Citibank Reviews

Name: Citibank
Rating: 2.98

3.0 Rating 215 Reviews

49 %

of reviewers recommend Citibank

Company Reviews

Questions

Metrics

3.0

Based on 215 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Write Your review

Tell us how Citibank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Citibank 1 star review on 22nd July 2025

Whatsapp Number: +1 (326) 209-0325 Help Me Recover My Lost Investments

Citibank 1 star review on 21st July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Jenny C

Citibank 2 star review on 20th July 2025

Joseph M. Hewett

Fredmercy347 At Gmail.com

Sandra

Becky Pear

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was amazed by their commitment and breadth of expertise. They helped me after this scam cost me a lot of money. By carefully examining the circumstances, its employees showed their diligence and expertise. I was reassured by their regular updates and communication. In just a few days, I was able to recover my losses and turn a profit thanks to their innovative strategies that took into account my particular circumstances. I heartily endorse S I M O N C H * C O M' outstanding service.”

Helpful Report

Posted 7 months ago

“This platform is a prime example of poor service and unprofessionalism. They seem more interested in taking your hard-earned money than actually providing support. I regret not researching them more thoroughly beforehand. I ended up losing $25,000 in just a month. Thankfully, I filed a complaint with TRIEVALS.com, and they helped me recover my funds last week.”

Helpful Report

Posted 7 months ago

“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to TRIEVALS.COM '''.. they were the one who helped me recover all my loss and both my profit and i was so glad, you can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.”

Helpful Report

Posted 7 months ago

“I was naive enough to trust this Platform with my hard-earned savings. In just a month, I lost $345,500 Their lack of support and professionalism were shocking. It was a devastating experience. Thankfully, I filed a complaint with a Tech smart recovery agent Mrs. Linda Smith, and she helped me recover my funds. No matter the amount involved she’s capable to help retrieve it. I urge you to do your research before trusting any platform with your money – it could save you a lot of heartache. Email:: lindasmith17042 @ gmail . com WhatsApp: +34 ——612 ——44 ——23 ——45”

Helpful Report

Posted 7 months ago

“TRIEVALS is the best recovery agency that I have come across ever since I was scammed of $120,000 in crypto investments by this scandalous establishment I never thought it would be possible that I would be able to have my money back to myself, and this is all thanks to the TRIEVALS team members for how they were able to achieve such imaginable thing”

Helpful Report

Posted 8 months ago

“This platform is a prime example of poor service and unprofessionalism. They seem more interested in taking your hard-earned money than actually providing support. I regret not researching them more thoroughly beforehand. I ended up losing $25,000 in just a month. Thankfully, I filed a complaint with C O V S E C L T D.C O M, and they helped me recover my funds last week.”

Helpful Report

Posted 8 months ago

“When I tried to make a withdrawal of my profits, they kept asking for more taxes which showed that I was being manipulated. I was depressed because I had used up all my savings then I seek help from C O V S E C L T D.C O M before I could get my funds back.”

Helpful Report

Posted 8 months ago

“Be wary of clever con artists who draw you in with promises of outstanding investment results. When you try to withdraw your funds, they often impose unexpected fees, resulting in a total loss. I relied on COVSECLTD*COM and their committed team to help protect my finances. I urge everyone to stay vigilant and informed about financial services to recognize potential risks.”

Helpful Report

Posted 8 months ago

“I had almost given up hope on recovering my lost investment, but TRIEVALS.com turned everything around. Their knowledgeable and compassionate team supported me from day one. They kept me updated throughout the process. Their dedication led to a successful recovery of my funds. I highly recommend TRIEVALS.com for their expertise and perseverance.”

Helpful Report

Posted 8 months ago

“I feel compelled to share my harrowing experience with this investment platform in order to prevent others from falling victim to their deceitful practices. Their security measures are severely lacking and I speak from personal experience. I trusted them with my money, only to have it stolen by them. The sheer incompetence and negligence of this company in safeguarding their clients' funds is outrageous. The customer support is practically non-existent as my attempts to reach out for assistance are met with long wait times, unhelpful responses, or no response at all. In the nick of time TheresachinRecovery INC got involved and made them give me my financial retribution. You can contact them too if you're experiencing similar case Email them : t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: + 1 4 3 5 5 0 0 8 3 0 4 TheresachinRecovery INC will give you complete happiness with restoration.”

