Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 2nd month with contorted and if they sent the boxes out as regularly as they take my payments I would be happy. September box was late and when it did arrive disappointing and not value for money. I received an email to advise Octobers would also be late and if no better this month in terms of products I will cancel and spend my £35 each month elsewhere. As a new customer I would have expected an additional item to apologise for the delay but that didn't happen.”

Helpful Report

Posted 8 years ago

“Late deliveries, repetitive types of products. When I cancelled I have not received my final box or refund and getting hold of someone to talk to is impossible! Emails don't get replied to, worst customer service I have experienced.”

Helpful Report

Posted 8 years ago

“Website doesn't allow me to update my payment details for the subscription box, I can't even log into my account anymore as the log in page refreshes itself every time I click "log in" all customer eservices told me to do was just delete my account... so unhelpful. The password reset doesn't send you a password change email either - Nobody at customer services responds, DISCUSTINGLY poor service from this company. Have had no end of issues.”

Helpful Report

Posted 8 years ago

“They charged me twice for one month. within days of each other and they are not responding I am reporting all charges as fraudulent on my account since they refuse to respond to their emails. Have sent them 5 emails. No response. Last statement said I was fine till October 28th then they say they changed my payment date without telling me and without me asking for it and charged me again on October 1st. Livid at this joke of a company”

Helpful Report

Posted 8 years ago

“It's been over a week and I have not received a confirmation letter. Logging onto my account shows the order is still processing, not dispatched but money was taken from my account a while ago. I need it for my friends birthday present. Calling the customer service number gets no reply as no one is ever available and emailing the email provided also gets no results. I have also messages them on Facebook and no reply”

Helpful Report

Posted 8 years ago

“I have tried to contact cohorted for well over half a year by now and never actually had any success and never had any reply other than autogenerated emails. I have emailed, called and facebooked them, no replies or help. It is by far the worst customer service I have ever experienced. I mean hey, even scam companies have a better reply rate! I have been over charged and the last box came to me in a terrible state, with nail polish leaked out over all the other products. The products themselves are highs and lows, other than being sticky from a horribly unflattering hue of yellowish skin tone. Good brands, but often really old items which very often is for sale at tk maxx at the same time or soon after boxes arrives. That, combined with the often almost bizzare poducts (anti frizz wipes. Seriously? Its pretty much baby wipes in oil.) makes me feel like Cohorted buys up whatever dumpster of branded old unsold dead stock and spices it up with something more or less unheard of, often in a hard to wear, hard to sell, shade. Good customer service is really essential for an online company today, I have experience with a multitude of beauty boxes by now, and Cohorteds respect and attention to their customers is by far the worst.”

Helpful Report

Posted 8 years ago

“So disgusted with the lack of support at customer services. Tried to reach them across ALL platforms of social media, emailing and their supplied phone number and NOTHING. hate this company- wish i never ordered from them, they're unbelievably unhelpful.”

Helpful Report

Posted 8 years ago

“I signed up with a Groupon 50% off deal. I paid £17.50 to Groupon. When I sign up with you (Cohorted) you also debited my account for £17.50. I contacted you and you refunded the £17.50 that you had deducted from my account. This was about 4 months ago and I have never received any goods. Very disappointed and I wasted £17.50 on nothing!!”

Helpful Report

Posted 8 years ago

“The customer service with this company is shocking, so bad. I placed an order 11 days ago, my order status still says processing. I've called customer services 4 times and nobody ever answers, they encourage you to leave a message with your details to call back but nobody ever does. I've emailed them 5 times as well, with no response! This morning I received an email form PayPal saying that cohorted had refunded me part of my order- why is this?? I didn't ask for refunds or returns...!!! I want the order I paid for!!! I am unbelievable disappointed with the lack of communication from their customer services and my overall experience. I will never be purchasing from this company again.”

Helpful Report

Posted 8 years ago

“Products are good even if old stock and the RRP is very overstated. You can buy much of the stock or similar quite cheap often in TKMaxx or on other sites. If you ever need to contact customer service though Cohorted are awful and you can wait forever for a reply.”

Helpful Report

Posted 8 years ago

“Dreadful customer service. Subscribed at the start of May and took payments for my June and July boxes, yet despite numerous emails and a customer service centre that never answers their phone have not yet received anything. They've essentially stolen £70 of my money..... not impressed!”

