Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.16

4.2 Rating 2,482 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely disappointed”

Helpful Report

Posted 6 years ago

Hello Sara, we're so saddened to hear you was disappointed with your Beauty Box this month. At Cohorted we strive to improve our Beauty Boxes month on month and we cannot do so without feedback such as yours. Please contact our customer service team, if you have not already, to discuss the reason you're disappointed.

Posted 6 years ago

“The price has gone up and products got cheaper.”

Helpful Report

Posted 6 years ago

We're sorry to hear you're disappointed with your Beauty Box this month. At Cohorted, our ethos is providing the best Beauty Box experience in the UK. We can only do this through constantly improving on our boxes. Thanks to feedback like yours that is possible.

Posted 6 years ago

“Disappointed very poor this month”

Helpful Report

Posted 6 years ago

“My first was a disappointment as it was one item short!”

Helpful Report

Posted 6 years ago

Hello Deirdre, We're sorry to hear that you were missing an item in your Beauty Box. If you have not already, please contact our customer service department on (customerservice@cohorted.co.uk).

Posted 6 years ago

“First of all I haven't received the box yet, so this is only based on my general experience so far, not the actual product. Cohorted has chosen to send the package I such a way that the UK and DK post service can spend up 14-16 days before delivering the package, currently it's been 17 days without delivery. I 7 days ago wrote cohorted to ask if they possibly could send the package differently next time, I still haven't heard back. I've been going from super excited to super frustrated, this being my first box and therefore my first experience. So when I saw my "please review the box email" today it just seemed like a thorn in my eye.”

Helpful Report

Posted 6 years ago

Hello Maria, thanks for your feedback. We're deeply saddened to hear about your poor experience with the delivery of your Beauty Box. Unfortunately, once orders have left our warehouse the time taken for delivery is out of our control. If you have not yet received your Beauty Box please get in touch with our customer service team. We're also sorry to hear you received your review email before you received your Beauty Box. We'd like to clarify and explain that the email is sent to all customers at the same time, approximately a week after all Beauty Boxes have been dispatched.

Posted 6 years ago

“Cohorted if you carry on stealing my money and not responding to my emails your setting yourself up for failure and your company shall be shut down. You cannot con people like this. You've stolen £123.99 of my money and havent given me anything. Please respond to my emails so I can have a full refund.”

Helpful Report

Posted 6 years ago

“Never win and always enter for everyone that comes through”

Helpful Report

Posted 7 years ago

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“Came extremely late and without the promised lipstick for new subscribers. When I complained on Instagram they deleted my messages without reply. Unsubscribed already”

Helpful Report

Posted 7 years ago

If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“FEB AND MARCH HAVE NOT ARRIVED”

Helpful Report

Posted 7 years ago

Hello Mark, I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“I can't talk about their products as I haven't received them yet, its been 21 days I ordered on the 8th Feb still no sign of it, the tracking number has the same message on since day one tried emailing their site got reply to one email a day later but no reply after that, spent £ 50”

Helpful Report

Posted 7 years ago

Hi :) Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 7 years ago

“Fed Up! 5 beauty boxes in....5 visits to the post office - choose a different provider!”

Helpful Report

Posted 7 years ago

Hello Tom, I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“It took double payments and still have not arrived and when I tried to use the tracking code does not work I have emailed them and they have not responded yet but overall it’s a bad experience not happy ☹️Also when I tried to log onto the website it said my account was not real”

Helpful Report

Posted 7 years ago

Hello Shicade, I'm very sorry to hear about your recent experience with Cohorted. I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“Terrible service. My Jan box is 3 weeks late, still not received it! Cohorted have not send a tracking number (even on requested) and have not refunded it.”

Helpful Report

Posted 7 years ago

Hello Stephanie, I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“Jan box was a dissappointment for me personally as it was lots of one brand and i like to get dif brands.also there was no make up in box it was all skincare and i had a full box of skincare in my dec box so made no sense to me to have 2 boxes full of skincare one after the other”

Helpful Report

Posted 7 years ago

Hi Aisling, Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

Posted 7 years ago

“So, all throughout August there were sneak peeks from Cohorted for the September box, which was the NARS dual eyeshadow. Come September, I was eagerly waiting for my package and was informed on 6th September it's been dispatched and told it will arrive max by 12th September. I didn't receive anything on 12th September so I contacted them and they said the item was never even dispatched and they'll make sure to get me my box asap. The next day I did get my box, but there was no NARS eyeshadow as advertised even in their September box booklet, and no Benefit dual lipstick either! Both items were replaced with old products left over from previous months boxes such as the Doucce palette. So disappointed and don't trust Cohorted to subscribe ever again. Half the things being described in my information booklet had been replaced with lower grade products. Feeling a bit conned.”

Helpful Report

Posted 7 years ago

Hi, we're incredibly sorry you're not happy with this month's Beauty Box. You're more than welcome to reach out to our Customer Service (customerservice@cohorted.co.uk) to see if there's anything we can do to improve your experience with us.

Posted 7 years ago

“My wife was promised the mermaid nails in this box after it wasn't in the last. Poor customer service response and overpromise under deliver. Such a shame when she loves the products so much but it took the shine off it. Still no response from my online complaint.....”

Helpful Report

Posted 7 years ago

Hello Stephen, I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“I have been contacting you for weeks with noir pointless replies to change my subscription address for delivery! I now am being forced to cancel as you cannot change my address!!!”

Helpful Report

Posted 7 years ago

Hello Adam, I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“Not good products”

Helpful Report

Posted 7 years ago

Hi Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing.

Posted 7 years ago

“I am seriously unhappy about ordering from Cohorted. I placed an order on the 31st of April and it was delivered on the 12th of June..yes JUNE! It was mainly about Royal Mail and their delivery practices but the customers service of Cohorted is just as horrible - they answer your email sometimes in a few days, sometimes in a week.. The products in the Beauty Boxes were melted and in one of the BB (My Little Treat Beauty Box) most of the products were completely different - even the brands, not just the shades.. When my complaint was finally answered (after several days), they tried to convince me, that it is ok that you get something different from what you had ordered and I am really their valued customer.. Thank you very much - Cohorted NEVER again..”

Helpful Report

Posted 7 years ago

Hello Daniela, I'm very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

“Same lip colour as a few months ago . Palate too dark . Did not receive the missing item from last month . E mailed numerous times about a query about my account and nobody will answer my question . Cancelled subscription due to poor customer service .”

Helpful Report

Posted 7 years ago

Hi, Thank you for your review. We're sad to hear that you feel this way. I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 7 years ago

Cohorted is rated 4.2 based on 2,482 reviews