Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, speedy delivery, would visit again with reasonable price ranges for products.”

Helpful Report

Posted 4 years ago

“Prompt delivery.”

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Posted 4 years ago

“The bronzing serum was a gift so I can’t comment. She seem genuinely pleased though.”

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Posted 4 years ago

“Lovely products great delivery service”

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Posted 4 years ago

“Very pleased with the make-up. Just need showing how to put it all on 😄”

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Posted 4 years ago

“My box arrived the very next day.. 😀😀”

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Posted 4 years ago

“Great selection of products. Speedy delivery.”

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Posted 4 years ago

“Nice gloss but not as good as I thought it would be.”

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Posted 4 years ago

“First time purchase....well presented...vegan friendly which for me is a must...I follow Lisa Snowdon & loved how her collection looked so natural & fresh....not heavy as I prefer a natural glowy look...& don't like to wear makeup up every day...”

Helpful Report

Posted 4 years ago

“The products all look very luxurious. Have only tried lip gloss so far… lovely colour and very glossy. I put my order in as soon as Lisa Snowdon announced the pro motion. Was disappointed to read a week or so late she was promoting a free primer with purchase, I feel I’ve missed out”

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Posted 4 years ago

“The Lisa Snowden edit was my first order with Ciate. One of the items from the edit was missing but I informed them, sent requested photos of packaging and they promptly sent the item.”

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Posted 4 years ago

“Nice products. Good promotions. Good delivery times. Can you do a dewy highlighter without shimmer plz and a concealer. Plz.”

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Posted 4 years ago

“Excellent service, quality products. I love the glitter flip lipstick in crush. It wears well and stays put and the holographic glitter effect is pure magic! The applicator has a sort of dent on the end which is not helpful.”

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Posted 4 years ago

“Great colours but with some fallout. Do eyes first!”

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Posted 4 years ago

“The consistency and staying power of this lipstick is great but the colour isn't as bright as its made out to be, I was so exited to receive it but was slightly disappointed with the shade brightness which lost it a star as I feel its the advertising that wasn't accurate.”

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Posted 4 years ago

“Perfect product the only problem is that you had to send me twice to receive one.”

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Posted 4 years ago

“Quick service and prompt delivery of my order”

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Posted 4 years ago

“Easy to purchase, despatched and delivered very quickly. Nice product but unfortunately not what I was expecting. Had difficulty returning with the same postal Company due to the chemicals within and still no refund so I can’t give a full review yet”

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Posted 4 years ago

“Ciate themselves are great - very responsive to emails and friendly and helpful. However, unfortunately, their chosen courier service Hermes are not - and thus I am still awaiting an order I placed 6 weeks ago, which Hermes have managed to lose not just once but twice, as Ciate sent out a replacement for the first one they lost. Ciate - if only you'd ditch Hermes as your courier you'd be perfect! I am sure the products are amazing, but I haven't had the opportunity to try them thanks to Hermes.”

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Posted 4 years ago

“Should have read the sizes of the nail varnish all ok but smaller than expected most colours ok Arrived on time and free 10/10 for that”

Helpful Report

Posted 4 years ago

Ciate London is rated 4.3 based on 3,202 reviews