Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

Lucy Brown

Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didnt find the products to be any different from cheaper brands”

Helpful Report

Posted 7 years ago

“I have purchased two Wonderwand gel kohl liners. Fantastic products. I haven’t given 5 stars because the lid that goes on the brush end of the liners keeps coming off in my bag please rectify!”

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Posted 7 years ago

“I ordered a Mani marker in the colour Lady Luck. Unfortunately it did not work. I emailed Ciate and cannot fault their quick response and offer to send a new one out! Thank you Julia!”

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Posted 7 years ago

“Easy to order and arrived quickly. Love the liquid eyeliner”

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Posted 7 years ago

“Love most products I've purchased from this brand.”

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Posted 7 years ago

“Wonderful, cruelty free high quality products. Highly recommend.”

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Posted 7 years ago

“Always deliver on time in a lovely little package that I cannot wait to open!”

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Posted 7 years ago

“Great options”

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Posted 7 years ago

“Lovely products but some glitter products not as glittery as others e.g chaos glitter flip”

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Posted 7 years ago

“Beautiful products and excellent service with great value for money”

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Posted 7 years ago

“Great sending! Fast and the packaging looked fancy!”

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Posted 7 years ago

“It stays on all nite. Still looks good and the glitter is the topping on the cake. Highly recommend xxxx”

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Posted 7 years ago

“Very reliable and professional service. Everything arrived on time, in tact and very well-packaged.”

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Posted 7 years ago

“My order didn’t come although I waited and waited. U rang to complain and was fully sorted within 3 days so they came good at the end”

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Posted 7 years ago

“Very disappointed. Colour was not as expected and does not stay on as promised. Would not buy again back to lip infinity stays on all day and cheaper 😓”

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Posted 7 years ago

“Quick delivery and products were exactly what they said. Love my glitter flip lipsticks and stay on all night, brilliant product”

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Posted 7 years ago

“Fabulous 💄 lipsticks love the glitter flip this is the second time I have purchased them!!!! Xxx 😍”

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Posted 7 years ago

“I was not impressed with the lipgloss that I bought it rubs off far to much and smudges your face and hands I wouldn’t recommend.”

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Posted 7 years ago

“One of the shades I ordered did not suit me. I contacted Customer Service and asked if I could send it back for refund. They said I can only send it back if unopened and in original package. I bought the product online and they did not send a tester, so I had to try the actual product on my lips, of course!!! I wish they were more understanding or at least thing about this issue and next time send some small testers together with the product, so that the customer can try the tester rather than opening the product. I just think it’s not fair, I now have an expensive lipstick that I cannot use... What a shame!”

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Posted 7 years ago

“Nicely packaged, not bad delivery time. Not impressed with the product though.”

Helpful Report

Posted 7 years ago

Ciate London is rated 4.3 based on 3,202 reviews