“Was shopping round to find best car insurance but the website was not as clear as it should have been and the final offer was not great. I’m sure it is better for older drivers.”
“Poor communication
When I notified them I’d been in an accident but was insured with another insurer, they trates it like a claim and not information.”
“Again at 77years old trying to arrange car insurance cover l just keep getting lost in the system and have not been able to purchase ins.cover. We older ones are not all computer/internet savvy and need help from a person not a computer and it has become a stressful experience as my renewal date of Jan 6th gets closer so not very customer friendly”
“they promised me double the no claims discount, then went back on their word when it was time to issue my NCD certificate when that was one of the primary reasons I went with them in the first place. Quite expensive, too.”
“after 4 years of being devoted to this company confused.com sorted out a cheaper quote with Brightside .when I told Churchills they would not lower their quote .so guess what .they're getting bin bagged”
“Churchill Car I have used and upgraded to EU cover, unfortunately they as a matter of policy dispatch documents by post, and when asked are reluctant to send email papers. This has proven a major headache with my recent insurance needs. A house move and travel overseas has shown Churchill to lag behind in service standards.
Companies need to come up to date with modern methods and where issues exist around green card etc, they should be fast and proactive offering good solutions.”
“Despite company having mine and wife's email addresses I cannot access details of insurance. Tried to get quote for insurance but failed. Cannot wait to leave.”
“I have been driving for 30 years and I can safely say that Churchill are the worst insurance company I have EVER had the absolute misfortune to do business with. You only find out how good a business is when you need to make a claim and over the past 4 weeks I have experienced the worst customer service, misinformation daily, and a failure to comply with their own service level agreements. I have been without a vehicle for 4 weeks and despite being fully comprehensive I have not been issued with a loan car because my car has been written off. However Churchill engineers have to contact me to formally make an offer and I’ve been waiting for 3 weeks. I have called, I have complained, I have pleaded but to no avail. I haven’t been able to get to work for 3 weeks nor have I had transport for my autistic child. Their service is appalling and I wouldn’t recommend them and I would give ZERO stars if I could.”
“Do not believe the 5/5 stars they are advertising.
First few months with them and unfortunately my car windscreen cracked.
They directed me to their preferred partner Autoglass to get it replaced for the amazing price of 75£.
When I double checked details and asked if they would use the exact original glass manufacturer, I was told Churchill would not cover this cost.
They would use a cheap equivalent.
For safety reasons and peace of mind, I decided to have the work done by the car manufacturer and Churchill is only refunding 125£ (roughly 10% of the total cost).
A joke...”
“Very disappointing service when you need to make a claim, never insurance anything with them again.
The fact that they don’t allow reviews on their own website tells you everything you need to know.”
“Shocking when it came to making a claim.
I had an accident with a vehicle from the emergency services that had gone though a red light. We could not avoid their vehicle. We had a witness and the emergency service themselves were excellent and they admitted liability. This didn't stop Churchill though.
They ignored the proof of fault letter I received from the emergency service. They ignored witness statements. They ignored acceptance of blame by the emergency service own insurers and went ahead with a knock for knock settlement. This caused my premium to rise. After much complaining they eventually relented and restored my full no claims which isn't great since they had already received a payout from the emergency services' insurer.
I took out legal expense protection. The company used by Churchill (which is owned by Direct Line Group) took 9 months to take the third party insurers to court. This was made worse because Churchill had written to third party insurers accepting liability. This was AFTER they (Churchill) had been paid by the third party insurers!!! Understandably, the third party insurance company did not want to pay my claim.
It took about 8 phone calls (one to the police!!!!), many e-mails and threads of ombudsman to get this settled correctly.
They are quite cheap but insurance is pointless if the insurers won't fight their own case.
Their claim to find you a replacement car is nonsense incidentally. They refer you to a car retailer who tells you to find a car. When YOU have found one Churchill pays them. They will not actually replace your car for you. If a similar cannot be found you then have to buy a car from this dealer or contact Churchill to get the money paid to you. This takes ages.”
“Hidden charges when changing detail of address. I had paid off my car insurance in full yet, because I was going to struggle to pay the hidden charge, they threatened to cancel my insurance unless paid straight away.”
“Having been recommended Churchill by colleagues and having had good experience with their sister companies like Direct Line which are underwritten by UK Insurnace too, I decided to give them a go about a year ago now for my car insurnace. I got a cheap deal with them and the service at the time of taking out the policy seemed decent. There were enough negative reviews on here and elsewhere to warn me in advance of their poor and questionable attitude towards their customers once the policy had been bought. Despite that, I took a policy out on monthly payments. Made 6+ succesful timely payments. However, there were two bereavements in the family, two very close individuals to me leaving me alone after that incident. I found really hard to cope and was under severe depression and tried self-harm. I am not trying to seek votes of sympathy here however only trying to justify my state of mind after the incident. I was therefore put under observation and was treated for these issues. In the meantime, I missed a payment towards my policy and they wrote letters to me chasing this up. I had no access to these as I was moved to a safe haven for mental health patients where I could be treated. Upon my return after 2 months and still being treated for it and still under observation. I found they had cancelled my policy, they claimed to get in touch via letters and phone which I had access to and had no opportunity to let them know beforehand about my circumstances. Anyways, long story short now, I tried making the missed payment but they had blocked my online access and are not willing to reinstate my policy as they do not have any procedures in place for instances like these where customer's personal circumstances could be taken into account especially mitigating ones as mine. This is to indicate that if they do not respect and have empathy towards something so sincerely severe happening with their customers, are they really doing thier bit if corporate responsibility or even humanity in general? One missed payment that I am willing to pay yet I get asked to send in proofs of my mental health and its cause, I am happy to provide them but NHS have said they will take 30 days at least to draft that sort of proof which they want. However, they are not willing to insure me until them meaning either I drive uninsured car which I won't, get another policy with them or leave them with my money I have paid towards deposit and not get a no claims ceritifcate, get a negative impression on my insurnace history and find another insurer. Basically, none of the options one would practically want to go for except letting them win this and their sadist ideology. It has only cause me further distress and made me feel just as worse as I were two months ago.”