Citibank Reviews

Name: Citibank
Rating: 3.40

3.4 Rating 174 Reviews

60 %

of reviewers recommend Citibank

Company Reviews

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3.4

Based on 174 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got fraudulently charged using a Citi credit card and after 3 years of filing complaints, I finally got a hold of someone who could do something about it and they said they couldn't because it was out of their 3 year scope. Yet I filed reviews during all of those years. An absolute joke. Money hungry, dirty, shady company. Do not do business through them.”

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Posted 2 years ago

“Worst phone system out there. Try to call to actually talk to someone. Good luck with that. I do not want to talk to a computer. Just because you refuse to pay your people. Always a a frustrating experience. Citibank use to be my favorite. They are now as bad and worse that the other banks. Citi Bank needs”

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Posted 2 years ago

“Prior to receiving the following notice regarding the delay in the availability of my funds from a check that I deposited through the mobile app, I learned that the check CLEARED. Mind you, the payor of this check was a federal govt office. “The following longer delays will apply (because these deposits may be returned for the reasons indicated): Amount Being Delayed: $1,069.88 Date Available: November 11, 2022 Reason for Delay. We have confidential information indicating the check may not be paid.” If I could give “0” stars, I would.”

Citibank 1 star review on 5th November 2022

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Posted 2 years ago

“Four years running now Citibank has allow a fraudulent company to bill a $300 bogus annual subscription to my account. All four years I was required to jump through all kinds of hoops to fix it. Even changed my account number 4 times. They actually gave the fraudsters my new account number and home address. Had to hire an attorney to send a Cease and Desist to their CEO. Even closing my account didn't stop the madness. Citibank just accept the fraud charge anyway and then tried to bill me again anyway even after I have a letter from them confirming its fraud. WHAT?!? Clearly just another greedy bank who doesn't care about their clients at all.”

Citibank 1 star review on 4th August 2022

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Posted 2 years ago

“Citibank closed two of my credit card accounts, for lack of use. I felt like they could have at least given me a heads up, and I would have utilized the cards, in order to keep the accounts open. It is said, that credit card companies closing accounts, can have a negative impact on one's credit score.”

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Posted 6 years ago

Citibank is rated 3.4 based on 174 reviews