Citibank Reviews

Name: Citibank
Rating: 2.49

2.5 Rating 289 Reviews

37 %

of reviewers recommend Citibank

Company Reviews

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Metrics

2.5

Based on 289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Citibank 1 star review on 14th December 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“— they don’t just promise results, they deliver them!!!!!”

Citibank 1 star review on 16th October 2025

Helpful Report

Posted 2 months ago

“They are very attentive, and deliver a positive result.”

Citibank 1 star review on 15th October 2025

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Posted 2 months ago

“From my very first contact with their team, I was met with professionalism, empathy, and genuine care. They took the time to truly understand my concerns, responded with impressive speed, and provided clear, thoughtful direction every step of the way. What stood out most was their commitment to delivering solutions tailored specifically to my needs — not just quick fixes. Their expertise, patience, and consistency transformed what began as a stressful situation into one filled with reassurance and trust.”

Citibank 1 star review on 14th October 2025

Helpful Report

Posted 2 months ago

“Their dedication surprised me; what started as a stressful problem ended with relief and gratitude.”

Citibank 1 star review on 13th October 2025

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Posted 2 months ago

“Their dedication surprised me; what started as a stressful problem ended with relief and gratitude.”

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Posted 2 months ago

“The moment I contacted this team, I was impressed by their quick response from RecoupAgency.com . They didn’t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.””

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Posted 2 months ago

“Great company and support..”

Citibank 1 star review on 7th October 2025

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Posted 2 months ago

“Their help restored my confidence, and I can’t thank them enough.”

Citibank 1 star review on 5th October 2025

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Posted 2 months ago

“The support team took the time to truly understand the complexities of my issue, listening closely to every detail I shared. Their patience and commitment to fully grasping my needs before proposing any solutions were evident throughout the process. It was clear they weren’t just looking for a quick fix, but for a thoughtful and lasting resolution.”

Citibank 1 star review on 29th September 2025

Helpful Report

Posted 2 months ago

“They combine top-level skills with genuine integrity.”

Citibank 1 star review on 28th September 2025

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Posted 2 months ago

“They were patient, empathetic, and understanding. They let me explain everything without judgment. That kind of treatment made me feel valued and gave me the encouragement I desperately needed.”