Helpful Report

Posted 8 months ago

“The situation was dire, and I was on the brink of losing my entire investment to what appeared to be a sophisticated scam. Fortunately,M E R S E Y H I P. C O M , intervened and helped me navigate this treacherous situation. Without their assistance, I might have fallen victim to these unscrupulous operato”

Helpful Report

Posted 8 months ago

“The dispute surrounding my withdrawal persisted with their representatives for an extended duration, characterized by ongoing delays, ultimately resulting in the sudden closure of my account without a clear explanation. Nevertheless, filing a formal complaint with COVSECLTD*COM promptly facilitated the retrieval of my funds.””

Helpful Report

Posted 8 months ago

“I had a really poor experience with withdrawals. The wire transfers rarely work, and money keeps getting returned to my account. They refuse to show any transaction records, so I’m skeptical if they’re real. Supreme Assets Recovery .org helped me through it— WhatsApp contact: +1 (505) —- 402 —- 0714”

Helpful Report

Posted 8 months ago

“"Warning: Scammed by Citibank ! But thanks to RESORUS.COM , I recovered my losses! Their expert team fought tirelessly for me, securing a full refund. Grateful for their diligence and professionalism. If scammed, don't give up! RESORUS.COM truly delivers. 5/5 stars. Highly recommended!"”

Helpful Report

Posted 8 months ago

“I am so tired of always loosing my money to scam organization this happened a week ago I saw a review commending them I believe only for me to send them my money and not hear from them anymore this was part of my savings I was trying to multiply I am so glad I found the help of RESORUS.com they were able to get some of my money back Thank you RESORUS.com”

Citibank 2 star review on 10th November 2024

Helpful Report

Posted 8 months ago

“Worst place to invest your money ever. I invested into the company and they didn't let me withdraw my funds which I invested with them including the profits I made while trading with them..But Never the less am actually here to appreciate Mrs. Robert’s for her unwavering dedication in helping me to recover my money in full… Call center/ WhatsApp:: +1 (856) 549‑7469‬‬.. Email:: robertslee618. @ gmail.com”

Helpful Report

Posted 8 months ago

“Citi bank is the most disgusting bank I have used for the last 10 years in US. It is so hard to close a CD or transfer money out of a saving's account. They try to frustrate you in every way. Do not use citi bank for anything ever.”

Helpful Report

Posted 8 months ago

“In 2019, I fell victim to a scam with a company called Option FM and lost £166,831.00. For a long time, I thought all hope was lost until 2022 when I reached out to ProAssetRecoveryExpert at proassetrecoveryexpert@ gmail com. From the moment I contacted them, they were confident in their ability to help, having dealt with Option FM cases before. Their team handled my case with professionalism, working closely with my bank. Fast forward to August 2024, and my case has now been fully settled. To my amazement, not only did I recover my initial loss, but I also received compensation of £325,000, which has just been credited to my account! I am beyond grateful to ProAssetRecoveryExpert for their outstanding work. If you’ve fallen victim to a scam, don’t give up. Reach out to them at: Proassetrecoveryexpert@ gmail com They restored my hope and finances, and they can do the same for you!”

Helpful Report

Posted 8 months ago

“It was so traumatizing and I couldn't talk to no one about it after this investors left me handicapped by taking my 222,500$ stopping me from withdrawal of my hard earned money. My search for redemption begins after a very close associate of mine told me about TheresachinRecovery Specialist and I saw a lot of reviews myself and testimonies about them, finally reached out and to my greatest surprise what I thought was impossible became possible and mind blowing. I will forever share their good work cause they saved me at a time I needed it most. You can contact them through via email: t h e r e s a c h i n 1 2 1 2 (at) g m a i l . c o m Call/WhatsApp + 1 2 3 4 3 0 0 1 5 4 4 if you’re going through related issues.”

