Claims2gain Reviews

Name: Claims2gain
Rating: 4.35

4.4 Rating 446 Reviews

86 %

of reviewers recommend Claims2gain

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4.4

Based on 446 reviews


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Claims2gain 5 star review on 19th January 2017

Claims2gain 4 star review on 24th November 2016

Aileen McAteer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy and helpful process”

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Posted 8 years ago

Thank you for the review, good to hear you have had some redress. Kind regards Kylie operations Director.

Posted 8 years ago

“Hardwick sorted out our PPI, every one was so helpful with our claim, even if we didn't understand they would explain it all, easy to get in touch with them, and very satisfied with the way they dealt with our PPI claim, it took a while but told us all about the progress, nice compensation surprise at the end. Dave & Lynn Benge”

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Posted 8 years ago

Thank you for the review, we are aim to please and are always striving to gain the best results. Kind regards Kylie Operations Director

Posted 8 years ago

“All staff are very friendly. It's very easy to do, not a lot of paper work to fill out just a few forms to sign and return. It was fabulous to get money back that I never thought I would be entitled to. Would certainly recommend to anyone as you have nothing to loose.”

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Posted 8 years ago

Thanks for the review and sorry for the delayed response. I try to encourage all customers to investigate everything.. there is nothing to loose.. I will relay your comments to the staff Kind regards Kylie Operations Director .

Posted 8 years ago

“Too many phone calls and confusion between different callers”

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Posted 8 years ago

“The no win no fee approach is very refreshing and the percentage fee is also one of the lowest. I found the staff helpful, friendly and most importantly knowledgeable about the business of claims. Together we achieved a significant result.”

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Posted 8 years ago

we certainly did, thanks for the review, it was a pleasure dealing with you. Kylie Operations Director

Posted 8 years ago

“Thank you Hardwick Group (Claims 2 Gain), I used you for a number of claims for one of my parents. You operated in a professional manner and always security checked details with myself before discussing matters. I was kept informed throughout the process and a number of claims were successfully completed, where I had failed to get information from financial companies previously. No claim payments were required from me before full settlement from the lender was complete. Thank you.”

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Posted 8 years ago

Thanks Mr Hall, I remember dealing with you. We pride ourselves on delivering a great customer service and I am pleased that this shows. Kylie Operations Director

Posted 8 years ago

“THE TEAM WAS VERY HELPFUL FROM START TO FINISH KEPT US INFORMED OF ANY DECISIONS BY THE COMPANY WE WRE CLAIMING BACK FROM ALL THE WAY THROUGH VERY SIMPLE PROCESS AND VERY CLEAR PAPERWORK .”

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Posted 8 years ago

“Thanks to everyone who had anything to do with my claims, helping me get some hard eaened back into my account ;)”

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Posted 8 years ago

Thank you very much for your kind comments, I will pass this onto the Administration Team.

Posted 8 years ago

“Overall a good service but feel I haven't been kept up to date with various claims ?”

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Posted 8 years ago

Thank you for your comment Mrs Hall, this is something I am currently lookig into and have put in place a text service so after every update we receive customers also recieve the same. It is not always possible at this point to contact each customer individually by phone due to the volume of correspondance that comes into the office, and generally the letters are copies of which the creditors are already sending to customers. Kind regards Kylie OPS DIRECTOR

Posted 8 years ago

“Effective work and comminication”

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Posted 8 years ago

Thank you I will relay your positive comments to my staff. Kind regards Kylie Ops Director

Posted 8 years ago

“very good service only thing I would say is that paperwork took a long time to get sorted and long gaps in communications but say all that I would use again If needed”

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Posted 8 years ago

Thank you for your positive comments, we have tried several times to reduce the paperwork but unfortunately this is what the creditors require and we have to work within the regulated time frames. I understand it can become frustrating. Thanks for your patience though Kindest regards Kylie Ops Director

Posted 8 years ago

“Informative, friendly, to the point and sensitive with my finances. All was clear with procedure and claiming my money back. Staff kept me informed. Very good service. Thank you.”

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Posted 9 years ago

Mrs Haycox, Thank you for your kind comments, I will make sure all the staff are advise you are another happy customer. Kylie Ops Director.

Posted 9 years ago

“Good, fast efficient service. Very satisfied”

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Posted 9 years ago

thanks, I will pass your comments on to the team. If there is anything else we can assist with please call, and if you wish to refer any friends or family, I will send you £20.00 cheque Kind regards Kylie Ops Director 01942 405091

Posted 9 years ago

“as much as I appreciate you sorting out my claim I think that your pricing is astronomical as I have found out what it actually takes to make a claim and had I known this I would have considered doing it myself, you tell people that it costs a quarter of the claim but your charges are more like a third as V.A.T. is not mentioned at the initial phone call, If I recommend you to anyone I know I will make sure that they know the facts firsts of your charging structure, as I said I appreciate the claim but not your charges”

Helpful Report

Posted 9 years ago

Mr Dibben, Thank you for your comments. As part of the initial training all staff are scripted so that the requirments dictated by theClaims Management Regulator are adhered too, we have to be transparent in relation to charges. I will endeavor to locate your inital sales call. With regards the 25% we are very competative within the market place and have found a large amount of companies charging in excess of 35% plus VAT. We have many returning customers and referrals due to the good customer care/service we provide and although "yes" it is possible to claim on your own merit, again most people prefer the hassel free alternative and use a CMC. Kind regards Kylie Operations Director

Posted 9 years ago

“Easy to use, and very polite staff, the constant phone calls, usually just as we were having our evening meal was a bit of a nuisance. After all that though, we did get some money back.”

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Posted 9 years ago

Thank you for your comments Mrs Moore, I will pass your feedback over to the Administration and Sales Team. Kate Ashurst - Administration Manager

Posted 9 years ago

“I was impressed with the time and effort you have invested in my claim and I appreciate what I have received so far. Casilia”

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Posted 9 years ago

Thank you Mrs Yeboah, if there is anything else we can help you with please do not hesitate to contact us. Kate Ashurst - Administration Manager

Posted 9 years ago

“Hardwick processed my claim quickly and efficiently, with very little input needed on my part. Also, I found them to be ten percent better than some other companies, with respect to their charges, so I would certainly recommend them. Joyce Russell”

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Posted 9 years ago

Thank you for your comments, we try to stay as competitive as possible regarding fees and strive to deliver a good customer service. Kylie Operations Director

Posted 9 years ago

“I have had a very successful result from asking Hardwicks to proceed with my PPI claim. Very quick and efficient service. The only point to be noted is that we have a negotiated commission rate agreed at the time of signing the Terms & Conditions and the agents have had to be reminded on each invoice that they need to amend the charges. Perhaps a note on the computer data would be a good idea?”

Helpful Report

Posted 9 years ago

thank your for taking the time to review us. I have taken note of your concern and have requested IT to implement a section for this, at present it is noted on the administration screen from initial agent and not on invoice screen. Thank you again for your input and support Kylie

Posted 9 years ago

Claims2gain is rated 4.4 based on 446 reviews