Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.16

4.2 Rating 2,482 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have emailed 3 times now trying to resolve being double charged also in my first box there were items missing ...never had any form of response terrible service”

Helpful Report

Posted 9 years ago

“Customer service is non existent. I liked the beauty box itself mostly but some of its pretty old stock from years back and could include another item, plus I don't have faith in them as a company to improve or care about what they put out so I'm unsubscribing. Beware if you ever order anything from their site or need to sort out a problem as you can email a hundred times and never get a reply, although they are quick to take your money. Go elsewhere and use paypal so you can cancel any direct debits from leaving your account yourself as I wouldn't rely on Cohorted.”

Helpful Report

Posted 9 years ago

“already wrote a review rated 1* about over charging me, they eventually refunded £35 and cancelled my account and still had taken one lot of £35 which seemed weird to me when my account was cancelled and i asked for a full refund. so when i asked if i would still be getting the June box even thought my account is cancelled they said yes. 20th of June today and still no box!! i had to message them 3 times to get them to confirm they had even sent me a box. the first two times i asked them they said they had 100% sent me a box then the third time i asked they said they had no recall of me purchasing a box never mind one being sent out?? DO NOT SIGN UP TO COHORTED! i'm a makeup lover myself and thought this would be a good way to try out new things but overall they do take a payment when you sign up then a payment at the beginning of the following month too. do not recommend at all.”

Helpful Report

Posted 9 years ago

“I give them 0 stars because they cheated me took my £35 for one month 10 days later wanted to take another £35 i was like hold on i emailed them asking how come im paying £70 for one month its not worth payinging £70 for juat a beauty box and they ignored me i emailed them about 20 times again as a concered customer still no response until i just had to cancel coz i thought it probably is a scam website . It might work for 50% of the people but the rest it wont they will just cheat u i asked for refund never got one neither did i receive the beauty box i paid for so basically they just stole my money.they are very very wicked if i could give them 0 stars i would they are horrible”

Helpful Report

Posted 9 years ago

“As a profile was not completed, I was sent a self tanning product which is useless for my skin tone. Brands were poor and not high quality as well as colours for each product. Considering to unsubscribe!”

Helpful Report

Posted 9 years ago

“They over charge!!! They claim your subscription is one month in advance..... And at point of signing up they give you a date of when your payments are coming out and whe you will recieve your first box! You do get your first box when stated, however you pay the first payment as advised, BUT they take another payment in the same month all before you have even recieved a box!!!!! They don't tell you that on signed up, they state you pay the month you sign up and the. You won't get your be until next month as you pay in advance!!! That is true, BUT they do not state at any point they will bill you twice before you recieve a box!!! Next problem I have is I received my box.... But was so disappointed that (body shop) products was inside!!! High tend???!! The box was a joke for the money!! I then cancelled my subscription, and thankfully received an email to confirm this had been auctioned and they had refunded my second payment of £35! I was pleased they had responded and given my money back! I logged in to my account and cancelled my subscription! problem ALERT!! The following month they debuted my card with a further £35!!!! After my account was cancelled and without my permission!!!! I made x2 payments in April and cancelled and received a refund for the second payment as I had recieved X11 box.... But they then took a payment on 14th April!!!! It's a joke, and I have not had a box!!!! This is an absolute rip off, DO NOT USE!!!”

Helpful Report

Posted 9 years ago

“They have over charged me, they have taken £70 not £35. i subscribed for my first box on the 27th on may they took £35 which is fine. then on the 1st of June they took another £35 and they're not supposed to until the 1st of July now i have no response from anyone!!! Its not like its only £5 and when I'm only 18 on a low pay job with a car and everything to run i really cannot afford this.”

Helpful Report

Posted 9 years ago

“I originally ordered using a groupon voucher which cohorted overcharged me for. After resolving my first issue they tell me my first box will be the May box. I really liked the look of the February box so I ordered that as well. The person I spoke to said it would be despatched asap, I still haven't received that so I've asked for a refund as I'm fed up. I received the May box on Monday, it is the worst perfume I have ever smelt, you can get it for under£25. Not impressed with is so called high end fragrance box! Will never be ordering again !!”

Helpful Report

Posted 9 years ago

“The fragrance white box was black? Dispatch was late and when they did finally despatch it something went wrong and it was even later. To top it off the big Purfume in the box is called First and retails at £62. Really? googled the perfume and most websites including all beauty.com sell it for £24.95 or less!!! This was my first box and my last ever. The perfume is horrible. I will use it for bathroom spray. It's stinks my husband hates it.”