Helpful Report

Posted 9 months ago

“I lost ten of thousands of dollars worth of bitcoins to this fake bitcoin exchange from a romance scam in 2019. These scam recovery companies just perform superficial recovery work. Examples include finding out who to complain to and who to request assistance from such as banks, police, lawyers, credit card companies, regulators, cryptocurrency experts e.t.c. and drafting superficial letters to them. Scam recovery companies only look up these organisations and contact them to get them to do the scam recovery work. Based on replies to client reviews on trustpilot, Mychargeback has even admitted to contracting actual professionals such as lawyers to write up legal letters (username "Stefan Harner") and as well as drafting request letters to police to investigate the scam (user name "Simon"). In these reviews their clients did not list any (real) professional work that was actually done by Mychargeback. They might perform some of the recovery work themselves sometimes, but only when it is easy to do and doesn't require any professional help like looking up the destination bitcoin address of stolen bitcoins on the internet. Based on replies to client reviews on sitejabber, Mychargeback has admitted to only providing bitcoin "pathway and final e-wallet destination" (username "gabriel a.") for cryptocurrency recovery work. To the untrained eye, it may seem like they are conducting professional cryptocurrency work, but this is just superficial recovery work. Due to the nature of bitcoin technology, this information is kept on the bitcoin blockchain for the public to view. Anyone can look this up, even me. Mychargeback has also provided me with this "pathway and final e-wallet destination" service. However, i have found out the bitcoin transaction IDs as well as the destination bitcoin address where the scammers moved my bitcoins to. I have also identified the organization that received my bitcoins from the scam website. I have contacted customer support at this destination company and requested the identities of the account holders who received my stolen bitcoins. Due to privacy reasons, they weren't able to disclose this. The criminals did barely anything to hide their bitcoin trail which makes it easy to track using a quick internet search. I found out all of this by myself for free just by looking it up on the internet without having to pay mychargeback to do this for me. To do "professional"/"real"/"actual" cryptocurrency work i would have to hire cryptocurrency experts like what other scam recovery companies have suggested to me, and this is mostly for major criminals who try to hide their bitcoin trail through laundering because the crime is serious enough to get the attention of the police. Certainly not for small crimes involving small amounts of money in low level investment scams. Their claim of providing professional cryptocurrency forensics is false since none is required in my case. What law enforcement agencies have trouble with is associating this "pathway and final e-wallet destination" with an identity to issue an arrest warrant. Mychargeback does not provide this service based on what they have told me about their recover strategies. This is because, as Mychargeback has said, tracing a bitcoin path is "designed to provide anonymity". To associate a "pathway and final e-wallet destination" with an identity would require actual professional work like forcing the exchange to disclose the identity of the bitcoin account holders either through the use of lawyers (usually not possible due to privacy laws) or the police (they don't normally bother helping people with "small" losses especially when law enforcement agencies in other jurisdictions have to be involved). Also, it is completely ludicrous how Mychargeback has tried to justify charging an upfront fee for writing up a complaint letter to the police in replies to some of the reviews made by their clients. Police normally write up a police report for you that stays in their system, free of charge. There is no need to pay anyone any money to do this for you. All of this is "obvious" and part of a person's general knowledge and can be done yourself. The only people who won't know this are people who are intellectually disabled or people who live under a rock or people who can't read and write. Any "professional"/"real"/"actual" recovery work is done by actual "professionals" such as banks, police, lawyers, credit card companies, regulators, cryptocurrency experts e.t.c. Clients obviously aren't interested in scam recovery when it only involves superficial and unprofessional cryptocurrency forensics, so it is imperative that their narrative is the provision of "professional" services in their propaganda I found the way Mychargeback falsely insinuated professional scam recovery very insidious, upsetting and completely unethical. They didn't tell me how easy it can be to trace bitcoin history and insisted on being able to provide recovery services and getting me to sign a contract. They either didn't know that some cryptocurrency crimes can be easy to trace in which case they are incompetent, or they knew about it but chose not to tell me. Either way, they did this because they wanted to market the idea that all bitcoin transactions require professional sophisticated cryptocurrency forensics to trace as part of their propaganda which is obviously false. Since they have advertised "pathway and final e-wallet destination" to multiple clients like me and username "gabriel a." on sitejabber, it is most likely they knew it is easy to provide the "pathway and final e-wallet