Collide Records Reviews

Name: Collide Records
Rating: 4.95

5.0 Rating 1,077 Reviews

99 %

of reviewers recommend Collide Records

5.0

Based on 1,077 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Collide Records:

Collide Records is an online music store featuring CDs and vinyl records.

Visit Website

Phone:

800-858-3076

Email:

sales@colliderecords.com

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Collide Records 5 star review on 7th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast shipping!! Couldn’t be happier with my purchase!”

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Posted 10 months ago

Thanks Sally! We appreciate the feedback.

Posted 8 months ago

Author didn't leave any comments.

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Posted 10 months ago

Thanks Noah!

Posted 8 months ago

“Great place to find artists you can't find anywhere else! I have an older car without bluetooth but with a cd player, and Collide Records was the only place I could find that was selling the My Tribe cd by Blessing Offor!”

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Posted 10 months ago

Thank you Matt for your 5 star rating! Let us know if you are ever looking for any CDs we don't have listed on the website and we can get them in for you.

Posted 8 months ago

“recently bought the Indie Retail Exclusive “Sour” Baby Pink LP by Olivia Rodrigo from your store. everything came as expected. sounds amazing and will be buying more vinyl records off your store soon! thank you!”

Collide Records 5 star review on 21st June 2023

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Posted 10 months ago

Thanks Luis! WE appreciate the feedback and especially the pic! GUTS shipping next week!

Posted 8 months ago

“Was very good condition. Pleasant surprise that the man who owns/manages the company personally signed a card.”

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Posted 10 months ago

Thanks Josiah! We always love when someone recognizes the little things when it comes to customer service.

Posted 8 months ago

“Ok, so before I give any feedback on Collide Records, let me go back a bit. I ordered my first U2 Songs of Surrender Deluxe Five CD Set from Amazon and it was shipped in a flimsy Prime bubble wrap bag. I don't need to tell you the condition that I received it in, it was all smashed up, packaging torn and ripped up. So I said ok fine, these things happen, even though at the back of my head I remembered that they shipped an Arctic Monkeys CD for my daughter in the same flimsy bubble wrap bag and it arrived cracked. So I proceeded to call Amazon Customer Support to see how best they could have this rectified. After being on the phone for almost 45 minutes, the rep eventually told me that they'd send a return label for me, but the thing is I just wanted an undamaged copy, me being an avid U2 fan and all. So I decided I'd order another copy if they would package it differently to prevent it from reaching damaged the second time. If the second copy reached my hands undamaged, I would return the first copy. So I asked the rep, "how would Amazon know to ship it differently this time? Are you going to make a note?" His response was "You're good to go, I don't need to make a note of it, as our conversation is recorded, and they'll know what to do the next time around." So I asked again, "Are you sure?" To which he replied, "You're good to go." So naturally, I placed the order for a second copy. A week passed and my package shows up, in the same flimsy bubble wrap bag again. After opening it, well you guessed right, I now had two damaged copies on my hands. At this stage I'm livid, and needed to vent, and warn future buyers about making the same mistake, so I wrote a review, only to receive an email stating that it can't be published because it wasn't about the item. Can you imagine that? Anyway, one night while online I decided to look for another source for my music and came across Collide Records, but the reviews I read, written about this store were perfect. Is this too good to be true? So I shot them an email and I got a response in a timely manner, stating that they had the set that I wanted. I explained the situation with Amazon, and the owner, Greg, assured me that he understood the importance of receiving items undamaged, as he too, was a collector. So I went ahead and placed the order for the Songs of Surrender CD Set, along with three other U2 Albums. It was shipped out not long after, but when I received my CDs this time, they were all packaged inside a box, inside another box, all individually bubble wrapped, mint and undamaged, with a personalised thank you note. Long story short, I will never purchase a CD, Vinyl or anything music related from Amazon again, ever. They would all come from my good friend Greg at Collide Records. Thank you so much again Greg. Sanjay”

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Posted 11 months ago

Thanks Sanjay! Glad to hear everything arrived in mint condition. We really appreciate that you shared your experience here. Let us know if you are ever looking for anything we don't have listed on the website and we can get it in for you.

Posted 8 months ago

“I only have great things to say about Collide Records, your service has always been excellent! I will continue to support your company!”

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Posted 11 months ago

Thanks Kristina! Nothing but good things to say about you as well:) The new LD expanded versions of the self-titled and Behold Christmas album are up for pre-sale now.

Posted 8 months ago

“I had originally ordered this from Collide Records through Amazon. Big mistake. They make LP boxes, but decided to ship it in a big empty cardboard box, damaging a not so easy to find record. Returned it, but I wasn't going though Amazon again. I called Collide Records directly and they were awesome. Confirmed they had another copy and would get it to me in good shape. It came shipped with care and a personal note from the gentleman I spoke with. Collide records, do you want a lifelong customer? Because that's how you get a lifelong customer. 10/10 experience.”

