Cohorted Reviews

Name: Cohorted
Address: 167 - 169 Great Portland Street, 5th Floor, London, London Borough of Camden
Rating: 4.17

4.2 Rating 2,463 Reviews

79 %

of reviewers recommend Cohorted

4.2

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours

Visit Website

Email:

customerservice@cohorted.co.uk

Location:

167 - 169 Great Portland Street,
5th Floor,
London
London Borough of Camden
W1W 5PF

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very unhappy and have many issues. The first box I bought from Cohorted was the July box. An item arrived damaged and used so I tweeted and sent them an email and a message on instagram requesting a replacement or refund. No response but a week later I received a replacement box. I figured they'd just sent me a replacement but no courtesy of a response. Two days later, I received an email asking me to return the 2nd box as it was sent in error and that they would refund my postage - I saw all over Facebook that other people hadn't yet received theirs, presumably because they had messed up the order and sent some people it twice! I responded confirming I would return the 2nd box as did not want to deprive people that had paid of receiving one but would still like a refund for my damaged one. No response, no thanks (we're now in October!) and still no refund for my postage or damaged item. On the 01/10/15 I bought the subscription for the black and white box. Payment for both was taken from my account, there was no mention as to when the subscription would start so I assumed it started there and then. I am yet to receive either box or dispatch notification. Their website states dispatch is within 1 working day - 6 working days later and nothing! Somebody has suggested that this is for November.. seeing as this is a subscription that means on the 01/11 I would have made 2 payments for both boxes and still wouldn't have received one box as the monthly boxes take over a week to arrive! I have emailed and alas.. no response!!! POOR POOR customer service and business practice.”

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Posted 9 years ago

“Lovely items, beautifully packaged and arrived quickly”

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Posted 9 years ago

“It's the best box I have ever tried. It's great value for the money. Good overall service.”

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Posted 9 years ago

“I received my first box in September! Absolutely love the products. All high quality and a perfect combination! Absolutely gutted I missed out on October's box! This is the must have coveted beauty subscription box!!!”

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Posted 9 years ago

“Best beauty box ever! A lovely selection of high end brands you have actually heard of and usually full size! Last month I got a Nars lip pencil ????! Basically worth the price of the box alone, plus 3 other great products. Have also received some beautiful eye shadows in the past. Easy to use website, quick and reliable delivery and good customer service! Would highly recommend Cohorted to anyone looking for a high end beauty box.”

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Posted 9 years ago

“I regularly shop with Cohorted, both for their amazing beauty boxes and other bits and bobs and I can't recommend them highly enough. Premium brands that are great value for money and there are often little extras included in each package!”

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Posted 9 years ago

“Brilliant beauty box! Best around! Receiving products like Nars and The Balm amazed me! 5 stars!”

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Posted 9 years ago

“This was my first Cohorted beauty box and all I can say is wow. The products that I received we're amazing, a fantastic eye shadow palette that I was wanting and luxurious shower gels. I was so impressed by the contents I have already pre ordered October's box.”

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Posted 9 years ago

“Great box. Fantastic products nice wee surprise when it arrives. It's like having a birthday every month”

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Posted 9 years ago

“The box content is absolutely brilliant, as it not only allows to sample multiple high quality products, but is also great value and gives an idea on the latest beauty products.”

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Posted 9 years ago

“Fast, reliable, versatile, convenient :) LIKE!”

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Posted 9 years ago

“Without a doubt the best beauty box on the market. The products are always excellent and things you would actually like to buy unlike other boxes which seem to be made up of samples/fillers/things you will never use. The box itself comes beautifully packaged too. I am always so excited to get my box! Highly recommended, I'm hooked.”

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Posted 9 years ago

“LOVE LOVE LOVE the Cohorted Beauty Box! For £19.99 you get a selection of high end products. I received a full size balm cosmetics nude-tude eyeshadow palette and a full size Nars lip pencil! The box also included travel size Gucci and Molten Brown shower gels, and a sample size balm cosmetics eyelid primer. Excellent value for money! Can't wait for the October Box!”

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Posted 9 years ago

“The best beauty box around, i've had some amazing products and what brilliant value. A eye shadow palette in the last box that was worth £30 on its own combined with a Nars lip crayon and that was just two of the products! Exclusive and high end surprise products every month that come in a beautifully presented ribbon tied box. What more could you want? I keep meaning to gift one to a friend as its a perfect present but I love every single box that arrives and always end up keeping it. Thank you Cohorted for my monthly treat to myself x”

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Posted 9 years ago

“So worth it. The products are amazing! You may have to pay more than some of the other beautyboxes around but unlike them you get great products and your boxes are always valued at so much more than you pay!”

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Posted 9 years ago

“I think the beauty boxes are honestly amazing I love them! I always look forward to seeing what's going to come and they always shock me with what's in there an how little I paid for the box!”

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Posted 9 years ago

“I absolutely love the Cohorted beauty box - I've subscribed to quite a few over the years and it's definitely the best one out there in terms of variety and value. I use everything and never want to give anything away! Brilliant - keep up the good work.”

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Posted 9 years ago

“Best beauty box I've bought. To get a full size eyeshadow palette is beyond awesome! :D”

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Posted 9 years ago

“The Cohorted boxes just get better and better! Each month there are a range of fab high end beauty products. Often makes I am not familiar with but always are a great new find and the known products are sublime .....a Nars lip colour!! Perfection. Loving Cohorted x”

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Posted 9 years ago

“i have ordered various beauty boxes over the last 12 months as i am a beauty/make up junkie, but nothing really excited me. you wait all month or the day to arrive and you open the box, heart racing for that extra special something and NOTHING but pure disappointment THEN I HEARD ABOUT COHORTED BEAUTY BOXES AND HOW EXCEPTIONAL THEY ARE. I KNEW I HAD TO HAVE ONE. WELL WANTING ONE AND GETTING ONE ARE TWO DIFFERENT THINGS, I TRIED FOR MONTHS WITH TOTAL DISAPPOINTMENT, THEN LAST MONTH I SAT BY THE COMPUTER WITH THE BOX IN MY CART AND I ACTUALLY GOT ONE. I COULD NOT BELIEVE IT IT FELT LIKE MONTHS WAITING FOR IT TO COME -- THEN IT ARRIVED I OPENED IT AND WAS AMAZED AT THE QUALITY OF THE ITEMS INSIDE - THERE WAS ONLY ONE PROBLEM - A FEW DAYS BEFORE I HAD BOUGHT THE NARS LIP PENCIL STICK AND THE BALM EYE SHADOW PALETTE. HOW COULD THIS HAPPEN TO ME BUT I STILL THINK IT IS ONE OF THE BET IF NOT THE BEST BEAUTY BOX ON THE MARKET. JUST GIVE A SUBSCRIPTION SO WE DONT HAVE TO SIT BY THE COMPUTER EVERY MONTH PRAYING WE GET ONE OF YOUR FANTASTIC BOXES. THANKS COHORTED”

Helpful Report

Posted 9 years ago

Cohorted is rated 4.2 based on 2,463 reviews