Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.16

4.2 Rating 2,482 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After long debates with Cohorted team via Paypal (they was saying that I received the box, even though the tracking info said that box has been returned to the business, meanwhile their customer service wasn't responding to any of my emails, nice job guys! ) I gave them a second chance and ordered October box, which came awful.. Almost all of the products does not suit me, and skincare? I thought Cohorted is all about make-up? Long story short, with this attitude towards your customers (not responding, not resolving issues, lying to them, as it was in my case), I don't know how crazy people should be to subscribe to your 35 pounds boxes, cause you won't return money easy, you won't take any responsibility if the box will come broken, or it will be stolen, or it won't come at all. It's just very sad that great idea is spoilt with the people who work in your company and poor job they do.”

Helpful Report

Posted 10 years ago

“Absolutely appalling customer service. Ordered a pallette and beauty box on 17th August. It is 15th October and I have still not received my box. Noone has taken responsibility to my issue and have had to repeatedly tweet cohorted with little response. I cannot explain how appalled I am with the service. I am disgusted, and my issue has still not been resolved.”

Helpful Report

Posted 10 years ago

“Very unhappy and have many issues. The first box I bought from Cohorted was the July box. An item arrived damaged and used so I tweeted and sent them an email and a message on instagram requesting a replacement or refund. No response but a week later I received a replacement box. I figured they'd just sent me a replacement but no courtesy of a response. Two days later, I received an email asking me to return the 2nd box as it was sent in error and that they would refund my postage - I saw all over Facebook that other people hadn't yet received theirs, presumably because they had messed up the order and sent some people it twice! I responded confirming I would return the 2nd box as did not want to deprive people that had paid of receiving one but would still like a refund for my damaged one. No response, no thanks (we're now in October!) and still no refund for my postage or damaged item. On the 01/10/15 I bought the subscription for the black and white box. Payment for both was taken from my account, there was no mention as to when the subscription would start so I assumed it started there and then. I am yet to receive either box or dispatch notification. Their website states dispatch is within 1 working day - 6 working days later and nothing! Somebody has suggested that this is for November.. seeing as this is a subscription that means on the 01/11 I would have made 2 payments for both boxes and still wouldn't have received one box as the monthly boxes take over a week to arrive! I have emailed and alas.. no response!!! POOR POOR customer service and business practice.”

Helpful Report

Posted 10 years ago

“Shockingly bad customer service.. I order a lot of stuff online and I have never seen that level of ignorance. All emails to the customer service have been completely ignored, similar with tweets. My order has been send to the wrong address, despite the fact that I have updated address long time before order should be dispatched and then send emails to confirm it, and yes, also no reply. For relatively established retailer this is a diabolical customer service. Had to open a case with PayPal, otherwise it would not get sorted. Will never order from this ridiculous shop again.”

Helpful Report

Posted 10 years ago

“I am somewhat of a makeup novice but when I read about the Cohorted beauty box online, I had to try it. So many high quality products for such a good prize! I received my first box in September and was not disappointed, and I was even more impressed by the beautiful packaging and reliable delivery. I hope I can continue to order the box for a treat every month - we all deserve it!”

Helpful Report

Posted 10 years ago

“Didn't receive my box and had to wait a month for a refund , poor customer service”

Helpful Report

Posted 10 years ago

“I didn't receive the order and couldn't get through to customer service when i rang”

Helpful Report

Posted 10 years ago

“Ordered a beauty box, after 1 failed delivery I contacted Cohorted Customer Service to tell them that I'm not in UK and in my situation that would be great if they could send me my box via Royal Mail and not by Hermes, as Royal Mail gives me an option to pick the redelivery date by myself, but Hermes doesn't have such option. They've asked Hermes for redelivery, even though I told them that I wouldn't be at home to receive it. So, 4 failed attempts, customer service not responding, opened a PayPal case in order to get a refund. And they've told that my parcel had been deliver and signed. What a joke. I was not at home, they haven't left any notes or cards that the parcel is delivered to the neighbours or somewhere else, what a dodgy company. No refund, no box, customer service sucks.”

Helpful Report

Posted 10 years ago

“I have been getting the cohorted box for about 6 months now, although it was a battle to get them the first couple were really good. I have noticed that each month the quality is deteriorating rapidly. The customer service is shocking, they don't reply to messages or emails for weeks. I have bought cohort items from the site and never received them, I sent various messages and only when threatened with a credit card dispute did they refund me. I agree with other reviews that some items seem out of date and I wonder if they are adhering to consumer laws.”

Helpful Report

Posted 10 years ago

“Absolutely despicable customer service.. Perhaps the worst I've ever experienced. The box is okay, however the (lack of) customer service has made sure I never purchase a thing from them again. Terrible!!!!”

Helpful Report

Posted 10 years ago

“I was so excited about this box, however upon opening I could see that the quality of the items was very poor. The product cases were all scratched and dented they basically looked like second hand items. I know other reviewers have also mentioned this about the products. I certainly won't be buying anything from the store again which is a shame because the boxes earlier in the year looked great.”

Helpful Report

Posted 10 years ago

“After all the hype I couldn't wait to receive my box. The Cargo product was totally smashed into powder all over everything else and the brush that was listed on the card was missing. Have emailed customer service but heard nothing.”

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Posted 10 years ago

“August box is terrible! Unknown brands and 2 eye shadows are useless! Will not order this again!”

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Posted 10 years ago

“Love to give a review, but have not yet received my box x”

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Posted 10 years ago

“Emailed cohorted as haven't received beauty box and its been over a month since purchase - cohorted hasn't replied and also haven't received the beauty box”

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Posted 10 years ago

“Very poor. Sent me all the wrong products. Tried contacting your company 5 times!! No reply. Terrible customer service. Maybe you should try replying back to your customers.”

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Posted 10 years ago

“I ordered my July box away back in April and it's now the 24 July 2015 and still haven't received it. I contacted them about two weeks ago and after a long delay they finally replied and said they would send out another one, still haven't got that either. I have complained and now waiting a full refund. Their customer service is appalling. There are more alternative and better quality beauty boxes than theirs. Ridiculous how they treat their customers.”

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Posted 10 years ago

“Didn't receive my order on time”

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Posted 10 years ago

“Customer service is rubbish!! Tried to contact 2 times through online contact form - no reply! E-mailed - still no reply. Website keep crashing - impossible to order. " orders cancelled without explanation. Item missing from the order. Still no reply!!! What is going on ?”

Helpful Report

Posted 10 years ago

“Still waiting for my box to be delivered sent several emails all of which have been ignored then I get an email asking me to send back a duplicate box what a damn cheek not happy what a disastrous experience sadly still waiting for a reply I guess it's going to be a while longer yet”

Helpful Report

Posted 10 years ago

Cohorted is rated 4.2 based on 2,482 reviews