“Wish I had read the reviews about shipping. Their website said 12/18 was last day to order for Christmas delivery.....it is now 12/25 and no gift for my mother newly diagnosed with cancer. Clearly she got normal gifts but not this personalized gift..... Collage needs to stop using usps. Get in with ups alone or fedex to guarantee shipping. Below is their email I got shortly after the order ( so why falsely advertise shipment)
Order Status
Your order has been shipped via UPS Mail Innovations. This is a joint service between UPS and the United States Post Office. UPS delivers your package to the post office and your local mail carrier brings it to your door.
Unfortunately, the Postmaster General has taken actions to reduce capacity and slow down mail delivery at the United States Postal Service.
These delays are not consistent and vary from post office to post office. Most orders are being delivered as expected, but we have seen some orders arrive up to 7 days later than the estimated delivery date.
Unfortunately, once orders are printed and shipped, our Customer Satisfaction team is unable to speed up delivery since the orders are in the hands of the Post Office.”
“Do not trust any quoted delivery date from this company - they are not honest. They quoted 12/15 as an "Estimated Delivery Date" for a Christmas ornament. Then, on 12/15, I received an email saying that there were delays & it would not arrive by Christmas. Then I found a message about printing delays on their web site, so they obviously knew about this ahead of time - they just didn't tell me. They are "sorry" and "want to make it right", but what good is a Christmas ornament in January?”
“I ordered a puzzle for my anniversary. It arrived 5 days after they promised, after the anniversary data. It was incredibly disappointing. I will never use this company again.”
“This company doesn't deserve 1 star. They're stealing from All there customers by ramping up there shipping cost
They charged me over $30 to ship my package to be delivered up the street. I know they overcharge all there customers because I work for the shipping company. They use a shipping option, which gives there customers reasonable discounts but instead they charge there customers outstanding rates. I will make sure I let everyone know not to ever buy from Collage.com because their a rip off company.
This is the worst company I've purchased from in a longtime and they can not get away with tacking on extra charges on shipping when it cost nomore than $10 if not less.
This dissatisfaction will not go away until the WORLD knows how they're Stealing from there customers.
The Worst Business Ever!”
“Today was a terrible day to speak with anyone at collage.com I spoke with a Elizabeth and Melissa and someone making up some name like Melissa. She claimed to be the manager or supervisor and the representative. I purchase vouchers June as a matter of fact June 1st. I've been working on them with no way to complete the job. Ask for help and the representative one to argue very rude. Claimed to send me an email stating they will refund the money I never received it. I don't know if they will actually give me back my money. It's a lot of false advertisement and I don't believe any of the good reviews are real. Had a horrible horrible experience I would advise no money to buy from them!”
“I ordered a product from collage.com on 7/6. My moms birthday was on 7/13. I knew I was cutting it close, but the reviews were good.
On 7/10, I received notification that my order was shipped. Whew! In time for mommas birthday. Nope. Here it is, minutes away from 7/21 and no tracking data from ups.com. Nothing. No package, no updates and no birthday present. Should have went with my gut and ordered from Shutterfly.com.....but shame on me, I wanted to save a couple of dollars. Shutterfly, no matter what, has always delivered”
“The quality is terrible and the site is very misleading. I'd give negative stars if possible. Due to their false/misleading advertisements and fake reviews, I now have more things to get done in the midst of a pandemic and an already busy enough life just to undo the transaction.
The product I customized on their website came out to look nothing like what the website showed. Once you customize your product, they will show you a very high quality preview of what your finalized product will look like with no specification of the actual image being altered at all. I customized a very high resolution picture that only used white and black coloring along with a small portion of light blue and pink onto a 50x60 woven blanket. On the actual blanket, the white came out as a very dull multicolor mesh, the bright blues and pinks came out very dull, they don't use different shades of colors -instead they use ONE shade of each color and just add pixels of white for a colors' bright/dark contrast, and the line work is very bad -the line edges are very soft and undefined even with the picture being high resolution.
They completely leave out any amount of quality loss but heavily showcase the fake paid reviews, deals, and nice looking CGI product preview.
They're website makes it extremely difficult to navigate to the "product return" page. They're help page covers unnecessarily specific topics such as "how to create a profile" how to check order status", etc. but include nothing for a customer that is unhappy with their product.
They're reviews must be paid for and fake. The company plasters these "very new" highly positive reviews all over their page and some even being form supposed highly credible people/companies. -As a customer whose actually bought something from them, there was no request for a review or section for me to leave a review on the sight. That's extremely fishy when the website shows hundreds of 5 star reviews being made daily.”
“Unless you can remember to place an order a solid 3 months before an event don’t bother. They have serious shipping issues and lie about when things are shipped, even if you pay extra and order weeks ahead of time based on the arrival date (with time to spare). I got an email saying it was shipped and even got a delivery date. It never shipped and certainly didn’t arrive on the date or even around it. What a joke. This isn’t hard - stop advertising false dates and lying about shipping. I showed up at a birthday with nothing. Clearly, from minimal research, there are issues here they don’t care to address. They should not be advertising or lying about shipping. What’s wrong with saying arrives in 6-12 weeks? Probably because the truth is ridiculous and no one would ever order, so instead of addressing it, they lie and falsely advertise instead. Now I have to dispute a charge on my card etc. You’d think this was some complicated transaction.”
“I wish that I read the reviews before ordering. We ordered a gift for Father’s Day and we were supposed to get it on June 13th. There is a problem with the delivery and we will not receive it till the 22nd. I would not order through this company again.”
“Ordered a personalized blanket for my mother for Mothers day. Received the blanket 2 days late and the wrong family on the blanket! They sent me someone else's family gift. The agent would only resend hopefully the corrected blanket and guarantee it by June 30th! A month and half later! No compensation, no accountability, not even an apology. Will not do business with this company again.”
“My 1st time every ordering from this website and I must say I'm very satisfied. I like the options they give and different background props and other choices. The only downside is tweaking the photos from different slides; other than that I love it. I received my blankets within a week and to see the quality of work was outstanding. The pics on the blanket were super crisp and quality to perfection. SUPER EXCEPTIONAL. My 4 yr old son father passed almost a year ago and I decided to create his memory from this site. Our son had all smiles and was happy camper with his blankets (I ordered 3). I will continue to order in the near future. Thank you, a Happy Customer.”
“I thought their prices were reasonable so I designed four standard pillowcases on their website. When I checked out I discovered they were charging me $27 to send them to me. There’s no way this actually cost them more than $3 or $4. This is not how a respectable company acts and should not be legal.”
“I had been working on a blanket order for 2 weeks and added it to my cart. I used a 60% off code that I was sent. The price came to $69.97 which included a $10 fee for having the back in a different color than the usual white and the ridiculously large shipping fee. I then saw a groupon for collage.com and purchased it for $27.99. I came back to collage and placed the order only to see that collage also hit me for $25 fee for having back in a different color plus $9.99 shipping so the total price came to $68.54. So I went through all this to save less than $2.00. I contacted both companies and was given a lot of double talk and the supervisor I spoke to at collage.com was very sarcastic and unprofessional. But the bottom line is that no where in the instructions with groupon did it say that the price went from $9.99 to $25.00 for ordering a color on the back. I feel scammed and warn everyone to really scrutinize the details before ordering with either company.”
“I never got my package and they werent helpful. When I wrote the full review on their social media they deleted it and then blocked me. Please see the photo. Good reviews cannot be trusted when it comes to collage.com”