Helpful Report

Posted 9 years ago

“Got sent an email saying my box was being dispatched on Monday (white box) by Royal Mail 48hour service.....well it's now Saturday and I still have no box! On the website it claims white boxes are sent out on the 1st of the month!”

Helpful Report

Posted 9 years ago

“Disappointed. There was no 'hand tied ribbon' on my package. I was informed my box would arrive between the 5th-10th of the month yet I received my 2 days late. Sent an email to customer services asking for some answer regarding the beauty box, it's now 2 days later and I still haven't had a reply. Disgusting service. Will not be advising others to join”

Helpful Report

Posted 9 years ago

“Have been over charged. Emailed four times and called and left a voicemail as you can't ever seem to get through to an actual person and still no reply”

Helpful Report

Posted 9 years ago

“Firstly, I want to say how excited I was at the thought of receiving high end products. My first box was truly fantastic. Sadly however their consistency is poor and it's difficult to work out what age range they're aiming at. The quality went successively down hill to the point where we were receiving body shop products. Several boxes were missing either an item or booklet, one was damaged so much it was unusable. The worst part was just how bad their customer services are. They have a blazé attitude and a slow, reluctant response to anything you send them. Very poor service for one of the most expensive monthly boxes available.”

Helpful Report

Posted 9 years ago

“Cohorted adjust your payments so that the are taken at the beginning of the month so you could end up paying for 2 in advance at the beginning. The customer service has been non-existent and I am still waiting for my March box to arrive”

Helpful Report

Posted 10 years ago

“once I had subscribed, my first £35 was taken out, then a few days later another £35 with no warning, after having spoken to customer service they said it changes to the 1st of every month, but there was nothing to say in their t&c's that this was the case, boxes keep coming late, no-one responds to emails, I always have to call repeatedly before getting to speak to a human being, no tracking information given although you are paying £35 each box! products aren't as good as they used to be, I have since unsubscribed please fix your customer service, it is terrible and is the MAIN reason for not continuing with you. if I'm paying £35 p/month, the service should be top notch other beauty box providers cost less and give EXCELLENT service, hence why I will continue giving my money to them instead”

Helpful Report

Posted 10 years ago

“Awful customer service, they take weeks to respond (even on Facebook messenger). I had an issue with one of the products in my beauty box, I sent it back, as told to by the customer service team when I complained. They told me they would be sending me two items in replacement which would be equal to the price of the item I sent back. Weeks went by with no reponse from the cohorted team despite persistent messages via both Facebook and email. In the end they finally told me they were going to send out the items. I received the parcel today which only contained one of the items (a Mac mineralise skin finish) in a completely different colour to the one promised me. I'm so disappointed with the quality of cohorted's customer service. Furthermore the beauty box has gone completely downhill with them now repeating products from previous boxes. The almost doubling in price of the box when it became a subscription has not increased its value at all.”

Helpful Report

Posted 10 years ago

“My box was perfect best box on the market, What isn't perfect is cohorted taking double payment each mother £70 And very reluctant to refund 3 months in a row this happened to me, if I hadn't noticed that would have been £105 more they would have taken. Not a single aplogy, for the3rd month I'm struggling to get my refund Don't run a business if you can't deal with customers”

Helpful Report

Posted 10 years ago

“I wanted to buy a specific foundation in a particular shade and emailed them beforehand to make sure they had it in stock. They replied quickly to my email saying yes it was, so I ordered 2 of them. Waited for over a week to receive my order, only to find they had sent me the wrong shade. Not only that but the shade I had ordered was out of stock all of a sudden on their website. I emailed them explaining the situation and how frustrated I was (they have no phone number). After two days of silence they sent me a refund via paypal and NEVER even bothered to reply to my email. Absolutely no explanation or apology whatsoever!!! Incredible behaviour. Worst customer service ever, of course will never buy from them again. I have now 2 foundations I don't need.”

Helpful Report

Posted 10 years ago

“Paid for two beauty boxes and I still haven't received one I had a dispatched notice but nothing arrived in the post... Customer support is non existent I've emailed multiple times and nobody has replied to me. Pretty sure this whole website is a SCAM!”

Helpful Report

Posted 10 years ago

“Please contact me I didn't get any box ,you didn't deliver to me and I write a lot of messages no reply so I don't know who To contact now!!!!!but I will unsubscribe !!”

Helpful Report

Posted 10 years ago

Cohorted is rated 4.2 based on 2,482 reviews