for the inconvenience. We hope you can get them to work, or else, please contact us for a return and refund. Thank you again for your feedback, sincerely, Chilton Furniture Co.

Posted 7 years ago

“Very knowledgeable staff. Friendly and easy to work with!”

Helpful Report

Posted 7 years ago

“The Bed is really great and we would have rated you 5 stars except we had to wait 7 months for delivery.”

Helpful Report

Posted 7 years ago

Peter, Thank you for taking the time to share your feedback. Yes we are very sorry about that long delay. This bed is quite popular and we had a surge of orders for it this summer which really caused the builder to fall behind. He has hired an apprentice and is bringing his build times back in-line with historical levels. We are very glad to hear though that you are happy with your bed! Warmest regards and thank you again, Chilton Furniture Co.

Posted 7 years ago

Chilton Furniture is rated 4.9 based on 995 reviews