destination" of bitcoins involved in low level investment scams. As described above, i found the destination address of my stolen bitcoins just by doing a quick internet search. There was no need for any cryptocurrency professionalism in my case. Since there is no need for professional cryptocurrency services and relatively easy to trace bitcoins in my case, this would allow Mychargeback to perform cryptocurrency forensics themselves. This way Mychargeback can take full credit for providing asset recovery services which makes it appear as though they provide "professional" asset recovery. It is obviously silly assuming they are professionals just because they are providing cryptocurrency forensics themselves, but this is what they want you to assume. Scam recovery companies avoid disclosing details of this work so they can lay the blame at your feet for not telling them you don't want this obvious rubbish service to justify keeping your upfront fee. I have not met a single scam recovery company that discloses these details of their recovery work before you pay your upfront fee. They will only admit this after you have paid your upfront fee. Furthermore, they will do whatever is in their power and take every available opportunity to insinuate "professional"/"real"/"actual" recovery services when there is none. Examples include advertising customer testimonials of successful recoveries. These testimonials are unreliable. Even scam websites produce them. An example of a scam website that uses testimonials is B4Binary. They have customer testimonials on youtube. A scam recovery company unsuccessfully tried to recover money from these people and the client posted a review about it. That's how i found out about this scam website. Their ideal client is someone who doesn't ask details and ignorant of the recovery process. This enables scam recovery companies to better able argue their innocence in reviews about them since the client is ignorant of how these companies scam people. To this day, Mychargeback still refuses to disclose the recovery process described above on their website and want to insinuate professionalism while admitting to contacting actual professionals to do the professional work for them. Scam recovery companies will pass on any hiring costs of professionals, like lawyers, onto their clients either though the upfront fee or through an additional fee. Some scam recovery companies don't even bother hiring professionals and end up getting the "professional" advice they provide to you completely wrong and in contradiction to the advice given by regulatory bodies, such as in my case with another scam recovery company. Some scam recovery companies have claimed that lawyers have hired them to help recover stolen money from scams. I have not seen any reliable evidence to substantiate this claim or any evidence that the recovery work conducted is "professional", so i would treat this claim as rubbish. The US Securities and Exchange Commission (SEC) has stated the following about asset recovery companies: "Although these companies sometimes claim to have elaborate asset recovery expertise, or even legal expertise, some of them do little more than draft a demand letter to the original scam artist and send a boilerplate complaint to the logical regulatory agency. Those are two steps that victims can take easily on their own, free of charge.". To find this search for "Investor Alerts and Bulletins" article on the SEC website dated August 9 2016. So far, the recovery strategy used by Mychargeback is similar to this description by the SEC. As you can see, scam recovery companies are largely legalized frauds a bit like what you see in real estate agents, car salesmen, tv advertisements, banks, politicians e.t.c. The big difference is that the later provides something useful to society while scam recovery companies don't. This review should be taken seriously and not just with a grain of salt. Scam recovery companies also go around requesting for informative reviews like this to be removed to keep prospective clients ignorant of what they actually do. I have already had one of my reviews warning clients about this industry removed by Mychargeback on trustpilot with no reply from them. However, they don't remove critical reviews that aren't as informative and will reply claiming innocence since the review doesn't do a good job of showing fraud in the first place. An example is the review by username "Norbert" on trustpilot. This behaviour gives prospective clients the illusion that Mychargeback doesn't go around removing critical reviews and that there is nothing wrong with Mychargeback since these reviews don't do a good job at proving fraud. This behaviour is pretty typical of scammers. As for positive reviews, just ignore them. Virtually none of them disclose the fact that Mychargeback contacts actual professionals to provide recovery services or provides superficial recovery services when a professional isn't required. In a review about Mychargeback on sitejabber by username "gabriel a.", they replied and said they were "reticent at first" in taking on a case involving cryptocurrency due to the anonymity bitcoin technology provides. I am guessing they were also "reticent" for a second, third, fourth time e.t.c. when offering later clients, like me, cryptocurrency recovery services. However, they never appear to be "reticent" at all when taking people's upfront fee. I later got real help from a professional hacker called ExpressHacker99 via email on ExpressHacker99(at)gmail(dot)com”

Helpful Report

Posted 9 months ago

Citibank is rated 3.0 based on 215 reviews