Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.16

4.2 Rating 2,482 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first (and probably last) experience with Cohorted has been terrible! My box was delayed, customer service team (spoke with Connor) only bother to reply back to you when they want and just give one liner replies. When I finally did get my box I had an item missing. 3 items for £35 is a joke! I will not hesitate to use social media to express my frustration until I get a response with an acceptable resolution! Save your money do NOT sign up to this!”

Helpful Report

Posted 9 years ago

“Of the two months I was subscribed, both boxes have arrived significantly later than promised. The October box had an error, where the original eyeshadow planned had been replaced by the selfie powders however the booklet still named the eyeshadow palette. This box also arrived without a ribbon etc and rather battered. The company also withdrew the money for novembers box early, which promoted me to cancel. The November box arrived today, again late, and was actually missing one of the products promised in the booklet. I have emailed customer services to let them know but doubt very much, given the service so far, anything will be done about this careless error. Annoyed doesn't begin to cover the feeling you're left with this subscription seevice”

Helpful Report

Posted 9 years ago

“My beauty box has not arrived yet so I am unable to review it. Compared with other mail companies it is taking a long time to arrive.I ordered it as a birthday present for this week and feel nervous after reading the reviews .”

Helpful Report

Posted 9 years ago

“This company is a scam. They've taken money out of my account on the 30/9 then again on the 1/10 for the October box. Never received it. Then they took money again for November. Alarm bells started ringing and emails were sent and remained unanswered and unacknowledged. I cancelled my subscription and contacted my bank. I'm overseas and they accepted To order took my money but now I read on another thread that they don't ship overseas. Why accept the address then!?! I also checked on the companies register and see that someone has applied to be struck off the register. This was on the 20/9/2016 so cancel your subscriptions!!!!”

Helpful Report

Posted 9 years ago

“I changed my address on my Cohorted profile before the dispatch date and my box was sent to my previous address. Contacted Cohorted and they replied that its my job to contact Royal Mail and its also my job to get my parcel from my previous address. Under the terms and conditions of Cohorted, it clearly states that your box needs to be signed on delivery.....Contacted the concierge in my previous address and they've said that the box hasn't arrived. Don't waste your time trying to phone Cohorted as the number is fake and if you try emailing customer service you will only get bad customer service. Glossy box is by far the best as they sent me my beauty box without any hassle. I even got a free treat as they did the same mistake by sending my box to my previous address.”

Helpful Report

Posted 9 years ago

“I've had the worse possible service ever no apologies no one seemed to have call me back after calling and leaving 10 msgs, my box never arrived. Customer service is the worst I've ever experienced, never had a problem with GlossyBox or birch box who are very efficient and great. But Cohorted are going to lose a lot of customers due to this bad customer service experience”

Helpful Report

Posted 9 years ago

“Horrible experience. Terrible service. Never got my products. Never again.”

Helpful Report

Posted 9 years ago

“Cohorted is an absolute con!! I've been waiting 6 weeks now with nothing to show for it. They take the money but do not show up with the goods. I've spent £70 so far and not even so much as a lipstick to show for it. Don't bother.”

Helpful Report

Posted 9 years ago

“I am absolutely shocked! I subscribed in September and they took £35 then and also have taken another £35 at the beginning of October. I have yet to receive any box and I have tried contacting them by email 5 times and I haven't received any replies. I feel like I've been scammed big time and no one is doing anything about it. I fell like I should report this. Never in my life have I seen such poor customer service. This company is nothing more than a scam. Still waiting for that box and the email replies. If I do not receive anything by the end of this week I will have to go to the bank and report this as fradulent.”

Helpful Report

Posted 9 years ago

“This is my 2nd month with contorted and if they sent the boxes out as regularly as they take my payments I would be happy. September box was late and when it did arrive disappointing and not value for money. I received an email to advise Octobers would also be late and if no better this month in terms of products I will cancel and spend my £35 each month elsewhere. As a new customer I would have expected an additional item to apologise for the delay but that didn't happen.”

