Club L London have a Customer Happiness Grade of B-. Customers love their prices and delivery but are unhappy with their refunds.
“
Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.
”
- Jenny
“
Also, the price at £65 for the set is very reasonable given the high quality and finish of the outfit.
”
- ClaireB
“
I love the dresses of Club L London the price is great and the quality is really good
”
- Amanda Bellamy
“
SUPER fast delivery
Excllent quality and beautiful fit
Will definitely buy again !
”
- Michelle
“
Stunning maternity dress for a wedding. Such a nice fit, flattering and comfy - perfect for being pregnant and wanting some stylish. Delivery was super quick and great price of dresses.
”
- Jenny
“
Stunning dresses, always a lovely fit! Happy with delivery and service of any issues.
”
- Cami
“
Club L do excellent quality dresses. Usually offer a discount code and easy returns. Love love love the quality, style and fit of this brand!!
”
- Karen Middleton
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However, I did need to send one size back (the smaller set as it happened) and that was easily done following Club L's returns instructions.
”
- ClaireB
“
Gorgeous dresses, beautiful materials. Excellent sizing, easy returns and delivery. What's not to love 😍
”
- Anonymous
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I received my package in 6 days (so late with no shipping refund).
”
- Not worth it all.
“
The screenshot below will explain it all. ClubLLondon should be embarrassed. By the way, if you have an issue, don't go through their website for customer service, you'll never hear back. The only respond to Instagram DM's. They've asked my to wait intil my item that's 2+ weeks late arrive to return it for a refund. I don't know if or when it'll arrive
”
- Disappointed
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I kept checking on the tracking number to see if the package was received from the sender so I could receive a refund for the returned item.
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- Trina
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Stunning dresses, always a lovely fit! Happy with delivery and service of any issues.
”
- Cami
“
I also made a customer service enquiry about points/rewards on my Club L account and that was also answered promptly, clearly and cheerfully.
”
- ClaireB
“
Probably the most consistent site for quality and creativity. Customer service is excellent and so quick. Never had a late delivery too and wouldn’t order from anywhere else!
”
- Anonymous