Helpful Report

Posted 8 years ago

“i have emailed 3 times now trying to resolve being double charged also in my first box there were items missing ...never had any form of response terrible service”

Helpful Report

Posted 8 years ago

“Customer service is non existent. I liked the beauty box itself mostly but some of its pretty old stock from years back and could include another item, plus I don't have faith in them as a company to improve or care about what they put out so I'm unsubscribing. Beware if you ever order anything from their site or need to sort out a problem as you can email a hundred times and never get a reply, although they are quick to take your money. Go elsewhere and use paypal so you can cancel any direct debits from leaving your account yourself as I wouldn't rely on Cohorted.”

Helpful Report

Posted 8 years ago

“already wrote a review rated 1* about over charging me, they eventually refunded £35 and cancelled my account and still had taken one lot of £35 which seemed weird to me when my account was cancelled and i asked for a full refund. so when i asked if i would still be getting the June box even thought my account is cancelled they said yes. 20th of June today and still no box!! i had to message them 3 times to get them to confirm they had even sent me a box. the first two times i asked them they said they had 100% sent me a box then the third time i asked they said they had no recall of me purchasing a box never mind one being sent out?? DO NOT SIGN UP TO COHORTED! i'm a makeup lover myself and thought this would be a good way to try out new things but overall they do take a payment when you sign up then a payment at the beginning of the following month too. do not recommend at all.”

Helpful Report

Posted 8 years ago

“I give them 0 stars because they cheated me took my £35 for one month 10 days later wanted to take another £35 i was like hold on i emailed them asking how come im paying £70 for one month its not worth payinging £70 for juat a beauty box and they ignored me i emailed them about 20 times again as a concered customer still no response until i just had to cancel coz i thought it probably is a scam website . It might work for 50% of the people but the rest it wont they will just cheat u i asked for refund never got one neither did i receive the beauty box i paid for so basically they just stole my money.they are very very wicked if i could give them 0 stars i would they are horrible”

Helpful Report

Posted 8 years ago

“As a profile was not completed, I was sent a self tanning product which is useless for my skin tone. Brands were poor and not high quality as well as colours for each product. Considering to unsubscribe!”

Helpful Report

Posted 8 years ago

“They over charge!!! They claim your subscription is one month in advance..... And at point of signing up they give you a date of when your payments are coming out and whe you will recieve your first box! You do get your first box when stated, however you pay the first payment as advised, BUT they take another payment in the same month all before you have even recieved a box!!!!! They don't tell you that on signed up, they state you pay the month you sign up and the. You won't get your be until next month as you pay in advance!!! That is true, BUT they do not state at any point they will bill you twice before you recieve a box!!! Next problem I have is I received my box.... But was so disappointed that (body shop) products was inside!!! High tend???!! The box was a joke for the money!! I then cancelled my subscription, and thankfully received an email to confirm this had been auctioned and they had refunded my second payment of £35! I was pleased they had responded and given my money back! I logged in to my account and cancelled my subscription! problem ALERT!! The following month they debuted my card with a further £35!!!! After my account was cancelled and without my permission!!!! I made x2 payments in April and cancelled and received a refund for the second payment as I had recieved X11 box.... But they then took a payment on 14th April!!!! It's a joke, and I have not had a box!!!! This is an absolute rip off, DO NOT USE!!!”

Helpful Report

Posted 8 years ago

“They have over charged me, they have taken £70 not £35. i subscribed for my first box on the 27th on may they took £35 which is fine. then on the 1st of June they took another £35 and they're not supposed to until the 1st of July now i have no response from anyone!!! Its not like its only £5 and when I'm only 18 on a low pay job with a car and everything to run i really cannot afford this.”

Helpful Report

Posted 9 years ago

“I originally ordered using a groupon voucher which cohorted overcharged me for. After resolving my first issue they tell me my first box will be the May box. I really liked the look of the February box so I ordered that as well. The person I spoke to said it would be despatched asap, I still haven't received that so I've asked for a refund as I'm fed up. I received the May box on Monday, it is the worst perfume I have ever smelt, you can get it for under£25. Not impressed with is so called high end fragrance box! Will never be ordering again !!”

Helpful Report

Posted 9 years ago

“The fragrance white box was black? Dispatch was late and when they did finally despatch it something went wrong and it was even later. To top it off the big Purfume in the box is called First and retails at £62. Really? googled the perfume and most websites including all beauty.com sell it for £24.95 or less!!! This was my first box and my last ever. The perfume is horrible. I will use it for bathroom spray. It's stinks my husband hates it.”

Helpful Report

Posted 9 years ago

Cohorted is rated 4.2 based on 2,463 reviews