Helpful Report

Posted 9 years ago

“Late deliveries, repetitive types of products. When I cancelled I have not received my final box or refund and getting hold of someone to talk to is impossible! Emails don't get replied to, worst customer service I have experienced.”

Helpful Report

Posted 9 years ago

“Website doesn't allow me to update my payment details for the subscription box, I can't even log into my account anymore as the log in page refreshes itself every time I click "log in" all customer eservices told me to do was just delete my account... so unhelpful. The password reset doesn't send you a password change email either - Nobody at customer services responds, DISCUSTINGLY poor service from this company. Have had no end of issues.”

Helpful Report

Posted 9 years ago

“They charged me twice for one month. within days of each other and they are not responding I am reporting all charges as fraudulent on my account since they refuse to respond to their emails. Have sent them 5 emails. No response. Last statement said I was fine till October 28th then they say they changed my payment date without telling me and without me asking for it and charged me again on October 1st. Livid at this joke of a company”

Helpful Report

Posted 9 years ago

“It's been over a week and I have not received a confirmation letter. Logging onto my account shows the order is still processing, not dispatched but money was taken from my account a while ago. I need it for my friends birthday present. Calling the customer service number gets no reply as no one is ever available and emailing the email provided also gets no results. I have also messages them on Facebook and no reply”

Helpful Report

Posted 9 years ago

“I have tried to contact cohorted for well over half a year by now and never actually had any success and never had any reply other than autogenerated emails. I have emailed, called and facebooked them, no replies or help. It is by far the worst customer service I have ever experienced. I mean hey, even scam companies have a better reply rate! I have been over charged and the last box came to me in a terrible state, with nail polish leaked out over all the other products. The products themselves are highs and lows, other than being sticky from a horribly unflattering hue of yellowish skin tone. Good brands, but often really old items which very often is for sale at tk maxx at the same time or soon after boxes arrives. That, combined with the often almost bizzare poducts (anti frizz wipes. Seriously? Its pretty much baby wipes in oil.) makes me feel like Cohorted buys up whatever dumpster of branded old unsold dead stock and spices it up with something more or less unheard of, often in a hard to wear, hard to sell, shade. Good customer service is really essential for an online company today, I have experience with a multitude of beauty boxes by now, and Cohorteds respect and attention to their customers is by far the worst.”

Helpful Report

Posted 9 years ago

“So disgusted with the lack of support at customer services. Tried to reach them across ALL platforms of social media, emailing and their supplied phone number and NOTHING. hate this company- wish i never ordered from them, they're unbelievably unhelpful.”

Helpful Report

Posted 9 years ago

“I signed up with a Groupon 50% off deal. I paid £17.50 to Groupon. When I sign up with you (Cohorted) you also debited my account for £17.50. I contacted you and you refunded the £17.50 that you had deducted from my account. This was about 4 months ago and I have never received any goods. Very disappointed and I wasted £17.50 on nothing!!”

Helpful Report

Posted 9 years ago

“The customer service with this company is shocking, so bad. I placed an order 11 days ago, my order status still says processing. I've called customer services 4 times and nobody ever answers, they encourage you to leave a message with your details to call back but nobody ever does. I've emailed them 5 times as well, with no response! This morning I received an email form PayPal saying that cohorted had refunded me part of my order- why is this?? I didn't ask for refunds or returns...!!! I want the order I paid for!!! I am unbelievable disappointed with the lack of communication from their customer services and my overall experience. I will never be purchasing from this company again.”

Helpful Report

Posted 9 years ago

“Products are good even if old stock and the RRP is very overstated. You can buy much of the stock or similar quite cheap often in TKMaxx or on other sites. If you ever need to contact customer service though Cohorted are awful and you can wait forever for a reply.”

Helpful Report

Posted 9 years ago

“Dreadful customer service. Subscribed at the start of May and took payments for my June and July boxes, yet despite numerous emails and a customer service centre that never answers their phone have not yet received anything. They've essentially stolen £70 of my money..... not impressed!”

Helpful Report

Posted 9 years ago

Cohorted is rated 4.2 based on 2,482 reviews