“The customer service is phenomenal. There was a very minor issue about the watch and the CWARD team was very responsive and fixed the problem very quickly and with a great attitude. Their lead customer service representative and QC manager are very responsive, even though there is a big time difference from London vs the USA.
I will be a repeat customer for sure! Great watches and great customer service!”
“My Christopher Ward watches (3) are elegant, beautiful & very well designed & built. My S/S
Straps were adjusted to fit my small wrists perfectly. Customer service was excellent & I bought my watches during their annual half-price sales which represents even greater value for money compared to equivalent quality watches. With free shipping ( all the way to Laos)!
What more could I ask for? Another Christopher Ward watch of course! Nigel Smith.”
“The customer service at Christopher Ward is phenomenal. I ordered a Malvern Slimline watch when it went on sale and received a strap that was too big for my wrist. I contacted Wera, and asked if it was at all possible to be sent an extra small strap. Without hesitation, Wera sent me a new strap, with express shipping, no questions asked and told me to keep the other one as well. The customer service is the best I've ever had the pleasure of dealing with. The watch itself is also fantastic as well, I can't wait to wear it once the new strap is delivered. All in all, a great experience and would love to make another purchase from Christopher Ward.”
