Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.16

4.2 Rating 2,482 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never dispatched my box. Very dissapointing service.”

Helpful Report

Posted 8 years ago

Hi. Thank you for being in touch here. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 8 years ago

“I returned my box on the 21st November for a refund and despite numerous emails saying I would have the refund in the next 10 days etc I still haven't received the refund. I sent the box back next day signed for and it's now been 7 weeks! It's a 2 minute job to issue a refund so I really can't understand what is taking so long. I have now been left with no option but to put a claim in through PayPal”

Helpful Report

Posted 8 years ago

Hello Karen, Im very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards.

Posted 8 years ago

“I signed up for the beauty box from Ireland and was successfully getting charged for the beauty boxes, but as I later found out, you don't ship to Ireland, so I was promised full refunds. I have been billed for 4 boxes (Oct, Nov, Dec 2016, Jan 2017), but received only 2 refunds (in Dec and Feb). I have been communicating with the customer service team since January, and the last time I chased them was in July. No response so far... Would rather like to get that money back, to be honest.”

Helpful Report

Posted 8 years ago

Hello Marija, Im very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards.

Posted 8 years ago

“Received my box. They had either sent the wrong item or didn’t bother sending the item at all. I tried calling and emailed them about this, asking for replacements and got a generic email back saying ‘thanks for the feedback’... no offer to replace items etc. I asked them to call me 3 more times as their number goes straight to voicemail. They sent me generic emails back with the returns address, thanks for feedback. No call attempted. I was actually willing to carry on with the subscription if they replaced the wrong items/ sent the items missed but I am not going to beg them for their business!”

Helpful Report

Posted 8 years ago

Hello Savannah, Im very sorry to hear of your recent experience with Cohorted, I can see that a member of the team has been in touch and we do hope to get this resolved. Kind regards,

Posted 8 years ago

“I ordered on the 15th November, the box still hasn't arrived and was intended as a gift. They advised the first box was lost in the post and another would arrive by 30th November. Still no box and now no reply or apology at all....”

Helpful Report

Posted 8 years ago

“Big delay in getting my box sent to me, was told via email a 'rare error' had occurred! One of the items I was most looking forward to(after seeing unboxings on YouTube) had been substituted...even though my box is paid for well in advance(you know the quantities you need, surely)!?! Hopefully my December box will arrive without 'drama' and really hoping to actually get what I'm supposed to! I have cancelled my subscription, Decembers will be my last!”

Helpful Report

Posted 8 years ago

Thanks for your review, we're so saddened to hear that you feel this way. We really appreciate your feedback here and we will be sure to pass this onto the rest of the team - we're always looking for ways to improve the customer experience so thank you for sharing. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 8 years ago

“The skin primer was not the correct skin tone which means it is unwearable and the two skincare products were tiny samples that I was given in the same box the month before.”

Helpful Report

Posted 8 years ago

Hello! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience.

Posted 8 years ago

“I wish I had read these reviews before ordering. It's so strange. They have barely any social media presence and don't reply to emails. I have no idea when to expect anything because the communication is rubbish. Hoping I don't end up waiting months and losing money.”

Helpful Report

Posted 8 years ago

Thanks for taking the time to reach out to us with your review. We're really saddened to hear that you feel this way. please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 8 years ago

“Started my subscription in october and was billed £34.99 was then billed a further £35 on the first of november and have not received 1 box, i have cancelled my subscription and am hoping my bank will help to make sure they take no further money from me and to help me get back my £70. Would have give 0 stars if possible. Feel like i have been scammed which is such a shame as i had such high hopes for this beauty box.”

Helpful Report

Posted 8 years ago

Thanks for taking the time to reach out to us with your review. We're really saddened to hear that you feel this way. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October, then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your most recent payment in November will be for your beauty box in December. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here.

Posted 8 years ago

“Wanting to cancel subscription but unable to contact”

Helpful Report

Posted 8 years ago

Thank you for your review. We're sad to hear that you feel this way and that you wish to leave us, if you are having trouble cancelling your subscription, please reach out on customerservice@cohorted.co.uk and one of the team will be happy to assist you here.

