Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cohorted boxes are so so disappointing. Month after month the boxes are late and there is always something wrong with the box. This month I'm missing a Clarins lipstick. December box was a complete joke...I'm in my twenties and ordered this.box due to the brand's that seemed to be affiliated with cohorted but instead I got candles and soaps no thank you. Good luck if you try to contact customer service as I have tried numerous times and never received a reply. I'm cancelling and finding another company who treat their customers better.”

Helpful Report

Posted 8 years ago

“I signed up in December 2016 - payment was taken out of my account the next day but have not received anything. I just checked my account and they have taken another payment of £35 on 4th January and have received an email saying box was sent out and if i do not received it within 48 hours to contact post office directly. Post office cannot help me without a tracking number so I decided to cancel my subscription. Hopefully they will refund me the money :(”

Helpful Report

Posted 8 years ago

We are sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in December then your first box will be delivered in January. We then bill on a rolling monthly basis between the 1st and the 3rd of each calendar month, this guarantees you the following month’s Beauty Box. Please Email our customer service team at customerservice@cohorted.co.uk if you'd like to talk about the specifics of your situation.

Posted 8 years ago

“I ordered goods on 14th December - Nothing arrived and website says the order is "on hold". I have tried to call the telephone number and its not live and I have emailed without response. I therefore assume its some sort of scam site”

Helpful Report

Posted 8 years ago

“No December 2016 box received - I was charged for it on 1st December!”

Helpful Report

Posted 8 years ago

We are sorry to hear that you are unhappy with your experience at Cohorted. Beauty Box Subscriptions are placed one month in advance. Which means, for example, if you subscribed in December then your first box will be delivered in January. Please Email our customer service team at customerservice@cohorted.co.uk if you'd like to talk about the specifics of your situation

Posted 8 years ago

“My first box in November arrived late and well it was ok not great. I then had my December payment go out one week earlier than it was supposed to, not a massive deal however when I queried this and asked another question Callum ignored the question on payments and told me my box would arrive soon. December's box not only arrived late but couldn't have been more boring if it tried!! I had been hoping for some Mac,Nars or benefit as a nice little treat and well when I say I broke the box down to put in my grandmother and mothers hampers I had made them you get the idea it wasn't really any fun for a girl in her 20's. With all the new boxes out there offering amazing value and products you would think Cohorted would step up their game! Needless to say I've cancelled my subscription and going back to glossy box and one of the new ones out there!”

Helpful Report

Posted 8 years ago

“Delivery takes ages. Customer service is very poor, they simply ignore my emails. I unsubscribed in October but they still charged me and sent me another box, now I'm struggling to get a return.”

Helpful Report

Posted 8 years ago

“Ordered and paid for items in full. Items were not sent and marked as 'on hold' but no explanation. Customer service is dreadful. Phone lines don't work/aren't connected. No response from facebook messages or emails. Eventually I had a response via email, but Conor couldn't access my order or account, so I had to inform him of my order. So I went into my account and copy & pasted the items, and sent them to him. Very odd.”

Helpful Report

Posted 8 years ago

“First of all, I subscribed for their beauty box in November and was charged 35 GBP. I was informed that I will be charged for my second box on the 7th of December. So far so good... After not receiving any information from them regarding my box and seeing that I was charged for my second one (still not having received the first one) I decided to go ahead and contact them. Imagine my surprise when their reply was that they didn't ship to Bulgaria, well now that's interesting - given that I was allowed to register a shipping address in Bulgaria and I was CHARGED TWICE for something apparently they had no intention of sending to me..... I call that a complete scam! Let's see if I get a refund or you should expect another comment....”

Helpful Report

Posted 8 years ago

“I subscribed in the end of September and was charged for the September box, which never arrived. When I contacted their customer service, they said the payment was for the oct box. But they charged me again for october! I recieved the oct box very late and was charged again in November for a box which didn't arrive. When I contacted the customer service, they said they are not shipping internationally anymore and I will get a refund for November. Now I replied and wrote many Emails that i only recieved one box and paid for 3. And they need to refund me for the other two. Still waiting for an answer. Auch an awfull experience! So I hope you refund soon, before I have to take other actions.”

