Ciate London Reviews

Name: Ciate London
Rating: 4.29

4.3 Rating 3,202 Reviews

81 %

of reviewers recommend Ciate London

4.3

Based on 3,202 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Phone:

2079400005

Email:

lauren.adams@ciatelondon.com

Location:

82, Silverthorne Road, London
SW8 3HE

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Ciate London 1 star review on 3rd July 2026

Robson Alfredo

Ciate London 5 star review on 29th April 2021

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Ciate London 5 star review on 31st March 2021

Harkiran Bains

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 11th Dec for the glitter flip lipsticks in time for Christmas. Still not received them and Christmas has gone. Customer services wasnt interested and just blamed royal mail said they would look into it but I've heard nothing since. My opinion save your money.”

Helpful Report

Posted 6 years ago

“Was disappointed with both lipsticks so glad i never paid full price for them”

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Posted 6 years ago

“Great product and excellent service”

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Posted 6 years ago

“Excellent customer service, quick responses”

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Posted 6 years ago

“Excellent customer service. Fast delivery”

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Posted 6 years ago

“Great customer service. My last order was delayed due to an issue with the delivery address but I got a call from ciate to apologise for the delay. My next day postage was refunded. I really couldn’t have asked for anymore.”

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Posted 6 years ago

“I purchased the calendar, it's been super exciting to see what I have got each day and there have been so many pretty polishes to try out. Delivery was fast and hassle free highly recommended.”

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Posted 6 years ago

“Have been buying nail products from Ciate for years, with always excellent products and service, so have recommended to many friends over the years, and have never heard anyone complain about anything.”

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Posted 6 years ago

“Make sure that what you sell actually does what it is supposed to do”

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Posted 6 years ago

“Easy quick efficient service”

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Posted 6 years ago

“Lovely thank you”

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Posted 6 years ago

“Rubbish bought 2 and doesn't even glitter complete con”

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Posted 6 years ago

“I love the lip plumping gloss and the quick delivery is so good”

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Posted 6 years ago

“Product not as advertised”

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Posted 6 years ago

“I love your brand and what is even better is you dont test on animals , amazing! The lipsticks do not dry my lips out , overall i am very happy with the products😃”

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Posted 6 years ago

“Well packaged and arrived quickly, but these glitter lip stains dont seem to have any glitter in them. I have tried rubbing my lips together at various stages of the stain setting. None of which produce more than maybe 3 specks of glitter, which look like they are there by accident. Very disappointed.”

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Posted 6 years ago

“Excellent!”

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Posted 6 years ago

“Took ages to arrive”

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Posted 6 years ago

“I bought the glitter flip lipstick, great lipstick and it arrived quickly”

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Posted 6 years ago

“excellent service”

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Posted 6 years ago

Ciate London is rated 4.3 based on 3,202 reviews