Posted 8 years ago

“Unable to contact or get a response”

Helpful Report

Posted 8 years ago

“Did not receive the Urban Decay pencil - got instead an extra sample size which I could get for free at any Lancome store. Just cheap products - might as well join Birchbox. Had this box for 4 months now and every month is a different disappointment.”

Helpful Report

Posted 8 years ago

Hi Maria! Thank you for being in touch here. Our beauty boxes are curated by our beauty editors each month to try and bring you the best beauty box experience possible. If you haven't already, please reach our care team on customerservice@cohorted.co.uk and they will get back to you as soon as possible and will be happy to help you here. Thank you for your patience. Best Wishes.

Posted 8 years ago

“If I could rate it a zero I would. I paid for my first box 6 weeks ago and I'm still waiting. I had an email to say it had been dispatched by Royal Mail 3 days ago and it's still not arrived and the tracking number they provided was non existent! They took £35 out of my acccoubt and then another £35 before I had even received my first box. I feel like I am going to be spending a lot of time on the phone over the next few days!”

Helpful Report

Posted 8 years ago

We are sorry to hear about your Disappointment Ben. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in September, then your first box will be delivered in October. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Hence your payment in the previous month for this months beauty box. We dispatch all of our subscription boxes between the 5th & the 15th of each month. All parcels will be sent out using Royal Mail Tracked 48 hour service. Our Customer service team will contact you immediately to help you track your beauty box.

Posted 8 years ago

“They mis-advertise and don't tell you that there's a £35 joining fee. Cancelled my membership immediately”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience. We can confirm that there is no joining fee. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in October then your first box will be delivered in November. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 8 years ago

“no response. non existent customer service. going through my bank to try an get my money back. total fraud,”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand and be happy to assist you.

Posted 8 years ago

“Today is the 19th and there is no sign of my box. They do not respond to emails. SCAM.”

Helpful Report

Posted 8 years ago

We are sorry hear that you are unhappy with your experience. We appreciate your feedback and apologise for your recent disappointment in Cohorted. We have taken your comments on board. Please Email our customer service team at customerservice@cohorted.co.uk who will find the whereabouts of your beauty box.

Posted 8 years ago

“I haven't had my latest box. No response to emails. Scam.”

Helpful Report

Posted 8 years ago

We’re sorry to hear that you are unhappy with your experience at Cohorted Christina. We appreciate your feedback and apologise for your recent disappointment Please contact our customer service team at customerservice@cohorted.co.uk who will be on hand to help.

Posted 8 years ago

“I paid for a box on the 31st July £35 they then took a further £35 the following day, Iwas then told I would receive a box by 15th august it never arrived, after what feels like 100's of emails and phone calls to which you rarely get a response the phone number is always busy no one attempts to call you back! I have emailed to cancel and ask for a refund! £70...... I wouldn't bother with this beauty box unless you have money and time to throw away!”

Helpful Report

Posted 8 years ago

We are sorry to hear that you are unhappy with your experience at Cohorted. t is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in August then your first box will be delivered in September. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. All of our Cohorted beauty boxes have been dispatched so please contact our customer service team at customerservice@cohorted.co.uk who will be happy to help.

Posted 8 years ago

“we are in August and i'm still waiting for the JUNE and JULY box. i keep sending emails but very late reply and my boxes did still not arrive. I would have expected you to feel ashamed for the miscommunication and make the delivery of the 2nd month in time....but here I am in August, still waiting for June and July boxes to arrive.... of course i canceled my subscription, this is not acceptable!”

Helpful Report

Posted 8 years ago

We are sorry to hear this Monica, We do appreciate your feedback and do aim to improve on this. We have contacted our customer services to get a hold of you to solve your issue.

Posted 8 years ago

“Dreadful box, complete waste of money, literally not one single thing I would use”

Helpful Report

Posted 8 years ago

We are sorry to know you feel this way. with a versatile selection of both high end and discovery brands. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued customers. Please contact our customer service team at customerservice@cohorted.co.uk if you have any queries.

Posted 8 years ago

Cohorted is rated 4.2 based on 2,482 reviews