Helpful Report

Posted 8 years ago

“Signed up. 1st box late. Past season poorly rated products. 2nd box not arrived. Pass the buck to Royal Mail. Poor customer service.”

Helpful Report

Posted 8 years ago

“Awful customer service. My box never arrived and I was charged for it. I contacted them via Twitter and they gave me some very unclear (and condescending) spiel about how it would be a few days after the next month because of when I signed up so I waited for over a month... was charged again for the next period - still no box. Requested to cancel any pending orders (if they were actually ever going to send my box!) and for full refund - which they did process quickly (although they never replied to my email to tell me the refund had been actioned).”

Helpful Report

Posted 8 years ago

“My first (and probably last) experience with Cohorted has been terrible! My box was delayed, customer service team (spoke with Connor) only bother to reply back to you when they want and just give one liner replies. When I finally did get my box I had an item missing. 3 items for £35 is a joke! I will not hesitate to use social media to express my frustration until I get a response with an acceptable resolution! Save your money do NOT sign up to this!”

Helpful Report

Posted 8 years ago

“Of the two months I was subscribed, both boxes have arrived significantly later than promised. The October box had an error, where the original eyeshadow planned had been replaced by the selfie powders however the booklet still named the eyeshadow palette. This box also arrived without a ribbon etc and rather battered. The company also withdrew the money for novembers box early, which promoted me to cancel. The November box arrived today, again late, and was actually missing one of the products promised in the booklet. I have emailed customer services to let them know but doubt very much, given the service so far, anything will be done about this careless error. Annoyed doesn't begin to cover the feeling you're left with this subscription seevice”

Helpful Report

Posted 8 years ago

“My beauty box has not arrived yet so I am unable to review it. Compared with other mail companies it is taking a long time to arrive.I ordered it as a birthday present for this week and feel nervous after reading the reviews .”

Helpful Report

Posted 8 years ago

“This company is a scam. They've taken money out of my account on the 30/9 then again on the 1/10 for the October box. Never received it. Then they took money again for November. Alarm bells started ringing and emails were sent and remained unanswered and unacknowledged. I cancelled my subscription and contacted my bank. I'm overseas and they accepted To order took my money but now I read on another thread that they don't ship overseas. Why accept the address then!?! I also checked on the companies register and see that someone has applied to be struck off the register. This was on the 20/9/2016 so cancel your subscriptions!!!!”

Helpful Report

Posted 8 years ago

“I changed my address on my Cohorted profile before the dispatch date and my box was sent to my previous address. Contacted Cohorted and they replied that its my job to contact Royal Mail and its also my job to get my parcel from my previous address. Under the terms and conditions of Cohorted, it clearly states that your box needs to be signed on delivery.....Contacted the concierge in my previous address and they've said that the box hasn't arrived. Don't waste your time trying to phone Cohorted as the number is fake and if you try emailing customer service you will only get bad customer service. Glossy box is by far the best as they sent me my beauty box without any hassle. I even got a free treat as they did the same mistake by sending my box to my previous address.”

Helpful Report

Posted 8 years ago

“I've had the worse possible service ever no apologies no one seemed to have call me back after calling and leaving 10 msgs, my box never arrived. Customer service is the worst I've ever experienced, never had a problem with GlossyBox or birch box who are very efficient and great. But Cohorted are going to lose a lot of customers due to this bad customer service experience”

Helpful Report

Posted 8 years ago

“Horrible experience. Terrible service. Never got my products. Never again.”

Helpful Report

Posted 8 years ago

“Cohorted is an absolute con!! I've been waiting 6 weeks now with nothing to show for it. They take the money but do not show up with the goods. I've spent £70 so far and not even so much as a lipstick to show for it. Don't bother.”

Helpful Report

Posted 8 years ago

“I am absolutely shocked! I subscribed in September and they took £35 then and also have taken another £35 at the beginning of October. I have yet to receive any box and I have tried contacting them by email 5 times and I haven't received any replies. I feel like I've been scammed big time and no one is doing anything about it. I fell like I should report this. Never in my life have I seen such poor customer service. This company is nothing more than a scam. Still waiting for that box and the email replies. If I do not receive anything by the end of this week I will have to go to the bank and report this as fradulent.”

Helpful Report

Posted 8 years ago

Cohorted is rated 4.2 based on 2,463 reviews