“In a nutshell:
- Items delivered days later than I was promised it would be
- Damaged items were received due to them poorly packaging the products
- Cheese had a very short self-life
- Very poor customer service with total lack of care or interest.
I made a large order consisting of the Rainbow cheese, 3 x chutneys and the GNAW hot chocolate set. Upon making my order I spoke to the company and informed them I needed it by delivered by a certain date (Sat 27th November 2021). I was assured that I would definitely receive the order by this date. However - it didn't arrive! I then contacted them on the following Monday, and was told by the lady on the phone 'yeah i don't really know what's happened there?'.
She was very vague, and didn't seem to have a clue what was going on. Albeit, I eventually received my cheese the following day, one of the items (the hot chocolate set) was crushed and the box was damaged. This was due to them placing the 3 x heavy chutneys on TOP of the hot chocolate set - therefore, squashing it. I sent a picture to them via email to complain that unfortunately the item was now not giftable. They said they didn't see anything wrong with it but after several emails would only give me back 50% of the original value. I complained that this is not helpful considering the item is not suitable to give to someone now as it was damaged. I rang up to complain, and again the woman on the phone told me to only email them back as she 'didn't know'. She was the most unhelpful person I have spoken to. Not entirely sure why she has been given the job at answering the phones for customer service when she doesn't know how to respond to customers enquiries. Anyway...
In addition to this, the cheese which I ordered, I was assured as stated on the website that it would last up to 5 months. No - the best before date on the cheese in the box says February (so just over 2 months at best!)
It is a shame, because whilst the cheese looks nice, (we haven't tried it yet), I am no longer going to be a customer of the Chuckling cheese company.
They let me down with the delivery date, and they have let me down by sending damaged goods and failing to recognise this by replacing the item for me.
I will stick to other reputable cheese companies in future, as it is not worth the hassle with this company.
If you do decide to order from them, be prepared for the products to be delayed and or damaged in the process.”
“I ordered online a large number of cheese truckles to make gift hampers for the family members. I tried one of them - “Sunday Roast” and it was awful, it did not taste anything like in description on their website, just pure black pepper (lots of it!) and nothing else, so it was completely unusable as it was described as mild and the intended recipients do not tolerate extremely spicy good. I emailed their customer services, who (to be precise - Zara) then replied that my opinion of their cheese was incorrect and that their cheese is “very popular”. I then requested to return the order for a refund and never heard from them again!!! I left a negative feedback using a link they sent me and it got rejected, so buyers beware of positive reviews on their website, as they obviously publish only those positive ones. Trully shocking experience with this company, they are such a disgrace!!! I still cannot belive how unprofessional they have been…”
“Absolutely dumbfounded by this company…was so off to a good start! Customer service shocking! If not rude! Did not help at all, with a problem we had with one item, Spent a fortune too! Was a regular…not anymore! Unacceptable not to help us get it sorted after repeatedly sending pictures messages emails that they just didn’t respond too…so much so we gave up! Certainly wont use or recommend them again. Just wasting my time! So I’ve put this review up so u don’t waste yours 👍🏼”
“Our order which was a gift should have been delivered to friends 15th December. Following many unanswered emails, phone calls and Facebook messages, this company eventually responded promising the order would definitely be delivered on the 22nd December, a week later than it originally should have arrived. Now the 23rd December and still not arrived, now not answering any messages or calls. This is shocking customer service so we would not recommend at all. Only gave 1 star as not possible to give 0. Totally fed up with Chuckling Cheese Company. DO NOT USE THEM.”
“My order was supposed to be delivered over a week ago. No answer to my emails or phone calls. Disgusting service, trying to get a refund through PayPal. AVOID”
“Lost my order from 8/12/20
No response to my phone messages/ emails
This will be useless in January
So disappointed
This is for a local delivery to them
Appalling customer service
Received later orders which were lovely
but where is this one 🤷♀️
No response from them”
