Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.16

4.2 Rating 2,482 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. I purchased my item on the 01/07; shipping guidelines advised shipping is expected within 1 working day, so I expected confirmation of dispatch by the 03/07 at the latest. I still hadn't received anything by the 07/07 so sent an email requesting an update. An hour later I received an email from the courier advising it was due for collection from Cohorted. It was received late on the 09/07. Overall, not a bad turn around time but it's worth noting I never received a response from Cohorted to my email chasing the parcel. Furthermore, if they are unable to ship within 1 working day and more like 5, why advise this? When I received my parcel one item was clearly used. It was damaged, had finger prints in and was missing a part of it. I sent an email that evening and tagged them in instagram. No response but I received another box on the 13/07. I assumed this was a replacement due to the issues with the one I had received and sent them and tagged them again on instagram saying thanks. Today (15/07) I have received an email asking me to return the second box as it was sent in error. So, the second box was NOT a result of good customer service but more so POOR business management. I have STILL not received a response regarding the damage and clearly the issue has not been addressed as the second box was sent to many people in error. I will be returning the second box as do not want to deprive another person of a box they have paid for, as I note some people are still awaiting theirs 15 days later. However, I do expect a full refund.”

Helpful Report

Posted 10 years ago

“Why do you advertise the beauty box's then make it so difficult to pay then it disappears from your basket. Customer service don't respond to your email. You definitely need to do more boxes or get your system sorted out people are going to start to look elsewhere”

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Posted 10 years ago

“Contour kit smashed when received”

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Posted 10 years ago

“It's funny how my original review has disappeared! So much for 100% of reviews going up on the review site. I ordered two boxes from Cohorted 1 arrived 1 didn't. When I emailed to find out what the issue is I didn't receive a response, I wasn't offered a replacement box just sent a refund. So much for customer services!”

Helpful Report

Posted 10 years ago

“Was super excited to try one of your beauy boxes but after several attempts to try and purchase one only to find you were out of stock again I decided to contact you but no reply.... Bad customer service and not even sure if there is a coharted box... I'll spend my money else where. Thanks for nothing”

Helpful Report

Posted 10 years ago

“My items were delivered to the wrong address! Instead of 144 it was delivered to 114. I tried to contact customer services twice and got no response! Eventually I went and collected my parcel from 114 to find it had been opened! Very disappointed!”

Helpful Report

Posted 10 years ago

“I tried for June's beauty box at 6.00 pm and the web kept going around in circles I kept trying for hours the page still said get yours until you tried to buy and it said OUT OF STOCK? WHY WAS IT STILL SHOWING THIS DAYS LATER. EMAILED CUSTOMER SERVICES BUT NO REPLY YOU NEED TO GET YOUR ACT TOGETHER COHORTED.”

Helpful Report

Posted 10 years ago

“I received my order with one item missing and also one of my orders was broken in transit. I have tried several time to contact Cohorted but I still haven't received a response”

Helpful Report

Posted 10 years ago

“after numerous times trying to get one the beauty boxes over 3 months they sell out while it is the basket!! How can this happen? I have tried contacting cohorted but you don't get a reply. A rubbish company if you ask me. They know these boxes are high demand so why don't they make more to keep customers happy and avoid negative feedback. I won't bother trying in future and will spend my money elsewhere.”

Helpful Report

Posted 10 years ago

“Poor product service and poor customer service! Yes the beauty box itself contains some very nice items, but if you can't get a hold of one then what's the point? I've tried several times now to buy one of these boxes, what I find odd is that even if when I manage to add one to my basket by the time I get to checkout - which takes about half an hour because the website keeps breaking down - the product is sold out! How can a product that is sitting in your basket be sold to someone else at the same time? Clearly there is an issue with how the website is run or perhaps the company is trying to "big up" their product by creating some sort of frenzy when actually they only have a few boxes? I've contacted the customer service team a couple of times about this but I never get a reply. They clearly are not ready to deal with any sort of demand so save yourself some time and go spend the £20 on a nice lipstick that you will actually be able to get a hold of. I would rate this 0 starts if I could!”

Helpful Report

Posted 10 years ago

“Difficulties accessing website”

Helpful Report

Posted 10 years ago

“Always out of stock!”

Helpful Report

Posted 10 years ago

“The website cannot cope with the launch of new month's boxes. Poor.”

Helpful Report

Posted 10 years ago

“No way to get the boxes, stocks are too low and creates a ridiculous competition for who clicks on the page first”

Helpful Report

Posted 10 years ago

Cohorted is rated 4.2 based on 2,482 reviews