D. M. Keith (Colin Appleyard) Limited Reviews

Name: D. M. Keith (Colin Appleyard) Limited
Address: D. M. Keith Limited, Thwaite Gate, Hunslet, Leeds, Keighley
Rating: 4.81

4.8 Rating 4,178 Reviews

95 %

of reviewers recommend D. M. Keith (Colin Appleyard) Limited

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Metrics

4.8

Based on 4,178 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0113 277 1777

Email:

feedback@dmkeith.com

Location:

D. M. Keith Limited,
Thwaite Gate, Hunslet,
Leeds
Keighley
LS10 1DY

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D. M. Keith (Colin Appleyard) Limited 1 star review on 24th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote a disappointed review a short wile ago but I'm happy now to say, Colin appleyards have rectified my disagreement and helped me out no end with my problem!! Great customer service guys, thank you all very much!!”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

“Great customer service.”

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(Keighley Nissan) - Posted 8 years ago

“Diagnosis and repair dealt with promptly and professionally.”

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(Keighley Nissan) - Posted 8 years ago

“I have just bought a used Fiat 500 from the Keighley dealership which my wife and I are really pleased with. Jack dealt with the sale throughout and was very helpful and professional and a pleasure to do business with. I would have no hesitation in recommending Colin Appleyard to family and friends.”

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(Keighley Nissan) - Posted 8 years ago

“Just bought a new Nissan from Colin Appleyard Keighley and the team were excellent. Great customer service and a pleasure to deal with. Thanks!”

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Posted 8 years ago

“my cars first service . excellent service from team at Keighley”

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(Keighley Nissan) - Posted 8 years ago

“Really pleasant people which made buying our car easy and enjoyable. Great sales and handover. Would definitely recommend and would use again.”

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Posted 8 years ago

“Massive thank you to jack, helping us buy our new car, overall we are very happy with our new purchase.”

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(Keighley Nissan) - Posted 8 years ago

“The service was great and the patience of Jack the salesman was outstanding. He was helpful and explained everything in detail.”

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(Keighley Nissan) - Posted 8 years ago

“Excellent service Very quick and good communication”

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(Keighley Nissan) - Posted 8 years ago

“I have had a number of problems with MT07, mainly due to the build quality and service provided by the dealer and Yamaha. The welding on the frame had not had the slack removed and this came off shortly after purchasing the bike, leaving bare metal. Yamaha and the dealer eventually agreed to repaint that part of the frame but unfortunately after 3 attempts could not match the paint. The right side of the frame does not match the left hand side. The second problem I occurred is corrosion, the finish on this back is the worse I have owned in over 20 years. The swingarm, mainly under the chain guard but also near the chain adjusters, bar ends, water hoses, calliper bolts have all corroded and this is after just 2500 miles and I do not ride in winter. I can accept that things can go wrong but having waited over 8 weeks for a warranty decision with me having to constantly chase them up the service the dealer and Yamaha offer is nothing short of appalling. One of the reasons given for the delay was that Yamaha only have 1 person who signs of warranty claims and was on holiday which I found unbelievable. I have now decided to sell the bike and cut my losses, first and last Yamaha I will buy. I will never use Colin Appleyards for cars or motorcycles again.”

Helpful Report

Posted 8 years ago

Dear Mr Shackleton, We're sorry to hear of the problems you've experienced with your MT-07. The warranty claim on the bike frame was rectified to Yamaha's satisfaction but as recompense for the inconvenience, we offered you an additional two free services which you duly accepted. With regards to your other warranty claims, we unfortunately have to wait on a decision from Yamaha before proceeding with any work. It is out of our control and we have been chasing Yamaha up for a response on numerous occasions but to no avail. We escalated the claim on your behalf, and have finally received authorisation to proceed with the warranty repairs. Again we apologise that it has taken so long to resolve, but unfortunately on this occasion we could do nothing more as the decision lay with the manufacturer.

Posted 8 years ago

“Worst garage I've had the displeasure to deal with in the last few years, I've made 3 attempts to buy a new Navarra and each time the garage failed to give me a response (since ordered one from Bristol Street, who were much more attentive), the intermittent fault on the current Navarra has been reported at multiple services, and witnessed by 2 different staff, and still no attempt to fix it - Issues reported, but never any follow up action (and I know one neighbour with similar experience of CA Nissan) - I'm voting with my cheque book and going elsewhere permanently”

Helpful Report

(Keighley Nissan) - Posted 8 years ago

Hi Mr Turner, We're very sorry to hear you've had a disappointing experience at our Nissan branch. I believe Dave, our general manager has already spoken with you to go through your comments - however if there's anything further we can help with, please don't hesitate to get back in touch with us.

Posted 8 years ago

“Great informed service from start to finish.steven was delightful to do business with and has a lovely non pushy nature which would make us buy from him time and time again.we are delighted with the car. Great experience all round. Thank you”

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(Keighley Nissan) - Posted 8 years ago

“Adam from your Keighley showroom was a very pleasant and polite lad.He explained everything to us and even got a cup of tea.Hes a credit to the company.Even got a box of chocolates two..Thankyou”

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(Keighley Nissan) - Posted 8 years ago

“They carried out my car-service professionally and provided a courtesy car which was clean and comfortable. The staff are always friendly and knowledgeable.”

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(Keighley Suzuki) - Posted 8 years ago

“Very very poor after care after buying a brand new car from here!!!! Totally let down by staff!!!!”

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(Keighley Nissan) - Posted 8 years ago

Dear Mr Palmer, We're very sorry you feel we haven't met your expectations with our aftersales, but we equally feel disappointed to read that you feel we've let you down. We have attempted to contact you several times by phone to talk through your review, but the calls haven't been answered. From our records we can see you purchased a Nissan Juke from us, and have reported problems with an engine noise. We've attempted to address your concerns on several occasions by trying find the source of this noise, comparing your vehicle to numerous other Jukes with you with us on occasion. Unfortunately, the engine noise you are reporting is not a fault, it is just a characteristic of the engine as you have witnessed and is not something we can rectify. We can also see that you've visited us on several other occasions for a puncture repair on your tyre and to sync your mobile phone via Bluetooth - both which we have done free of charge. Again, we're sorry you feel we haven't provided a good service - but we genuinely believe we have done everything possible to address your concerns, and if you would like to speak to Tim, our service manager, he will be all too happy to go through things with you.

Posted 8 years ago

“Car booked in for its first service, dropped off with friendly staff. On returning at the specified time the car was ready (gleaming - washed and vacc'd). Service sheet was explained and we were told if we had any problems to call back.”

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Posted 8 years ago

“Car went in for service. All parts of the process from arrival, service reception, courtesy car hand over, contact during service relevant to additional works required, contact to pick vehicle up and cost of the job were all excellent. Very friendly and professional organisation. Would recommend to anyone”

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Posted 8 years ago

“Great service very fast and efficient”

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Posted 8 years ago

“I wouldn't say the problem.has been sorted”

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Posted 8 years ago

Hi Russell, According to our records, your bike was in for some work back in May 2014 and we haven't heard anything from you since, so we're unaware of any problems you may still be having. You're welcome to contact our service department, or general manager who are aware of your comment on 01535 606 311. Many thanks.

Posted 8 years ago

D. M. Keith (Colin Appleyard) Limited is rated 4.8 based on 4,178 reviews