Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products arrived in great time and are wonderful to use, great quality and will be using again”

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Posted 5 years ago

“Very fast shipping”

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Posted 5 years ago

“Love everything about Ciate products”

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Posted 5 years ago

“Love their cosmetics! They are great quality and the service is great too”

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Posted 5 years ago

“I don’t receive my package”

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Posted 5 years ago

“Shocked at how poor this product is. Could say it deserves to be looked at by trade description people . No glassy finish, colour match awful. Total waste of money.”

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Posted 5 years ago

“I totally love Glitter flip lipstick. It is so long lasting and just looks so glamorous 💄💋💖”

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Posted 5 years ago

“Dewy Skin collection my current faves.”

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Posted 5 years ago

“Very smooth delivery. I had great customer experience.”

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Posted 5 years ago

“Loved my makeup I’d ordered”

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Posted 5 years ago

“There was no option to include a message on the packing slip or hide the price, let alone have it gift-wrapped or anything, so this is not the site to buy from if you are ordering a present for someone. Additionally, a week after I placed the order I received a promotional email telling me the item was now 30% off, which isn't particularly helpful. The mirror itself is okay enough but not particularly high quality, essentially a £5 mirror that you pay £18 for just because it has Miss Piggy on.”

Helpful Report

Posted 5 years ago

“Not as advertised at all. It didn't give the dewy finish as promised and despite using the colour match service, I ended up with a product way to orange for my skin. This was a complete waste of money. My product arrived all bashed and looked very scruffy.”

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Posted 5 years ago

“Absolutely love this product.”

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Posted 5 years ago

“All good, fast delivery, luckily no import tax charged!”

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Posted 5 years ago

“A very professional and friendly company. Bearing in mind it's nigh on impossible to choose the right shade of foundation with a new company,online, I chose quite well. I love the fact that there is no animal cruelty with every purchase that I make. That makes me feel good to be championing such a wonderful ideal. I do hope that they will be able to expand into skincare. The products are fun and reasonably priced. The best company that I have ever dealt with, impossibly responsive which is amazing. Good Luck to Ciate.”

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Posted 5 years ago

“Quick service”

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Posted 5 years ago

“Good, prompt delivery.”

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Posted 5 years ago

“Bellissimo , duraturo nella giornata, facilissimo da applicare.”

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Posted 5 years ago

“Love this product range - instant fresh & healthy look”

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Posted 5 years ago

“Excellent contact with customer so you know where your order is at all times. Quick delivery. Will use again”

Helpful Report

Posted 5 years ago

Ciate London is rated 4.3 based on 3,202 reviews