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Posted 11 months ago

Thanks Burke! One of the many benefits of supporting small business. Not sure if you saw but David signed some records when he was here last month.

Posted 8 months ago

“Greg is amazing! I called to check stock before I ordered and he was very helpful. He found the record I was looking for and let me know it would get shipped that same day. The record was on my doorstep in 3 days. I ordered another album a couple weeks later and it to showed up in just a few days as well. Collide is a great store and I'll definitely be using them again for all my record purchases.”

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Posted 11 months ago

Thanks John... you're pretty amazing too! The new expanded versions of LD and Behold are up for pre-sale... shipping soon.

Posted 8 months ago

“Great price and fast shipping! Couldn't have been better”

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Posted 1 year ago

Thanks so much, Ryan! We're glad that we could give you an experience that couldn't have been better! We appreciate the 5 star rating!

Posted 8 months ago

“I love the fact that you take the time to write me a thank you note! Super fast shipping! I definitely recommend your company! Some day I will come to your store and say hi, since you are so close to me. :)”

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Posted 1 year ago

Thanks Nicole! We really appreciate your continued support! We are on-line only at this time, so we'll just have to say hi from the interwebs. Cory's new CD is up for pre-order, shipping in September.

Posted 8 months ago

“Great selection, great quality, and we’ll packaged!”

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Posted 1 year ago

Thank you so much, Ryan, for your 5-star review of Collide Records! We really appreciate your loyalty, and we look forward to serving you in the future.

Posted 8 months ago

“Great selection, including hard-to-find albums. The shipping cost was reasonable and my order was delivered quickly! Collide Records will be my new go-to for music!”

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Posted 1 year ago

Thanks Sara! We love being a go-to! In case you hadn't seen, the new NTB record ships in a couple weeks.

Posted 8 months ago

“Records arrived very quickly via mail. Their selection was great and I’ve already recommended their store to others.”

Collide Records 5 star review on 17th May 2023

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Posted 1 year ago

Thanks Gareth! We really appreciate word of mouth recommendations! Your feedback and picture are greatly appreciated.

Posted 8 months ago

“Awesome, as always!”

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Posted 1 year ago

Thanks Joshua. You continue to be awesome as well:)

Posted 8 months ago

“Collide offers a great assortment of music and I was able to find exactly what I was looking for and at a reasonable price. I appreciate the fast shipping time, as this was a gift. Quality sounds good! Thank you so much!!! I will definitely be back for more. Cheers!”

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Posted 1 year ago

Thank you so much for your kind words and 5 star rating, Michelle! We appreciate your loyalty and are glad that you had a great experience shopping with us. Cheers to you for being such a great customer!

Posted 8 months ago

“It was my first time buying from Collide, never heard of them, but decided to try them out. My experience was great, with quick and outstanding service! I usually order my music from Amazon, but their packaging is trash and they always manage to break the case, once they broke the CD! But I love the way that Collide packages their products, and cares about their customers. I will be doing business with Collide in the future! Thank you guys soooo much!”

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Posted 1 year ago

Thanks Caleb! We're thankful that you recognize the benefits of a quality small business. Let us know if you are ever looking for anything we don't have listed on the website and we can get it in for you. You're welcome!

Posted 8 months ago

“I am impressed with Collide. I was looking for a CD by Trip Lee and was able to find it on Collide Records. The process to order it online was so easy and I received it quickly. I will order from Collide Records again.”

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Posted 1 year ago

Thank you so much for your 5 star rating of Collide Records! I'm so glad that you were able to find the CD by Trip Lee and the process was easy for you. We really appreciate your business and we're glad that you had a positive experience. We hope to do business with you again soon!

Posted 8 months ago

“Couldn't have been easier. Click, pay, wait (only a little bit), unpackage, play, enjoy.”

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Posted 1 year ago

Thanks Scott! We strive to make it easy to listen to great records. Let us know if you are ever looking for anything we don't have listed on the website.

Posted 8 months ago

“Product was shipped promptly and arrived quickly. I ordered from several suppliers concurrently and Collide arrived first, in one instance a week earlier versus another supplier. The packaging was very good. Specialized LP box provided excellent protection and was carefully wrapped. I highly recommend Collide to anyone who wants top-of-the-line customer service.”

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Posted 1 year ago

Thank you Arthur for your 5 star rating of Collide Records! We are so glad that our product was timely and safely delivered to you. We sincerely appreciate your kind words and your understanding that as a customer, you deserve top-notch customer service. We are thrilled to have earned your trust.

Posted 8 months ago

Collide Records is rated 5.0 based on 1,077 reviews