Claire's CraftHouse Limited Reviews

Name: Claire's CraftHouse Limited
Address: Unit 71, Greendale Farm, Burton Road, Elford, Tamworth, Staffordshire
Rating: 4.93

4.9 Rating 2,128 Reviews

99 %

of reviewers recommend Claire's CraftHouse Limited

Company Reviews

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Metrics

4.9

Based on 2,128 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

$Read Claire\'s CraftHouse Limited Reviews$

Visit Website

Phone:

0121 308 7828

Email:

hello@clairescrafthouse.co.uk

Location:

Unit 71, Greendale Farm,
Burton Road, Elford,
Tamworth
Staffordshire
B79 9DJ

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Claire's CraftHouse Limited 5 star review on 9th January 2023

Suzanne Wilkinson

Claire's CraftHouse Limited 5 star review on 6th January 2023

Aron Singleton-Hill

Claire's CraftHouse Limited 5 star review on 21st December 2022

Liza Hollick

Claire's CraftHouse Limited 5 star review on 7th November 2022

Louise Jane Chadwick

151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a email about my brush with the brissals lots come ing out here nothing back”

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Posted 1 year ago

“Cancelled my order without any word or explanation. Turned out (from my own investigation) that I ordered two samples instead of two paint bottles, which is why I assume they cancelled my order. Instead of checking if the order was correct they just cancelled and did not even bother to send an e-mail. Mind you I was a returning customer. I found another stockist of Fushion paints. Needless to say I wont be back.”

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Posted 1 year ago

“I am still waiting, admittedly I only ordered a colour chart but still disappointing”

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Posted 1 year ago

$Read Claire\'s CraftHouse Limited Reviews$

Hi Linda, I'm sorry to hear that your colour card has not reached you. We don't track the free colour guides in the same way we do paid orders, so they go via Royal Mail and we have to assume that they get safely delivered, unless we are notified otherwise. We have dispatched a replacement by first class post. Please accept my apologies that the carrier let us down in this instance. Brest wishes, Claire

Posted 1 year ago

“Not only was the product I ordered not worth the money, but the waste that came was unbelievably! Won’t buy again!”

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Posted 1 year ago

$Read Claire\'s CraftHouse Limited Reviews$

Hi Catherine, I'm sorry to hear your feedback, and that we missed the mark on this occasion. Looking at the image you posted, I agree there is too much information enclosed. This is a training issue and we have now rectified this with new staff members. Thank you for bringing it to my attention. Please note that we do accept returns, so if your item is in its original state, it can be returned for a refund. Details are available on our website. Best wishes, Claire's CraftHouse Team

Posted 1 year ago

“I have never received my order or any attempt to contact me with an explanation of what is being done to rectify this situation I will never use this company again they are totally useless.”

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Posted 2 years ago

$Read Claire\'s CraftHouse Limited Reviews$

Hello Victor, Firstly we are very sorry to hear there has been a problem with the delivery of your item. We received your order on 12 October and your item was dispatched on 13 October with Royal Mail - a shipping email was automatically generated and sent on the same day, to advise you that your order was en route. If you did not receive this email, it is usually the case that it has been filtered into a spam/junk folder. As our reviews testify, we pride ourselves on first class customer service, however we do rely on customers making contact with us if their parcels have not arrived, and it is then our priority to look into any delivery issues. In this instance we have received no communications advising us that you have not received your order. Of course, now that you have brought this to our attention, we will look into the tracking information tomorrow and a member of the team will contact you with an update. Kind regards, Claire

Posted 2 years ago

“Ordered a sample paint chart....nothing ever turned up!”

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Posted 2 years ago

$Read Claire\'s CraftHouse Limited Reviews$

Hello, Thank you for taking the time to post your review. We're so sorry that you've not received your colour card - we have now dispatched a new one to you. Please let us know if you require any further help. Kind regards, Claire

Posted 2 years ago

“Nothing received yet.”

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Posted 3 years ago

$Read Claire\'s CraftHouse Limited Reviews$

I’m deeply disappointed that you feel your experience of our service has warranted a one-star review. We received your order last weekend, on Saturday 5th December, and mailed two working days later on Tuesday 8th December. Under usual circumstances, Royal Mail would have normally delivered your order by now. However, with the recent national lockdown and regional tier-restrictions, combined with Black Friday and increasing Christmas mail volumes, there are understandable and well publicised pressures on Royal Mail and other couriers at this time of year, and this is resulting in some delivery delays. Unfortunately, these situations are understandably beyond our control. I will personally look into the tracking of your parcel and will contact you directly with an update. Best wishes, Claire

Posted 3 years ago

“I haven’t received my products”

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Posted 5 years ago

$Read Claire\'s CraftHouse Limited Reviews$

Hi Ruth, I'm sorry to read your review and learn that you've not received your order yet, we were not aware that it hadn't arrived. Please accept our apologies for your missing parcel, your order was dispatched on the 4th March, so clearly something has gone wrong with your delivery. I will contact the couriers immediately to track down your order and will call you this morning with an update - either way, we shall get this resolved asap. Kind regards, Mark

Posted 5 years ago

“Delivery was quick but colour card sample card was folded in half and now looks scruffy. I clearly did not read the size of the tester pot and assumed I would have received an Annie Sloane type size...oh no, an outrageously small tester pot for £4.75 and £3.95 post and handling?? £8.70 in total for a tiny tiny sample and scruffy colour cards. Thanks!”

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Posted 5 years ago

$Read Claire\'s CraftHouse Limited Reviews$

Hi Christine, Thank you for taking the time to get in touch. Obviously, we are naturally disappointed to hear about your recent experience with us and that it hasn't met with your expectations. We strive to achieve a high level of customer satisfaction with all our customers, so take the issues that you've encountered seriously. We shall message you privately this evening with a view to get your concerns resolved as quickly as possible. Thank You - Mark, Customer Services.

Posted 5 years ago

“"Very poor quality . Extremely disappointed with the wooden rocking horses , especially as we waited weeks for them to be made . Expected better. Won’t be ordering again .Not worth the money . Two upset children ! "”

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Posted 6 years ago

$Read Claire\'s CraftHouse Limited Reviews$

Hi, thank you for posting your review. We're naturally disappointed to hear that you're not happy with the item that you recently ordered from Claire's CraftHouse. Customer satisfaction is of the highest importance to us and we want you to be happy with your purchase. We'll be in contact you with you shortly to understand what your concerns are and welcome the opportunity to put it right. Thank you. Claire x

Posted 6 years ago

Claire's CraftHouse Limited is rated 4.9 based on 2,128 reviews